AgencyAnalytics Avis 23

Agency Analytics is not only generate's clean and professional looking Ad Reports, it's also very straight forward to use and provide a phenomenal support team that really helps.

Wow! What a fantastic, easy experience, top to bottom. A stand-out for me is working with Aakash Thappa for onboarding. What a joy, so knowledgeable and easy to work with. Completely stress-free.

The platform is incredible in that it is accessible and robust. I know I'll never stop learning new ways to push the envelope on how we use it and what we present to our clients.

Migration from our previous reporting platform was a breeze. I was finished before the due-date I set, and I was able to implement it on my own, allowing my colleagues to focus on other projects.

Any of the small questions that came up were answered almost immediately by the AA team, and in some instances, adjustments were even made to the platform on the spot. And with regard to enhancements, I'm delighted to see that updates are implemented on a rapid fire regular basis. These peeps do not rest on their laurels, always striving to do more better.

We launched the system on the first day of the month, which fell on a Saturday. Completely hitchless. I am thankful for that.

AgencyAnalytics is impressive in every way. So thrilled and happy we made the switch!

Customer service is responsive and informative, always answering questions and walking through how to do things with ease. The tool is also an incredible asset to our agency.

Attention all agencies...If you're a marketing agency considering Agency Analytics, think twice. Their billing practices are deceptive. I just discovered even after deleting client campaigns from their platform, (your dashboard) they continue to charge you as if those clients are still active. This isn't a simple oversight—it's a pattern.

Customer support provides no real solutions, just excuses. Instead of adjusting your billing based on actual usage, they force you to jump through hoops to stop being charged for clients you no longer manage. However, the information describing that particular protocol on how to do that is not forthcoming on their website....

I equated it to this example: It's like removing or pausing a Google Ads campaign but then Google continues to charge you even after you removed/deleted/paused your campaign...That's just not how it works and again is unacceptable for any SaaS company, especially one serving agencies that rely on accurate reporting and fair pricing.

If you value transparency and ethical business practices, look elsewhere. There are better alternatives that won’t nickel-and-dime you for services you aren’t using.

I've used AgencyAnalytics for the past 3 years for reporting, and this is an A+ platform. I love the modular feel of the dashboard-building process, as it allows me to tailor my reporting to each client's specific needs. Additionally, for any issues I've encountered or any time I get stuck, their support team is amazing & is always very helpful.

Agency Analytics has stellar customer service! Mike was super helpful and restored a deleted campaign that had been accidentally deleted.
Highly recommend!

This tool has been a game changer when presenting analytics to our clients in our monthly meetings!

The team at Agency Analytics are fantastic. I've been using their service for over 8 years and highly recommend them.

Best wishes
Craig Chapman - Senior SEO Manager - MPB

Diego, was really amazing. He helped me simplify a tracking issue that I was having and helped me figure it out. He delivered on his promise to investigate my concern and get back to me with a solution. He was very patient and clear.

Horrible tech support, arrogant, and once you pay them for a year, you're out of luck if you need support.

Choose any other company!

Very hands-on and knowledgeable

I trust them to help me out if something isn't working. great customer experience

I needed some fast guidance with a new paid account and didn't have time to search for learning tutorials. Customer service was expedient through the chat box and I was up and running in no time. Not only did they guide me, but they offered resources for more help. I was able to get ALL questions answered in a short session! Thanks, Pavel!

Agency Analytics is a great tool to keep all your online marketing stats in check. Also great if you operate a online business and need to provide your clients concise reports for their businesses. Keep up the great work Agency

I needed help linking our Agency Analytics account with a client's Service Titan account. As you may know, ST isn't the most connection-friendly platform. However, in a matter of minutes, the Agency Analytics support team had us connected and data was flowing!

Very handy and user-friendly reporting software for agencies and their clients. Complete with all integrations. I can recommend this software to any marketing agency.

I'm definitely in the middle with these guys. The product looks great but they continually seem to have issues. Every time I look into the site auditor within a campaign I'm met with issues and errors that dont exist on the site.

The major problem is you waste so much time going back and forth with the support chat team, if you are lucky a problem may be fixed but I've noticed a good 75+% of my tickets have to be sent to higher support which then takes 24 - 48 hours before you get an update.

We were told of a few issues they were having after our trial ended (they did refund us) however, now we are paying again the same issues seem to be appearing.

UPDATE 26-11-2024
Tickets are starting to be forgotten about again, we reminded them a few days after we created the ticket to which we were told they were waiting for a reply from their engineers. Over 3 weeks has passed now and we are still waiting. Higher support and managers have been looped into the ticket and no one is coming back with an answer to generic question about one of their testing tools.

Overall score has dropped to 2/5, very poor customer services by all departments

UPDATE 05-12-2024
Another week later and still no closer to an update, bringing the wait time to over 1 month. The wheels have definitely fallen off Agency Analytics customer support.

UPDATE 29-01-2026
More of the same, very long delays on tickets and emails to support managers being forgotten about.

Great product with fast and smart tech supports. Happy with integrations that are growing.

Great product - easy to use and setup. Makes building items very quick and painless. However, they don't have transparency with any of their pricing. No where on their page does it say that they have a minimum campaign purchase. When you go to sign up after testing things, you get hit with a 5 or 10 license minimum which is really frustrating and borderline unethical when it isn't mentioned anywhere else.

Disappointing, signed up a year ago. recently they said hey we have new pricing options. Which they positioned as reduction in costs. I know it sounded too good to be true, and it was, as once you switched over, you found yourself paying for other parts separately and having restrictions on the number of times you could do other items. Zero transparency here. So if like me you're looking for a tool that you can use with your clients. Don't go for the guys that shaft you, after all you then have to go to your client and say oh we're changing systems. Just don't us the shady company to start with. AVOID!