AECOJOY Avis 37

Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶

Ordering was easy and fast, delivery was on time. But I believe that when advertising, the dimensions given should include height, was expected a bit taller unit.

Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missing but I was still able to figure out how to put it together without much trouble.

I bought the 16 x 10 self standing shade. This worked out great so bought a smaller 8x8. I noticed that the metal roof was not available for that smaller unit. When I received it, the kit was of intact and complete but to my surprise, the polycarbonate roof panels where not fully sun blocking. If this was clear on the website, I missed it. I have both units close to each other so wanted them to look alike. This was a bit disappointing. Either way, i'm happy with these units.

Needs better packaging, website lacks information on size of wood pieces.

Overall good purchase, however almost all plastic parts came broken and one of the posts was bent. I decided to erect it anyway, as neither was critical.
But it is functional and for great price.

The product was strong and seems very durable. Looks great too. Instructions could have been a little easier to follow, but we made it through.

Great price, looks nice. instructions good but I made a couple of mistakes. I have it anchored to the house and the deck, it needs to be anchored as it will not stay up right by itself. I think it should have more support to be able to stand by itself. I wanted to move it a few inches and almost toppled over. 2 people needed. I did by myself.

On time great service

I ordered replacement cushions for my furniture that I purchased from AECOJOY last year. I sectional I purchase on your website and purchased a darker color cushions thinking the size of the sectional would be the same, no it is 6 inches smaller. They don't fit, I sent a picture to your customer service and they said I should have checked the size. Now, I have to send back and pay a huge shipping amount to get 80% of my refund. Not happy with this. Please, this is not fair!

Arrived timely. Was fairly easy for my husband to assemble. Directions took some deciphering but once that was done it went quickly. We are very happy so far. Our dogs appreciate the shade.

Ordering was very easy deliveries were prompt for me. That makes everything good. I appreciate it. All you guys were excellent with customer service and taking care of the needs that I had.

Wood had large cracks and filled with putty, the steel roofing was gray instead of brown, screws were too long had to replace with appropriate length and stain was applied with run marks on several wood pieces.

The 8x10 shed is very flimsy and we will need to bulk it upor reinforce it on our own in order to make it work. The front doors actually don't even touch when we use them.

Overall I'm happy with the outcome.
I built off a level concrete patio.
The build instructions could be a little more precise, I had to relocate two of the furring strips because the measurement given in the instructions was incorrect.
I had to trim some of the diagonal braces to fit, they were impacting proper placement of the furring strips to screw in the metal roof. The screws to mount the roof panels were too long and protruded through the furring strips into the area below, I ended up purchasing shorter 3/4" screws that would not penetrate. I'm happy with the outcome the price was right and the pergola looks great.

Quick delivery

Quality of the product not so good ,

Delivery came in two packages and two different days but both of them were in perfect shape and within a very reasonable amount of time, and plenty of time for install installation.

Easy purchase, quick delivery, no damage or missing parts. All sections fit as should and it went up easy with just one person except for needing asssistance installing the 3 roof beams. Was surprised on how smooth the doors operate, I now have to decide if I should paint the roof a lighter color for heat retention. Overall, glad we got this and will start moving stuff in shortly.