Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter inst... Voir plus
L'entreprise a répondu
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Voir plus
L'entreprise a répondu
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Terrible Customer Support
Terrible Customer Support. My meter is not checked and terrible account management.
6 septembre 2026
Réponse de Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Thank you for taking the time to share your review and we hope to hear from you soon. - Holly
Réponse de Affinity Water
Hi Mrs Sandhu, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly
Moving house soon
Moving house soon. Contacted customer service and my final bill was sorted. Thank you.
1 septembre 2026
Réponse de Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly
Straight forward setup but 0 idea on…
Straight forward setup but 0 idea on how they charge me + my usage.
6 juillet 2026
Réponse de Affinity Water
Hi Tony, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Holly
I have been trying to pay my bill for…
I have been trying to pay my bill for the last week and still am not able to. Twice I have been told by advisors that I will be called back, and twice I have not. This is very unsatisfactory
16 septembre 2026
Réponse de Affinity Water
Hi Zara, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please get in touch with our billing department and provide a phone number to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Good response to my report of a water leak
My late night call to report a water leak in my road was answered by a real person who was able to take all the details. The leak was fixed within 48 hours.
11 septembre 2026
Avis spontané
Réponse de Affinity Water
Hi Mick, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly
Réponse de Affinity Water
Hi Miss Furdui, thanks for your 5 star review, I am glad to hear you've had a good experience with us. - Becky
your emails to reset password don't…
your emails to reset password don't come through makes it difficult
17 septembre 2026
Réponse de Affinity Water
Hi Mr Nicklin, I am so sorry about this, we are aware of the issues our customers are facing and have a team looking into this. If you have any other issues, please call us on - 03453572401. - Becky
A recent leak in an adjacent road…
A recent leak in an adjacent road dropped the local water pressure. Affinity sorted this out within a few hours. Very impressive
12 septembre 2026
Réponse de Affinity Water
Hi Gordon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
The app doesn’t work
The app doesn’t work. I needed to set my details and the app doesn’t let me pass through a question “relationship to the property”. When I clicked in the option “tenant” that’s the last step the app let me do.
16 septembre 2026
Réponse de Affinity Water
Hi Lenka, I am so sorry about this, we are aware of some issues customers are facing and have a team looking into this. Apologies again, if you need to change any details on your account, please contact us here - 03453572401. - Becky
You are rubbish at helping your…
You are rubbish at helping your customers, I was only trying to set up a DDR but some how closed my account, and started a new one, all without my understanding.
2 septembre 2026
Réponse de Affinity Water
Hi Brendan, I am so sorry to hear this. I have asked someone from our billing department to to call you some point next week to discuss this further with yourself. - Becky
Réponse de Affinity Water
Hi Fatimah, thank you for sharing your review, we're glad you had a good experience with us! - Becky
So far so good
So far so good. I had to call to ask for help arranging my bills and they helped me a lot.
17 septembre 2026
Réponse de Affinity Water
Hi Ernest, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Poor services
They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...
10 août 2026
Réponse de Affinity Water
Hi Madalin, I am so sorry to hear this. Please call us on - 03453572401, so we can discuss this further with you and hopefully resolve this issue. - Becky
Réponse de Affinity Water
Hi Antonio, thanks for sharing this review. I'm glad you had a good experience with us. - Becky
Réponse de Affinity Water
Hi Kains, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Réponse de Affinity Water
Hi Javid, thanks for sharing, I'm happy to hear you've had a good experience with us. - Becky
Réponse de Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Réponse de Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Please call us on - 03453572407, so we can look into this further. - Becky
Paying so much money for a one bed flat…
Paying so much money for a one bed flat water bill and there is nothing I can do about it.
17 septembre 2026
Réponse de Affinity Water
Hi Miss Geary, I am sorry to hear this. I have requested for someone within our billing team to give you a call at some point next week so we can look into any available options for you. I hope we can help with this. - Becky
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