Alpha Warranty Services Avis 783

My name is Jeremiah Jamison, and I purchased the premier warranty package that is supposed to cover everything on my vehicle. I have had this vehicle for 8 months and barely drive it. The front differential started leaking gear oil, and I was told by my warranty advisor that this would not be covered under my warranty. When I asked why I was told it was due to the leak itself. This doesn’t make sense to me or the workers at the local Mercedes dealership where I live. I asked to speak to a manager about this issue and was told that my information would be given to a manager to contact me as soon as possible. I have not been contacted to date. I feel like someone dropped the ball resulting in poor customer service and poor communication to resolve this issue. I have questions about why this is not covered under my warranty and would like answers.

There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fixed income and could not afford to pay repairs.

It took almost a year to get it fixed, but it was done. The dealer did not recognize it at first.

They honored my warranty and my car is being repaired

fast responses and service. i had lost one of my key-fobs and needed a replacement.

Great warranty my truck was down and they covered most of the price I’m so happy and glad I have this warranty I only make so much at my job so they definitely helped me out and I appreciate them thank you alpha

The service center i took it to has been a horrible experience but alpha has answered all my questions throughout the process and has kept me updated with awesome service.

They were quick and thorough

Very easy to deal with and got the approval going in a very timely manner.

We had an issue with the coolant control valve on my wife's car. What sounded like an $800+ job is being covered by Alpha Warranty Services, and we're only paying our $100 deductible. Definitely worth the money!

The call to setup the claim went seamless and the representative was very friendly and curtiuos.

Thank you for the great experience, things went quickly with no issues!

I have had Alpha for 3 years and Everytime I had an issue with my vehicle and it was covered Alpha was there!! Quick and fast approval and back on the road in no time! Thank you Alpha warranty company!!!

No hassle, no jumping through hoops, the dealer contacted you, you processed the claim in a very reasonable time, having been a garage owner for many years, I have dealt with warranty companies on several occasions, it always took days to get a response, and usually they wanted you to work for nothing, you, on the other hand, where quick to respond, and very fair with your estimate,

Fast and professional

Our first time using our warranty and we are grateful they work with us.

Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with their quality of work. I will definitely be recommending Alpha Warranty to my friends and family. Thank you.

This company is a SCAM. They are THEIVES! Do NOT believe the good reviews. Do NOT buy a warranty with them.

We bought a used car in February 2025 and decided to add a warranty in case we needed repairs soon, worse decision ever. This car even made it extremely difficult for the mechanic!

In October 2025, we had to make immediate repairs because our car was getting worse by the day. We were told we could submit a claim for reimbursement. Fine, it's our only car and we needed it fixed. We got our claim approved in November for $2316.26. Sounds pretty great.... too bad they have zero follow through.

When they found out they would be sending a check to us and not the mechanic they had us full out different paperwork. Suddenly we were told the amount could change. Why would it make a difference of what is covered when the payment goes to the consumer instead of the mechanic? We had to submit this paperwork twice because they somehow didn't receive it? Do you costumer service representative a know that email have timestamp when they are received and ready and that information is stored in your server?
Come January 2026, we finally get approved for $1572.26 but they would waive the deductible because of how long this process was taking. How kind and generous of you! We get the check in January. You would think that would be the end of it right? Nope, not even close. We tried four different places to deposit or cash the check, no one would accept it! The account number was too faint. Pretty convenient.

We call costumer service letting them know what has happened and that they need to issue a new check. Probably the only helpful person who works there, actually called us back and left a voicemail saying they issued another check and gave us a check number (this is an important fact to remember). Two weeks later nothing... and I know what is coming in our mail thanks to the lovely US Postal Service. So we call again. Now we have to wait 30 days before they issue another check. At this point, we were like fine what is another 30 days at this point. I mean who needs an extra $1500 in this economy?

We call a week ago and spoke to another customer service representative, who said they would issue another check. We waited a week before calling a just check on things. We are now being told that the checked was deposited and money was taken from their account. And get this, the date they gave us was before the voicemail (I told you it was important).

We will be filing a complaint with the Utah Division of Consumer Protection. We will be possibly filing a police report for possible theft and identity theft because we weren't able to cash that check. We will be going to small claims court if this matter isn't resolved in a week. We have all of the emails my husband has sent to your company, we have his call logs, we have that voicemail from Danielle, we have our contract, and we have the lovely notes from your customer service representatives with the dates and their names.

Warranty services are horrible. Buyer beware. They don’t cover major repairs. Had 4wd actuator go out on pickup. All they say is it isn’t spacificly worded in the coverage. I can’ believe they have a BBB rating with the BBB. Think twice before doing business with this company. It will cost you more.