After some problems with this product and a complaint to them, the business came up trumps and did the right thing by offering a substantial refund (not enough to cover my costs) which was much apprec... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I ordered a product it said on it's website was in stock. They were quick to confirm the order but still haven't sent or delivered the product. I've sent email requesting an update. No response. Stay... Voir plus
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The pa... Voir plus
L'entreprise a répondu
Excellent service and products. Very informative when speaking to the manager but there were some issues with their website when ordering. Other than that, great product, easy to assemble etc.
À propos de l'entreprise
Écrit par l'entreprise
At Allura, we specialize in screening and covers for commodities found in gardens and balconies.
Coordonnées de contact
11 Buch Avenue, 3076, Epping, Australie
- 0435477999
- sales@alluraoutdoor.com.au
- alluraoutdoors.com.au
3,8
Bien
31 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Off to a slow start
Off to a slow start. But i was told why. Everything has been slow so i just took a breath. It all worked out and the air con cover looks fantastic so happy. I think at the moment we all have to be patient 👍😊 Thank you
29 janvier 2022
Delivery was longer than anticipated…
Delivery was longer than anticipated but was worth the wait , very happy with the purchase.
25 janvier 2022
Great product
Great product and would recommend the only thing letting this down is the communication and delivery timeline. Took 2 months for delivery and me chasing up.
Easy to put together and happy with product.
11 janvier 2022
Excellent service and products.
Excellent service and products.
Very informative when speaking to the manager but there were some issues with their website when ordering.
Other than that, great product, easy to assemble etc.
1 janvier 2022
Awesome product
Awesome product, delivery was a bit too long , I went through a few stages of contacting PayPal for a refund as it seemed fraud, maybe just contact customers every week just to tell them progress?
27 décembre 2021
Air conditioner cover looks great
Air conditioner cover looks great! Delivery was slightly delayed but they kept me posted on all updates asking the way
26 décembre 2021
Definitely worth the wait! I experienced similar delivery issues…
I experienced similar delivery issues and my dark grey air con cover did arrive with a loose slat. However, all was eventually resolved with the owner of Allura personally delivering and assembling my air con cover.
It looks fantastic, really uplifting the vibe of my apartment balcony.
19 octobre 2021
Avis spontané
Overpriced
Overpriced, not well painted, just a flimsy ply wood on top, there was a visible chip - more than half the thickness of the wood.
22 juillet 2021
Réponse de Alluraoutdoors
Hi Brian,
We were sorry to read your review. Unfortunately, it seems the product wasn't up to standard. We would be happy to replace your chipped top and will contact you via email. Unfortunately, due to a global timber shortage, a lot of our wood supply has decreased in quality, which means we have to spend extra time preparing the wood before the products are created. Although this does not excuse the chip, it is difficult to avoid at times. We hope a replacement for the top will fix the issue so you can enjoy the product.
The unit looks great but no instructions/pieces for assembly
The unit looks great! Great colour (Dark Grey), great size. A few of the slats were not fixed and had become dislodged (presumably) during delivery. Fortunately we were able to reinsert them. The package didn't come with screws or instructions as to how to assemble the unit. I don't have tools readily available, so this was a bit disappointing. I understood assembly would be required, but when I have purchased furniture in the past it has always come with everything needed to assemble it and if I needed a drill (or any other tools beyond a hand screwdriver or allen key) it was noted at purchase. I guess I'll just have to figure this out from the pictures of the assembled image on the website and go to bunnings to get some fixtures.
Edit- the instructions and screws were subsequently sent and we could assemble with a hand screw driver
7 juillet 2021
Réponse de Alluraoutdoors
Hi Ash,
Thank you for taking the time to leave a review. We are sorry the product was not up-to-standard when it was shipped. I am glad we could resolve this for you via email and send the missed items to you. Please let us know if you require any further assistance, and I hope you enjoy our product!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.