AECOJOY Avis 37

TrustScore 3 sur 5

3,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy purchase, quick delivery, no damage or missing parts. All sections fit as should and it went up easy with just one person except for needing asssistance installing the 3 roof beams. Was surprised... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered replacement cushions for my furniture that I purchased from AECOJOY last year. I sectional I purchase on your website and purchased a darker color cushions thinking the size of the sectional... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fourisseur de construction de jardin
  2. Magasin de meubles
  3. Magasin de mobilier de jardin
  4. Magasin d'ameublement d'extérieur

Écrit par l'entreprise

Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.

Our Promise to You

Écrit par l'entreprise

Your Backyard Escape, Engineered for Real Life
Rain or shine, sunrise or sunset – we help you make your outdoor space your favorite room.

Shipping & Return Guarantee

Fast Free Shipping & 30-Day Return

Free standard shipping is available to most destinations. A 30-day return policy is provided to ensure a seamless shopping experience.

Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 68 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Noté 1 sur 5 étoiles

Missing screws to start

Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶

27 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We apologize for the inconvenience caused. You can contact our customer service team at service@aecojoy.store. We have already reached out to you promptly after you sent us an email. Please check our reply. We will continue to help you resolve your issue.
AECOJOY

Noté 4 sur 5 étoiles

Ordering was easy and fast

Ordering was easy and fast, delivery was on time. But I believe that when advertising, the dimensions given should include height, was expected a bit taller unit.

27 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We have added a product size chart to our product homepage based on your suggestions. We will continue to improve our product quality and service in the future.
AECOJOY

Noté 5 sur 5 étoiles

Nice workbench

Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missing but I was still able to figure out how to put it together without much trouble.

25 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We apologize for the shortcomings you experienced, but we are glad we were able to help resolve the issues you encountered. We will continue to improve our product quality and service in the future.
AECOJOY

Noté 4 sur 5 étoiles

Polycarbonate Roofing not what I expected

I bought the 16 x 10 self standing shade. This worked out great so bought a smaller 8x8. I noticed that the metal roof was not available for that smaller unit. When I received it, the kit was of intact and complete but to my surprise, the polycarbonate roof panels where not fully sun blocking. If this was clear on the website, I missed it. I have both units close to each other so wanted them to look alike. This was a bit disappointing. Either way, i'm happy with these units.

26 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are very glad that you like our product. Regarding your comments about the polycarbonate panels, we will add clearer instructions on our website so that you and other customers can have a better understanding of our product features.
AECOJOY

Noté 4 sur 5 étoiles

16x10 pergola

Needs better packaging, website lacks information on size of wood pieces.

25 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We will pass along your comments to improve our packaging and provide more detailed dimensions for your reference. We will strive to offer you a better experience next time.
AECOJOY

Noté 4 sur 5 étoiles

Overall good purchase

Overall good purchase, however almost all plastic parts came broken and one of the posts was bent. I decided to erect it anyway, as neither was critical.
But it is functional and for great price.

27 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are glad to hear that you are satisfied with our product. However, we sincerely apologize for the damage to some of the parts. If you need replacement parts, please feel free to contact our customer service team.
AECOJOY

Noté 5 sur 5 étoiles

The product was strong and seems very…

The product was strong and seems very durable. Looks great too. Instructions could have been a little easier to follow, but we made it through.

25 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are very glad you like our product. We also appreciate your comments regarding the instruction manual and will use your feedback to upgrade our instructions.
AECOJOY

Noté 4 sur 5 étoiles

12x10 Gezebo

Great price, looks nice. instructions good but I made a couple of mistakes. I have it anchored to the house and the deck, it needs to be anchored as it will not stay up right by itself. I think it should have more support to be able to stand by itself. I wanted to move it a few inches and almost toppled over. 2 people needed. I did by myself.

27 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are glad you like our wall-mounted gazebo. Please note that the model you purchased is designed to be wall-mounted and cannot stand alone. If you need a freestanding gazebo in the future, you may consider purchasing our standalone model.
AECOJOY

Noté 5 sur 5 étoiles

On time great service

On time great service

27 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Noté 1 sur 5 étoiles

I ordered replacement cushions for my…

I ordered replacement cushions for my furniture that I purchased from AECOJOY last year. I sectional I purchase on your website and purchased a darker color cushions thinking the size of the sectional would be the same, no it is 6 inches smaller. They don't fit, I sent a picture to your customer service and they said I should have checked the size. Now, I have to send back and pay a huge shipping amount to get 80% of my refund. Not happy with this. Please, this is not fair!

27 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We understand your frustration. Please note that the cushion dimensions are clearly listed on our product page for customers to review before purchasing. As a courtesy, we have provided you with a return label. Once we receive the returned cushions, a refund will be processed according to our return policy. Thank you for your understanding.
AECOJOY

Noté 1 sur 5 étoiles
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Réponse de AECOJOY

Thank you for your feedback.
We are sorry that our product did not meet your satisfaction. We have sent you an email and a text message to help resolve your issue. Please check your messages and contact us so we can assist you further.
AECOJOY

Noté 4 sur 5 étoiles

Happy wit the canopy

Arrived timely. Was fairly easy for my husband to assemble. Directions took some deciphering but once that was done it went quickly. We are very happy so far. Our dogs appreciate the shade.

26 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are glad that your order arrived as expected and that you have successfully completed the assembly. We also appreciate your valuable suggestions regarding the instruction manual.
AECOJOY

Noté 5 sur 5 étoiles

Ordering was very easy deliveries were…

Ordering was very easy deliveries were prompt for me. That makes everything good. I appreciate it. All you guys were excellent with customer service and taking care of the needs that I had.

26 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Noté 1 sur 5 étoiles

Wood had large cracks and filled with…

Wood had large cracks and filled with putty, the steel roofing was gray instead of brown, screws were too long had to replace with appropriate length and stain was applied with run marks on several wood pieces.

16 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are sorry that our product did not meet your satisfaction. We have reviewed your product issue and sent you an email and a text message to help resolve it. Please check your messages and contact us so we can assist you further.
AECOJOY

Noté 2 sur 5 étoiles

The 8x10 shed is very flimsy and we…

The 8x10 shed is very flimsy and we will need to bulk it upor reinforce it on our own in order to make it work. The front doors actually don't even touch when we use them.

18 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are sorry that our product did not meet your satisfaction. We have sent you an email and a text message to help resolve your issue. Please check your messages and contact us so we can assist you further.
AECOJOY

Noté 4 sur 5 étoiles

Overall I'm happy with the outcome.

Overall I'm happy with the outcome.
I built off a level concrete patio.
The build instructions could be a little more precise, I had to relocate two of the furring strips because the measurement given in the instructions was incorrect.
I had to trim some of the diagonal braces to fit, they were impacting proper placement of the furring strips to screw in the metal roof. The screws to mount the roof panels were too long and protruded through the furring strips into the area below, I ended up purchasing shorter 3/4" screws that would not penetrate. I'm happy with the outcome the price was right and the pergola looks great.

25 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are very glad that you are finally satisfied with our product. We also appreciate your valuable suggestions regarding the instruction manual and will review and improve it.
AECOJOY

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery

25 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Noté 3 sur 5 étoiles

Quality of the product not so good ,

Quality of the product not so good ,

17 mai 2026
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Réponse de AECOJOY

Thank you for your feedback.
We are sorry that our product did not meet your satisfaction. Please contact our customer service team so we can resolve the issue for you or provide compensation.
AECOJOY

Noté 5 sur 5 étoiles

Delivery came in two packages and two…

Delivery came in two packages and two different days but both of them were in perfect shape and within a very reasonable amount of time, and plenty of time for install installation.

16 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Noté 5 sur 5 étoiles

Easy purchase, great kit.

Easy purchase, quick delivery, no damage or missing parts. All sections fit as should and it went up easy with just one person except for needing asssistance installing the 3 roof beams. Was surprised on how smooth the doors operate, I now have to decide if I should paint the roof a lighter color for heat retention. Overall, glad we got this and will start moving stuff in shortly.

3 mai 2026
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Réponse de AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

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