Ahramtravels Avis 19

I books with Ahram travels last year but due to 1 family member passing away weren’t able to travel. I advised Ahram travel of this and provided all the relevant documents to prove this and requested a refund. They advised me are only able to provide a certain amount of refund which o was fine with. It has been a year now I still haven’t received the refund I ring them email them text them they blank my call don’t respond back to me. I would never book with them and I will be taking legal action now can anyone suggest what I can do to get this refund back as it over £2000

I was looking for good umrah packages haris helped me with good options, although i did not buy any package from them, but they are very kind, understandable, and responsible throughout, Thank you Ahram travels

Usama was incredibly professional and great in his customer service. I truly recommend and appreciate his service.

poor service , customer support is exhausting.

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I had a very positive experience dealing with Usman at Ahram Travels. Usman was extremely professional, honest, and supportive throughout the entire process. He took the time to explain everything clearly and genuinely tried his best to find the most suitable options for me.

His communication was prompt, polite, and reassuring, which made the whole experience stress-free. I truly appreciate his effort and dedication to providing good customer service. I would definitely recommend Usman and Ahram Travels to others and would not hesitate to contact them again in the future.

May Allah reward him for his efforts.

Everything was good and proper from the start to the finish. Thanks for the service . We will be back soon insha Allah.

Friendly workers, Good prices, Good service

Alhamdulillah, I’ve just returned from my Umrah trip, and it truly was an amazing and spiritually uplifting experience.

A big thank you to Ahram Tours for making the journey relatively smooth overall. Although there was a slight hiccup along the way, I genuinely enjoyed my blessed trip to Makkah and Madinah Sharif. Throughout the booking process, I was assisted by Mohammed Zohaib, who was helpful and responsive.

That said, I do want to highlight a few points for future travellers. When booking, I was informed that payments could be made in instalments up until a month before departure. However, I was later asked to clear the balance almost two and a half months before the trip, giving me a total of around four months to pay off the package. This initially made me a little skeptical, but I placed my trust in Allah and went ahead — Alhamdulillah, everything worked out in the end.

The only real issue I faced was during the transfer from Makkah to Madinah. Neither I nor the transfer company were informed about a hotel change, and upon arrival, the hotel we were originally booked into had no record of our reservation. When I contacted Ahram Tours, I was told that the hotel had been upgraded, but unfortunately, no one had communicated this to me. The person handling my booking was on annual leave at the time. While the new hotel was conveniently located near the Haram, it was not up to the 5-star standard I was promised — in reality, it was closer to a 3-star hotel.

Aside from that, I was very pleased with how quickly my visa was processed — it only took a few hours. The team also offered me options for upgrades in Makkah, which I chose to take. In terms of pricing, I believe Ahram Tours offers very competitive rates that would be hard to match elsewhere.

As I’ve just returned from the House of Allah, I feel it’s important to be honest and transparent in my feedback. If I were to rate the company, I would give them a 7.5/10 — mainly due to the lack of communication throughout the process. Despite this, I would still consider booking with them again in the future, provided there is greater clarity and consistent communication without me having to follow up so often (which I had to do frequently over the seven months of planning).

May Allah grant your company more barakah and continued success.
JazakAllah khairan for all your assistance.

I recently booked my first Umrah through Ahram Travels, and I can honestly say the experience was excellent from start to finish. Muhammad Zohaib was extremely helpful and patient throughout the whole process — he guided me with every detail and made sure everything went smoothly.

He was always available, even at times when I wanted to double-check things, and his reassurance really helped put my mind at ease. I’m so grateful for his professionalism and support, and I would highly recommend Ahram Travels to anyone planning their sacred journey.

JazakAllah khair for making my first Umrah experience so stress-free and memorable.

What a great company definitely 5 star staff amazing support was great whatever I asked them to help with they and price was amazing hotels 5 star what more can one ask for brilliant

Very efficient and good

We had an incredible experience booking our Umrah holiday through Ahram travels. From start to finish, everything was perfectly organised; the hotel, the ride from Jeddah to Makkah and Makkah to madinah as well as the constant check in ensuring our experience was perfect. The staff and drivers were extremely polite and were always in touch in case we needed anything and the hotel experience was absolutely amazing. I would highly recommend Ahram Travels to anyone looking for a stress-free and memorable Umrah experience!

Muhammad was very helpful from the start of my umrah.He performed beyond my expectations.This is someone that i did not know in person.I reached out on tiktok first as thats when i got to know Ahram travels.He got me an umrah visa and booked my hotel a very nice hotel voco.Thank you Muhammad for my umrah was smooth.Alhamdulilah.Am definately going to recommend friends.I just got back today and my heart is indeed greatful.Thank you,Thank you,Thank you

I had an excellent experience with Ahramtravels, thanks to brother Muhammed Jamshaid. He was kind, patient, and responded quickly to all my queries. It definitely was a 5 star service. I highly recommend their service!

Muhammad jamshaid, I recommend for anyone needing assistance with travel bookings with Muhammed jamshaid. Their expertise and customer service are brilliant and straight forward, and I'll definitely be reaching out again for any future travel needs.

Very good experience thanks brother

I had a great experience. Highly recommended. Professional team.

A heartfelt thank you to Ahram Travels for the flawless service during our Umrah pilgrimage. The trip was perfectly planned, with every aspect, from accommodations to transportation, exceeding our expectations. The guidance and support we received ensured a smooth, stress-free journey, allowing us to truly connect spiritually.

Really appreciate their work.