I would give it a zero if I could. Absolutely awful customer service. They ghost you. I sent various emails regarding my order that I still haven't received and only ever get automated responses.... Voir plus
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Lisez les avis des autres
I was referred to this company by a friend who has some jewelry by them but didn’t mention the awful customer service. I ordered 4 items Jan 29th 2026. Received an email from them Feb 6th giving me a... Voir plus
I placed my order for 3 rings on December 8th. 2 weeks later they still had not shipped so I asked for an update. Finally received my order the day after Christmas but it was missing an item. I follow... Voir plus
Ordered December 7, as a Christmas present. Still no shipping information. Contacted them, 9 days later. Their response was 2-4 business days for processing. In addition, a covid excuse. I've done my... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our designs are curated with love and an obsessive attention to detail, with the hope to inspire women with the confidence and self-love they deserve. Life should be full of love and adventure, the last thing you should worry about is changing your jewels for every occasion.
Coordonnées de contact
7770 Regents Rd STE 113 #588, 92122, San Diego, Etats-Unis
- help@alexakelley.com
- alexakelley.com
1,3
Mauvais
127 avis
N'a pas répondu aux avis négatifs
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Terrible merchant. Purchase elsewhere
Ordered December 7, as a Christmas present. Still no shipping information. Contacted them, 9 days later. Their response was 2-4 business days for processing. In addition, a covid excuse. I've done my shopping entirely online with no other issues. Reached out twice more with no response.
22 décembre 2020
Avis spontané
Broken within a month - dont buy
Bought the Juliette ring - Took off my jewelry to shower and cared for it very well. Within the first 32 days, I noticed a stone had fallen out. I contacted the company and they said because it was outside of their 30 days policy they refused to fix it :) do. not. buy.
19 octobre 2020
Avis spontané
Poor quality and customer service
I ordered the Saint Christopher necklace on 8/26 and it was delivered on 9/1 while I was out of town. I opened the package on 9/7 and was VERY disappointed with the quality. For $90, the pendant is tiny and feels like plastic. I emailed them the same day asking how to begin the return process. They waited 4 days to respond and said the item was not eligible for return because it had been more than 7 days. A 7 day return policy is unheard of, especially in the current environment. I replied that I was upset and wanted to speak with someone. Their next reply was that I used the Welcome15 discount code, which makes the purchase ineligible for a return at all. NO WHERE when purchasing does it notify you of this. It seems they are making excuses to not accept the return. Needless to say, I highly discourage you from purchasing from Alexa Kelley Jewelry.
15 septembre 2020
Avis spontané
Great!
I recently bought a cross necklace from this website and I have had a great experience so far. The cross is beautiful and I am very pleased with my purchase and experience. I also love that this website has afterpay which helps break up my payments. I will definitely purchase more items in the future.
1 juillet 2020
Avis spontané
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