Advance America - Arcata - 5000 Valley West Blvd., #20 Avis 

I have been a customer with your company for many years. I started with the Fortuna, Ca. store and their staff qas always helpful and cheerful. Then it was shut down. After that I just used the website and never had any issues at all. The beginning of November all that changed. I could login, but then it would freeze up. I called the tech number and they said they would send me a link to help me get to my account. Well, that did not work. I use Advance America every month to help pay my bills and exist. I am disabled. I am blind in one eye and losing the sight in the other. I try not to drive very often or very far. Arcata is a 45 minute drive from Fortuna. Gas is almost six dollars a gallon. Because of disaster on the website I had to drive to Arcata to get my pay day loan. Kim, (I think that was her name) ask me how my day has been, so I proceeded to tell her. She was very apologetic and helped me quickly and efficiently. She explained that she would have the payment taken out automatically so I wouldn't have to drive the 45 minute drive. She also gave me a number to call so hopefully I can continue do business with you on line. I also hope that I will be able to, also. The chat and the help technician did not help at all. I felt like I was being rudely excused from their help. The Arcata store was so much more pleasant that the online staff. So, Arcata store gets a 100% great service. The online help gets a big fat 0.

It's the two women who run this establishment that make it so great. I'm always greeted warmly when I arrive, tutored kindly when filling out the forms and treated like my business really matters. Always a pleasure.

Friendly people to work with and made getting a payday loan very easy and hassle free

Great service. The people who work at the arcata location are awesome!

Great customer service @ The Arcata,Ca branch.

The ladies in the Arcata office are absolutely amazing!! They treat me with respect. They know who I am when I walk through the door. They take the sting completely out of the situation. They make me feel like they truly care about ME!
They are the reason I keep coming back and have done nothing to try to find another company to do business with.
Thank you!!!

The staff is very friendly and helpful what a great experience

Carrie was very polite and informative. I would recommend them to anyone needing a loan

Best ever location and service

Always a great experience with the valley west branch

The two lovely ladies that operate our local branch are really helpful, professional, and down to earth..

Kerry and Michelle do a great job and they put up with a lot of nonsense to say the least.. I'm aware it's a living and they gotta do what they gotta do.. tho still the people that work at my local Advance America are hardworking, respectful, as well as respectable people..

Thank u for ur service ladies..

Keep up the hard work..

And enjoy a libation every now n then after a long days work dealing with all of us, and the different personalities.. 😂

--Harv

Very courteous always smiling and willing to lend a helping hand. How is always there with a listening ear. And very compassionate towards others. They are super amazing. I wish there were others that work in businesses like that all around the world you have two great women and if you had to pick all over again you couldn’t find no one like them.

Always there when I need them, fast, accurate and reliable

Doing business with Advance America is great experience. The representatives talk to, and treat the customers with respect.

I went to the Arcata Location and the ladies there were so nice. I plan on coming here quite often and recommend that you check this amazing place out. Thanks again for saving me financially.