adidas Australia Avis 

It seems Adidas has an issue with knowing what stock they have available to sell. It took them over a week from taking my money to work out that they in fact didn't have the stock to fulfil the order. I'd contacted customer service in the interim to ask what was going on, as the order remained unshipped, only to be told they'd give it a hurry along. Two days later I get a refund. I contact them again to give some feedback upon my experience to only be told by customer service 'not to worry as they'd documented my feedback'. Oh, that's great news, I'm so glad it's documented. Don't worry about wasting my time so close to Xmas, or to take over a week to work out you don't have stock or for your inept customer service. They even have the gall to suggest they 'value' customer feedback! If you valued it you wouldn't reply to my detailed responses that you 'had to cancel the order due to stock availability', as though that's what I asked or didn't already know!

I am writing to formally address an issue regarding my recent online purchase through your website. On 01/12/2024, I placed an order for the Adidas Campus 00s Back Size 10 US at the promotional price of $68 during your Black Friday sale. Unfortunately, on 04/12/2024, I received a notification that my order had been canceled without any justification.
Upon contacting your customer service team, I was informed that the cancellation was due to a lack of stock. However, I noticed that the same product remains available for purchase on your website at the full price, which raises serious concerns about misleading advertising and a potential breach of consumer rights.

Offering a 10% voucher as compensation for this issue is unacceptable. It does not address the primary concern, which is your failure to honor the agreed-upon transaction. As per consumer protection laws, businesses are obligated to:
1. Honor advertised prices.
2. Avoid deceptive practices, including advertising products that are not genuinely available at the promotional price.

To resolve this matter, I expect the product to be provided at the original advertised price of $68, as per the terms of the promotion during which I made the purchase.

It's very disappointing when adidas sends the wrong size, no guarantee that the shoes I ordered will be sent. They said get a refund and basically start again. No thanks I don'trust ordering from them again.

After contacting adidas Australia, I was treated incredibly well by their in-house customer support staff. Especially Ben .
I would like to thank adidas Australia for honouring their promotion and expunging my previous bad review experience.
Thankyou Ben

I bought "Tiro Bukse" from Adidas (order number ANO90130689), after two days of use the pants tore. Or support from Adidas suggests that I pay most of the bill for the repair of these pants myself. They can't replace the pants because they don't have the same pants in my size. That is, they want to pay part of the repair of the pants themselves. Adidas produced pants of shitty quality and the solution to the problem is that I have to pay part of the repair of these pants. Do not buy anything from Adidas, they are scammers, counterfeiters and imitators of quality products. The goods that Adidas produces are of poor quality. Customer support is a gathering of low-professional people who imitate helping customers in order to justify their salaries.

I returned some shoes and they said they processed the refund to Afterpay, but Afterpay say they haven't received the payment which was over a month ago. I asked Adidas for confirmation of the refund but get told to wait 24-48 hours and nothing.... Sick of their email support team, i called and asked for the complaint / escalation process. They told me to email customer service (on the same email address I was already using) and the dedicated compalint team will pick up my case. Guess what happened when I sent the complaint email? The person I had already been speaking to for the last month via normal customer service replied to my email. It's a joke that they dont have a complaints process in place.

Horrible! They took 7 days to just dispatch my product. And it doesn't even shows up on AusPost as received by them, they literally just made the label.

Agonisingly slow dispatch; over a week and still not sent. Call centre unable to help, no way to cancel, no evidence given the many other similar reviews that Adidas is at all concerned about this really bad service. Buy elsewhere.

Terrible customer service buyer beware

Did not provide a refund for returned products then just sent a letter and said it's your problem, follow up with your bank. They then repeated this message over and over, (interestingly would not terminate the call themselves kept asking me to do so) Will not shop with them again.

Ordered some shoes online, website said deliveries take up to 3 business days. I heard nothing for 2 weeks...

Ordered a pair of shoes and a hoodie 5 days ago. Delivery times stated at purchase were 2-3 business days to pack and 2-3 business days to arrive. As of today it still hasn’t been picked and packed and the excuse I have received, like everyone else, is we are busy. So is every other retailer at the moment but ordered product from all the others is arriving within a week each time. Reading the reviews this is fairly common so perhaps they just don’t care.

On their website delivery time is 6 to 10 day.
I ordered online 9 days ago , and still no news about tracking number etc.
I called them 2 days ago, and they said, will send it in next 2 days.
Still nothing.
They deserve zero star.

Absolutely Disgusting
Bought a product was offered to be post it in 2,3 days.
Here we are 2 weeks later they haven't eve process my order.
Contact Customers Services and nothing they can do as they are not base in Australia.
In my Adidas account have no option for refunds as I don't need the product any more.

Adidas Australia SHAME ON YOU Absolutely Terrible experience this Tume never again. Yeah i no you don't Care about Customers Experience and Reviews.👎👎👎

At time of order it says 1-2 business days for dispatch very clearly on their shipping page. I have waited over 2 weeks and no representative is able to tell me when the order is being shipped. They blame they have a high volume of orders and are waiting for the courier to pick up. Yet they can not escalate or do anything about it, such as simply putting it on the same days pick up? Extremely misleading to not have any mention of such delays on the website and to not give any kind of reassurance as to when the order will be dispatched.
Very poor and unprofessional for a global brand

Purchased 4 soccer balls for my daughter. In under 1 year of moderate use, 1 ball no longer holds air and goes flat within 24 hours.

I decided to contact Adidas...via facebook messenger, gave all requested details and photos - they said we'll send an email. The email then asked for a repeat of all the exact same info, plus more... I politely complied with their tedious request.

They replied 'we could not find a manufacturing fault' and rejected the claim... I explained the ball is in perfect condition except for the fact that is doesn't hold air, and asked for the case to be re-considered and escalated.

They came back with "After a second review of your claim. We could not find a manufacturing defect. Please know that this 2nd review is final." ... so I sarcastically asked if it's not a manufacturing defect, what is it? a feature?

I was stunned a company of this standing would burn a customer over such a trivial issue, and obvious product fault.

I have taken one for the team and now written this off... I write this review in the hope that others can learn from my mistake.

Thank you.

Would give a zero if I could. Am a member and have spent hard earned money with them. Had two seperate agents assure me that my order had been sent only to have it cancelled a week later saying there was no stock. I’m a trainer collector so I know for a fact the ones I had ordered have been snapped up by someone within the company instead of us poor customers who keep you in employment. I could’ve got the same pair from various other sites but chose not to and now these hard to find are going for silly money. Thanks adidas…..

ORdered a got wrong size shoes. Tried to change for a new size after receiving shoes. Will not change to a new size. Pointless shopping here, don't 'waste your money.
Invoice Number : 34UMD5720603
Return Claim Made: Yes
Store Location: Online
Sizing: Very large

This company was once known for its excellent quality and customer service, but now, with customer service outsourced to India or Pakistan, the support seems ineffective. There's a perception that these customer service representatives lack concern for whether customers receive their items or not. The quality has also suffered, despite Adidas cutting costs and still raking in significant profits.

i ordered a womens tracking suit on black friday sale for 130$ sime S/M and recieved 2 mens t shirts size XL that are on full price 40$ so on sale not even worth 15$
Never got an answer to my email, no one ever picked up a call at customer service

don't shop at Adidas. It takes long~~~~~ , just go to nike.