Their return policy is inaccurate. I've been going back and forth trying to return a never worn, still in packaging wedding ring for well over a week. They refuse to give me a return number despite be... Voir plus
L'entreprise a répondu
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Their return policy is inaccurate. I've been going back and forth trying to return a never worn, still in packaging wedding ring for well over a week. They refuse to give me a return number despite be... Voir plus
L'entreprise a répondu
Purchase made in 2015, this was the second time I requested maintenance for my engagement ring and wedding band after 11 years... the services provided continue to be excellent and responsible, I reco... Voir plus
Allurez did a fantastic job on my 50th anniversary custom 5 stone diamond ring that my husband ordered. We had gone to jewelry stores before finding Allurez on line. The savings were too great to igno... Voir plus
The diamond by the yard necklace I bought is beautiful and exactly as I hoped. It was custom made, therefore it took a little longer to receive. Howevwr Bryan from their customer service department a... Voir plus
In 2010, Allurez was founded by Raphi to make the jewelry shopping experience special once again. Upon researching the industry, he discovered that most jewelry sold in stores was made overseas with inferior quality to jewelry made in the USA, and was sold at extremely high prices. What Raphi did next was launch Allurez for the jewelry customer to go directly to the source, and hired the best designers and jeweler's in the industry. By doing this, Allurez revolutionized the jewelry shopping experience with exceptional quality at affordable prices. Customized for you and filled with true and sentimental value. Since then Allurez has grown to a household name and is now one of the fastest growing jewelry brands in the US. Allurez is featured in the press at Brides, the Knot, Cosmopolitan and many more. THE COMPANY NAME WAS DERIVED FROM THE WORD ALLURE. The Z was added to be a metaphor for the beginning of the alphabet to the end, jewelry is meant to be eternal and last a lifetime. It symbolized the love from the start and is to remind you each and every day.
36 W 47th Street, 10036, new york, Etats-Unis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I gifted the Sapphire Pendant to my mom, and she absolutely loved it. The blue is deep and vibrant, and the chain feels strong and durable. Great
I love my sun pendant. It is absolutely beautiful. It’s well made and heavy. Not flimsy or light weight. I did have an issue with the pendant being much lighter in weight than described. I was told weight can vary. I understand that. But this was a significant difference. I asked to be reimbursed for $200.00 which would be the difference in weight. I had to go back and forth many times. They offered me $50.00 credit which I declined. We settled on $100.00.
The charm did take longer than expected to get. I made a few phone calls for that as well. The reason I persisted was that I had never seen a charm that comes close to the quality and beauty of this charm. Customer service did get back to me on my inquiries promptly. I would use them again if I saw something that I couldn’t find elsewhere.
I chose a hand engraved wedding band with a custom engraving that has our wedding date inside. It was such a sweet touch, and the engraving was done perfectly.
I purchased a pair of diamond hoops as a gift for my girlfriend. She absolutely loves them and wears them constantly!
I love the jewelry box i received. Its so pretty. Great for traveling. To put your jewelry in.
Took a day longer than expected to arrive but was worth the wait!
Delivery took longer than advertised.
They refuse to allow me to return an unused ring. They have dragged me along for months telling me "they are waiting to hear from management" to provide return details.
It was a great shopping experience online with Allurez. Easy transaction, payment was quick and smooth, shipping was normal for the season. Order arrived in time before Christmas. My daughter loves the new earings...
Horrible company. Not even sure they have a business. No one answers the telephone or responds to emails timely! Stay away. Ordered a gift December 7th and still not shipped. Advised today finally that it is not in stock!
The engagement ring I purchased from allurez has a classic design with a modern twist. It’s the perfect combination of tradition and style.
They offered me the freedom to customize everything—from the metal to the setting to the diamond itself.
Their designs truly stand out! Thanks allurez for deliver my order timely.
I recently bought an engagement ring from Allurez, and I am beyond impressed. The quality is absolutely stunning, and it was crafted right here in the USA, which gives me confidence in its durability and authenticity. I highly recommend them for custom designs!
Bought a gorgeous white gold tennis bracelet from Allurez. It was packaged beautifully and came quickly. My wife loves it! Thank you!
Horrible customer service. No one is ever available and the representatives always offer a call back or an email which doesn't happen. Every issue is "sent to the back office". Wedding band was late even though they were very well aware of the date it needed to be received by. I had called many times expressing the urgency. Took a month to receive it. We ended up having to purchase another ring from another jeweler. Return process took over a month. After persistent calls they finally emailed me return instructions. They also require signature and insurance on the package so it was almost $100 just to return my item. They still have not issued the refund. It has been a month since they received it. More broken promises again today stating I will get a call back or an email. Highly urge people to steer clear of this company.

Réponse : Allurez
After a lot of research, I chose Allurez to create a custom engagement ring for my partner, and it was the best decision I could have made. The design process was easy, and the staff was attentive and informative. The ring is breathtaking, and the quality is impeccable. My partner was over the moon when she saw it. Allurez made a significant moment in our lives even more special.
The graduation gift was eight weeks late being delivered. Appears to be smaller than the example in the picture. Did not monogram the simple message “with love”. This company is not worth the money or the time waiting for their substandard product.

Réponse : Allurez
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