Worst Communications EVER!
About 5 months ago my IBR had expired and I reapplied through the US gov student loans website. My main federal student loan org (AidAdvantage) told me I would also be required to submit a document related to self-employment income, which I did. AidAdvantage approved it in a month and I began submitting payments. However, AES just kept sending emails stating I had letters in their inbox though my password was no longer accepted on the account. I tried at least three separate occasions to change the password (two times while on phone with reps) and was unable to and requested tech assistance that was never received. Finally, after approximately 6 of my calls to rectify the issue, a representative stated that I needed send a letter indicating my self-employment income to AES as well. I sent the letter certified mail. They have already received it (for more than a month). Still just an unprocessed IBR. Zero access to communications. Oh, except for the "Your way over due" and now "DEFAULTED loan" email. Shame on you for your treatment of a partially disabled US Veteran in the middle of a terrible economy. Do you mean to indicate you're not even smart enough to send a letter via USPS to inform me of what is going on?