almuslimtravel.co.uk Avis 

Helpful and informative.Ryan gave his best offers to me and other members of the family

I recently booked a trip through Ryan, and I couldn’t be more pleased with the experience. From the very first consultation, our travel agent was attentive, knowledgeable, and truly dedicated to creating a personalised itinerary that suited our interests and budget.

We booked an umrah package for the first time for our family and brother Daniyal made everything from the flights, hotels and visas a smooth process and was very helpful in providing information regarding changes in regulations.

A truly seamless and stress-free experience!
Sameer Bhai was incredibly helpful throughout the entire process. Even during a time of personal bereavement, he managed everything with professionalism, care, and perfect timing. His dedication and support made the whole experience effortless. I highly recommend reaching out to him for a smooth and worry-free booking experience.

I bought my flight from them , had an extra amazing customer services from Sameer

Brother mohammed Ahmad has helped us book a hotel .His service and response was phenomenal and I was pleased with his service, he is very professional and very kind. He offers a good price in the hotels.I will definitely recommend him.

Special thanks to brother named: Muhammad, Ahmad. He made real efforts in providing full & transparent information and went up & down to help me out get the right information to suite my need. I wish him success in his work and I look forward dealing with him again.

Yours faithfully

Great service by Muhammad Ahmed. Very professional and helpful.

My first experience was fantastic due to Mr. Sameer.
Such a humble and helping guy

Exceptional Customer Service

I recently bought an Umrah package with Almuslim Travel, and I am incredibly pleased with the exceptional service provided by Sameer. From the moment I inquired about the package, Sameer was extremely professional.

Sameer took the time to explain the package in every detail, and was patient with my questions.

I would highly recommend Almuslim Travel, especially if you have the pleasure of working with Sameer.

Excellent customer services by Sameer Rajpoot.

Impressive behaviour. Good client dealing.

This is my first time booking with sameer
Almuslimtravel.
Honestly sameer help a lots and answer my questions
I will recommend 👌
muslims to book trough with sameer.

This was my first time booking with Al Muslimah Travel. Our travel agent Sameer was great, he was very helpful and kind. He answered all our questions and went beyond his way to ensure we got a great package during the Ramadan season that also fits our budget in a short amount of time. I would definitely recommend.

Unprofessional outfit who, unfortunately, over-promise and under-deliver.

COMMUNICATION/LACK OF UNDERSTANDING:
Same theme as previous reviewers here, who note that the agents lack experience and are very difficult to communicate with; you can try and speak urdu or punjabi with they fail to understand customers expectations.

COMPANY BACKGROUND:
This place is run by the sister-company, Times Travel, who are based in the UK. However this particular outfit is actually run virtually by agents stationed in Pakistan. They operate by WhatsApp only and I believe any 'UK-based' telephone number on their website is a virtual phone number which re-directs you to Pakistan. However, this wasn't my issue; I'm ok with them being stationed in Timbuktu providing they accommodate customers expectations, don't lie about prices and inflate prices because they now know what you really want.

OVERCHARGING CUSTOMERS:
In the end, I ended up completing my umrah a few months ago and decided to pay for it elsewhere where I wasn't being overcharged ridiculous amounts. Example: their 'visa' costs £60pp. However, Saudi Arabia allow UK citizens to purchase a 'visa waiver' for £30pp. So they doubled up on the price of a visa alone, let alone everything else we asked for. If they see you as vulnerable or don't like the look of you (or you arent one of their employee's brother, sister or mother in-law), they will overcharge you with every little thing you want.

FLIGHTS:
They will tell you your flight is booked, confirmed and that your seating is 100% confirmed (since you've paid extra for this, right? Wrong). Your seats are not confirmed - they'll book you on the lowest tier Economy seating (because there are numerous tiers within economy also) which means they are subject to changes. As such, you'll also be susceptible to unscheduled flight changes (because they've placed on you the lowest tier possible, whilst still paying premium for their flights). If you ask for the agents in-charge to fix the flight times/dates because of the prescheduled flight change, they'll take months to begin to look into it. By that time, they've requested another £250 as the seats on 'another flight' is now unavailable. This means you'll be stuck with interconnecting flights which are over 7hours in-transit. I didn't pay peanuts, so why did I get shortchanged? I paid almost £5,000, so I expect a reasonable series of flights with minimal (or at least, reasonable) transit times. 7-9hours is taking the biscuit.

They'll probably take 2 hours to write a semi-professional response with ChatGPT but the facts remain, if you value your time, mental welfare and monetary, you will NOT go with AlMuslim Travel (or Times Travel, as they're called by the agents).

Very helpful and supportive alot of options to suit ur desired needs and expenditures, including paying in instalments.

Brother Danyal our travel agent was amazing and really helpful.

Thank you for the amazing service that was received from yourself and the transport team. The experience and service was exceptional, we really enjoyed ourselves. Everything was so peaceful and easy going. The transport team were on point and all the drivers were extremely nice and went out their way to ensure we had a good experience. Masha’allah

So thank you for making our first Ummrah experience easy and peaceful especially when we went with kids.

Very good customer service

Had chance to speak with these people .specially the man called Sameer I found him proper professional the way he guided only professional and well educated people do that .they so friendly and chatty and main thing very helpful they really helpful people these people are highly recommended recommend for holy journey to Saudi Arabia.

Really good person. Offered very good package but just due to personal reasons couldn’t attend. Really good customer service.