Alphabet (GB) Limited Avis 

Great Company
I have just handed back my Skoda Karoq 6 months early, I had trouble with the imfamous SOS problem with all VAG cars, missed two deadlines for collection due to a new control unit needed along with a third software update. The guys at Alphabet were brilliant , extended my deadline without charge ,always pleasant and helpful and above all professional. Can't understand all the negative posts , there aren't too many companies I have faith in anymore but Alphabet seems to buck that trend.

Avoid this company at all costs

DART Charge sent 4 fraudulent tickets to AlphabetGB which they hurriedly paid and made their commission on, before I could get a chance to challenge the tickets.

I successfully appealed the tickets and DART wrote both to ourselves and to AlphabetGB that the tickets were fradulent and had been reversed. They also wrote that refunds have been approved and would be sent to AlphabetGB. This letter was sent to both ourselves and AlphabetGB.

AlphabetGB denied receiving the letter until I produced my own copy which clearly had them named as a recipient.

This letter was dated 7th of July. Till date AlphabetGB has refused to refund us. I have called DART on 0300 3000 120 and DART says they have closed and resolved all the tickets successfully but cannot give me any further info as Alphabet GB is name as the registered owner.

AlphabetGB has refused to call DART on 0300 3000 120 to discuss where my money is. Their customer service people keep claiming that they have sent emails to DART on every occasion that I have called. I have called several times over the past 2 months. AlphabetGB is dodging out of calling DART on 0300 3000 120 but keep claiming that they haven't yet received any response from DART. They are doing this so they don't have to refund the charges they made on the fraudulent tickets. They are hoping that I get worn out and give up on my quest for a refund on those fraudulent tickets.

Avoid doing business with AlphabetGB at all costs if you haven't opened a contract with them yet. They are a nightmare.

If I could give them 0 I would. Had a car with them for over 3 years. The car was kept in an immaculate condition as in even i had protected their original mats and no ream damage .. no dents .. nothing...
However when I returned the car to them they actually charged me £320 which was like two scratches which were well within the acceptable ranges. The car had no dents or paint scuffs .. just 3 scratches which could be polished out and is acceptable.
Scammers and very unreliable. I would never every recommend them to anyone or any companies...

We have a very good business relationship and Each individual person is helpful although sometimes there are issues when rules or systems are rigid.

With regards to maintenance of our car fleet we would like to request more options as getting appointments are difficult and issues also arise not having a local dealer available to us.

Acquired this lot leasing my last BWM. They literally nickel and dime you for communication. I received a fine parking at my own flat. They sent a letter in the post during the postal strikes Decmeber 2022 telling me I could pay it and charged me £14.40 for doing that. Then paid the fine because I didn't response - because I didn't get the letter. Meaning the management company couldn't rescind the fine. An they've just done the same thing. Except this time I got the letter told them I am dealing with it and still get a £14.40 fine for the pleasure of that letter from them. NUTS. BAd Bad Bad terrible customer service zero emotional intelligence.

Having phoned customer service and speaking to Alphabet first contact I thought the informal lease agreement for 1 month was in place as £25 was taken from my account I assumed as admin fee . Many calls and emails later still unaware if lease in place , I signed a hard copy of contract and sent back at least 3 weeks ago . Terrible company to do business with .

I returned the car, Inspection done on the the day everything perfect no damage or scratches found on the car and nothing to pay. After 2 weeks email come demanding £325 for the dent wich magicly appears on the car wich I really don't understand. After complaining to the customer service speaking to (Charlotte Harper) another emails come day later demanding £825 now. Dont really understand what really happing. STAY from the compay.

EDITD on 4th May after their reply- I have contacted the email that provided let see how they sort the matter.

I returned the car, Inspection done on the the day everything perfect no damage or scratches found on the car and nothing to pay. After 2 weeks email come demanding £325 for the dent wich magicly appears on the car wich I really don't understand. After complaining to the customer service speaking to (Charlotte Harper) another emails come day later demanding £825 now. Dont really understand what really happing. STAY from the compay.

THIS IS THE WORST COMPANY. THEY WILL RIP YOU OFF. STAY AWAY. THEY WILL MAKE UP INVOICES AND EXPECT YOU TO PAY FOR MADE UP CHARGES.
THEY WILL BLATANTLY LIE TO YOU AND THEN DENY IT. WHEN YOU ASK THEM TO LISTEN BACK TO THE TELEPHONE CALLS THEY WILL REFUSE BECAUSE IT PROVES THEIR LIES. THERE COMPANY VALUES ARE
1. LIE
2. MAKE UP CHARGES AND RIP CUSTOMERS OFF

I PAID THEM OVER £9000 AND THEY STILL JUST MAKING CHARGES UP .
THEY CLAIM TO HAVE A CUSTOMER EXPERIENCE DEPARTMENT WHICH IS A JOKE.THEY HAVE A CUSTOMER EXPERIENCE ADVISORS WHO CANT BE BOTHERED TO LISTEN AND CONTINUES THE COMPANY VALUES OF LYING