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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently arranged some additional borrowing and was really impressed with how quick and straightforward the whole process was. I first spoke to Naheela on Saturday evening, and by Wednesday the loa... Voir plus

Noté 5 sur 5 étoiles

After being refused by my bank for a mortgage, a work colleague suggested I try alder rose mortgage broker (when the bank says no) They found me a mortgage to suit my needs and both Danielle (my mor... Voir plus

Noté 5 sur 5 étoiles

We found Naheela and Gus to be very helpful throughout this process and they worked very hard to get it all through as the lender was very thorough in what they wanted and the guys did their best to s... Voir plus

Noté 5 sur 5 étoiles

Very happy with all the support received. Clearly communicated from the start how service will be provided. No advance payments demanded or hidden with surprises at the end of the process! Dedicated s... Voir plus

À propos de l'entreprise

  1. Courtier en prêts hypothécaires
  2. Conseiller financier
  3. Courtier d'assurances

Écrit par l'entreprise

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

428 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fast service

I recently arranged some additional borrowing and was really impressed with how quick and straightforward the whole process was. I first spoke to Naheela on Saturday evening, and by Wednesday the loan was already completed. Both Naheela and Gus were fantastic – they answered all my queries promptly and clearly, making everything easy to follow. The service was efficient, friendly, and completely hassle-free. Highly recommend!

29 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Helped me on 2 occasions...

I've used WTBSN on 2 occasions in the past 9 months, exceptional service on both occasions, helping me secure the funding I needed on both occasions, where others had failed. Don't hesitate to give them a try.

28 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

When the bank says no,give these a go!

After being refused by my bank for a mortgage, a work colleague suggested I try alder rose mortgage broker (when the bank says no)
They found me a mortgage to suit my needs and both Danielle (my mortgage advisor) and Rachel were always just a phone call away to guide me through the mortgage process.
I would definitely recommend alder rose (when the bank says no) to other people.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Naheela and Gus excellent …

We found Naheela and Gus to be very helpful throughout this process and they worked very hard to get it all through as the lender was very thorough in what they wanted and the guys did their best to support us in getting it right. Will definitely recommend them

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely faultless

My experience with this company was amazing from start to finish. Ashley and Beckie were my consultants I was working with and honestly I can not fault them. They were amazing and guided me every step of the way from start to finish. They answered every question I had and just made the whole.process so easy especially as a first time buyer and not having much of an idea. Honestly would recommend these guys 100% amazing job

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I was supported through the whole…

I was supported through the whole process by Daniel and Beckie who couldn’t have been more supportive or helpful. Both were easily contactable, had great communication skills and nothing ever seemed any trouble for them. Exceptional service that was made easily with skilled knowledgeable helpful people

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I can’t recommend this mortgage team…

I can’t recommend this mortgage team enough. The service from start to finish was excellent, and the whole process was made far easier than I ever expected.

The team, led by Mark, were professional, supportive, and always available to answer any questions. I had concerns going in due to my credit history and honestly didn’t think getting a mortgage would be straightforward—but they made it happen.

They kept everything clear, simple, and stress-free, and I always felt like I was in safe hands throughout.

If you’re unsure about your situation or think getting a mortgage might be difficult, I’d definitely suggest speaking to them. Fantastic service all round.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I would like to thank Ashley and Rachel…

I would like to thank Ashley and Rachel for providing excellent customer service. They have both worked exceptionally hard to deliver a great customer experience to a complex situation. They gave clear instructions and feedback even when I felt overwhelmed and managed to provide a calming influence. I would recommend this team as they go the extra mile to fulfill your needs. Well done Ashley and Rachel you’re the best!!!!

18 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Mark and Rachel are the best

Mark and Rachel are the best. We come to WTBSN worried about if we could get a mortgage due to credit history. Mark eased our minds with any questions I had always having the answers, the same with Rachel when she joined our case! They are brilliant and have got us a mortgage with no stress laid on to myself or my partner. The pair of them took it all on themselves. We can’t thank them enough.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Secured Loan

Manged to get a secured loan for Home Improvements through when the bank says no after being turned away else where. Gus was great throughout the process. Would highly recommend if your struggling to get loans from other lenders

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Really good experience

Really good experience, excellent communication from the very start. Initially with Naglis & then with Beckie, she really went above and beyond to get our offer back far quicker than expected!

Couldn’t recommend them anymore

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very happy with all the support…excellent service!

Very happy with all the support received. Clearly communicated from the start how service will be provided. No advance payments demanded or hidden with surprises at the end of the process! Dedicated staff offered regular updates to each progress, really pleased with all work from beginning to end.

16 avril 2026
Avis spontané

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