DO NOT USE - AVOID LIKE THE PLAGUE
Back in April this year I booked in with ‘Park Meet and Greet’ at Stansted Airport for our holiday to Rhodes, Greece from 4th July to 14th July.
I made sure to read all of the information before arriving so we knew what to do upon arrival – the confirmation email said to call the provided phone number 30-35 minutes before arrival so a driver could meet us at the Orange Car Park CM24 1RW. I first called at 03:02 and it was answered straight away, I said we were 35 minutes away and confirmed our details and was told that someone would meet us there.
When we got there, it was unclear what we were then supposed to do. We drove around the car park looking for someone to meet, however we couldn’t find anyone so I called the number again at 03:32, but no one answered. I then rang continuously at –
03:32
03:33
03:34
03:35
03:35
03:36
03:37
No answer any of these times. My friend then used her phone to call at –
03:39
03:49
03:49
03:50
03:54
03:55
03:56 – this time someone answered and told us they would be half hour and that were supposed to call on our way, which we had already done and told them this. He then said ‘five minutes meet us in row D’. A number of these attempted calls were also not only unanswered but rejected.
It then went radio silent again, no one turned up, so we called again at these times –
03:49
03:49
03:50
03:52
03:52
03:52
Finally someone called from another number at 04:02 and asked where we were and then appeared ten or so minutes later. By this point, may I add, the time had ticket past the thirty minutes in the car park so we were now onto a higher drop off payment of £21.
The driver then met us, barely said a word to us, no apology at all and left with our car.
I can’t say coming back was much of an improvement either – we called the number as advised on the email and were told they would arrive shortly. The call was made at 21:22 – thirty minutes or so later no one had appeared again, so we called again at 21:59 and once again no one answered. At the same time, there was a family stood next to us that we overheard having a very similar experience and were struggling to get in touch with anyone to return their car to them.
Another ten minutes or so later the driver turned up and we finally were able to leave, again with barely a word spoken.
This was the worst experience I have ever had with airport parking. For something that sounded like an easy and smooth process was actually the exact opposite of that – baring in mind that those dropping off their cars at an airport car park do actually have a flight to catch at a certain time. It caused no end of panic with us as we had no option other than to stand there and wait in the hope that someone would turn up – it wasn’t really an option to find somewhere else to park then and there as it would have cost us hundreds of pounds. I have never experienced such terrible customer service in my life and I honestly do not know how this company is still going if this is how they operate on a daily basis – particularly as this wasn’t even in peak season!