AKNZ Avis 

I bought/ordered Kenwood MultiPro Express Weigh Food Processor and Kenwood Kmix Stand Mixer From AKNZ website. I had the items delivered within the delivery time mentioned on the site.

They kept updating me on the progress of the delivery which i found very helpful.

My items were of good quality and made my kitchen experience easier and better.
They are efficient to use and easy to clean.
I will encourage others to utilise them for fast delivery and good customer experience.

Do not buy from this company. We received a damaged BBQ in the post. I have called the company dozens of times to try and get a refund or replacement.
The phone call just ends or they play Asian music for 30 seconds and then call goes quiet. They will never answer email for phone call and you won't get your money back.

I placed an order (2429) with AKNZ on 29 May with the expectation that it would be dispatched within 2-3days, as advertised. However, after 8 days, the order was still not dispatched.

I attempted to contact the company multiple times—via email and phone—to get an update or clarification on the delay. Unfortunately, I received no response at all. No one answered the phone, and none of my emails were acknowledged.

This experience has been extremely disappointing and has raised serious concerns about the reliability and legitimacy of the supplier. Given the complete lack of communication and failure to deliver the order, I am now considering reporting this as a potential scam to my bank and relevant consumer protection authorities.

I would strongly advise others to exercise caution when dealing with AKNZ based on my experience.

Very poor service – avoid this site
I placed an order with AKNZ.co.uk on the 24th of May, expecting the advertised 2–3 day delivery. It’s now over a week and a half later and I’ve received nothing. I’ve emailed their customer service twice with no response, and called on different days with no one ever answering the phone. At this point, I’ve had to raise a claim with my bank to try and recover the money. Extremely disappointed – this feels more like a scam than a legitimate business.

I ordered an item from the website on 03/04/2025. The order was allegedly dispatched on 05/04/2025. No item received and no response to multiple emails. They also do not answer the phone. Please save your money and headache - DO NOT BUY ANYTHING FROM THEN

They shipped out my product with a massive box and so my item arrived damaged. They charge you for delivery to add insult to injury.

I sent an email with evidence of the massive box which is 20-25x the size of the item inside, and no one responded. Ridiculous.

I called over a week later after no reply to my email and was told someone will call me back but no one did. I then called a few days later and no answer.

Do not buy from this website

Unfulfilled order. Doesn't reply to messages and phone always engaged. Scam.

Paid for goods , nothing received , no communication, phone always engaged, fake site , reported to cyber security, DO NOT MAKE SAME MISTAKE