Alden & Ash Avis 137

UPDATE…. Placed order on 22 June. It’s now 7th July. £6 for express delivery. What a joke. I suspect they are selling items that are either not in stock or are nonexistent…

It would seem out of all the reviews I fall in the middle. I can’t say anything about the quality as I still haven’t received my order and have had no communication from customer services when I sent them an e-mail. It does seem like the “express delivery “ works for some as there are reviews here written after I placed my order. Pretty disappointed so far but will update if the stuff ever arrives. This will be after my holiday as I thought I had ordered in plenty of time. Had to go and buy elsewhere.

Took my money, havent shipped, ignoring me. I should have read tthe rewiews - stupid me.

SCAM - DO NOT BUY

This company is scam and the items you buy will not be shipped to you.

Absolute rubbish, my pants came with strands hanging out and sowing left undone, now they won't respond to refund my order.
Buyers beware!

Amazing chinos, and fast delivery going to buy more colours.

Great customer service, great quality clothes

Avoid at all costs. When the clothes arrived, the quality was shockingly poor. The material of the overshirt was laughable, thin and cheap and the sizing was all over the place: one item labeled “M” was massive, while others were tiny.

The nightmare began when I asked for a refund. Despite their bold claim of a “100% refund guarantee,” I was told it didn’t apply because the items were “discounted”, which, conveniently, applies to nearly everything on their site.

They first offered a 10% refund if I kept the items, then 20%, then 40%, all while insisting I pay for return shipping on any replacements. I repeatedly said I was happy to send the clothes back at my own cost to anywhere in Europe, but they dragged the process out for weeks. Eventually, they agreed, only if I returned the items by registered post to...China!!

The fake branding ("inspired by Amsterdam") is just part of the scam. The products are cheap, poorly made knock-offs. Had they simply honored the refund they loudly promote, I wouldn’t be writing this. But after more than three weeks of back-and-forth, deception, and stalling and only after threatening legal action they finally issued a refund.

Save yourself the trouble. This company is a con from start to finish.

Shout out to James

My 2nd time order was not as smooth as the first time around to say the least.

What truly saved it was James exceptional VIP customer service and professionalism. On that alone its 5 star service.

Happy with the solution James executed.

Items purchased were way far too small and not even close to fitting. When I asked for a refund Alden & Ash refused offering me an exchange at a discounted rate. Therefore increasing my spend with them. After several emails the final offer was a 25% refund. The customer service and basic compliance with consumer rights is appalling. I wouldn't recommend anyone buying anything from this company.

Got my order today. They are just dropshipping chinese crap. Quality is not worth their prices.

Käytännössä mahdotonta palauttaa. Lopulta jouduin pitämään tuotteet ja maksamaan niistä suurimman osan. En suosittele kenellekään

Received a pair of pants with no tag on it, the label on the inside of the waistline was torn off, and all of that with no packing slip in the package -- so have no idea what I actually received. Couldn't have been what I ordered as they were 3-4" too short and not in line with their sizing guide.

Now I'm getting the most ridiculous run around after I reached out to initiate a return, as described by other reviews here. After declining their "offer" of a "complimentary replacement" -- which is not "part of our standard policy" (sorry, but that's known in the industry as an exchange and supposedly IS part of their policy per the "100 days easy returns" stated on their website), now the response is they will give me all of a 10% refund (yes, 10%).

Don't bother with the potential headache. Shady operation with shady garments coming from who knows where, and somehow worse customer service.

Hands down worst company I’ve ever used. Placed an order with express delivery and 16 days later still not have the item. I’ve since emailed 3 times asking them to cancel the order and refund me which they finally replied telling me it’s too late and they can’t. DO NOT USE THIS COMPANY! They are a joke!

I placed my order ALD3313 4 days ago and have not had an update on delivery ETA since. I even sent an email to the support team and have had no response. I’m not sure how/if I can cancel my order?

I’d strongly advise not using this company. Placed an order on 1st June and there has been ZERO shipping information or correspondence.

I’ve now sent two emails with no responses. Steer clear guys. I’ve probably lost my money but don’t make the same mistake I did

I ordered a pair of the 24/7 pants size M, thinking they would be the same size as the lightweight chinos in size M as I have ordered previously. They are a lot smaller in the waist. I contacted James who understood my problem. He replaced these no charge with a size L of which I received today. Perfect! I only had to pay the shipping. Did not require the incorrect size to be sent back. Just ordered another pair in navy

Ordered an item which didn't fit and was unused and when I tried to contact for a return they only offer 15% or 40% off instead of a refund like the website stated. Be careful a

Great color and fit, super comfortable and not too expensive! Very satisfied with my purchase!

Trying to return some pants that didn’t match description or the sizing on the website. Everytime I email they send me an automated message offering me 10% refund then 15%… im up to 40% but I keep just asking for a normal refund. Avoid at all costs.

Delivery was within 7 days to Ireland and Trousers sets have a comfortable fit.