Altus PM Avis 

Incompetent company can’t even respond to simple questions about how to order a new communal door fob.

Recently moved to this management company due to KFH to Altus PM change.
I've called like 10+ times to discuss the bill, nobody is picking up the phones, contact forms broken. Looks like another too-big company to handle simple phones.
I've tried to use /Org/231776/Topic/InformationPostings/71850 page, error: 'Handling group not found' on submit.
Lots of images on the websites are broken (400 Bad Request), which looks like nobody look after the website.
Then in Payment Plans they had this phone ending with *5955, I've called this one, it connected to another HML company and they said they've nothing to do with Altus billing and they were surprised their phone is on Altus site.
Then in Get In Touch/Contacting Us page was another phone ending with *2843, this goes to automated voice, after selecting options: 1 & 1 for Accounting team, called several times on different days and times, after 10 minutes it disconnects.
I doubt it's related to "High volume calls", I think people simply not answering any phones. After next 20+ calls each 10 minute wait then disconnect timeout, I would be doubting whether anything is picking the phones at all.
People don't have the whole days to spent hours on the phone to wait only to ask few simple questions, it's very disrespectful.

Impossible to contact. Phones are not answered and emails ignored. They have portal the tells me I owe nothing and have just received a service demand that should have been sent months ago

They sent me a deficit service charge demand that I asked to explain what it represents, since I've already paid all my service charges demand in full, that was 4 weeks ago. Sent another follow up email yesterday, no one bothered to reply. Today they send me a reminder to pay the demand or I will incur a £100 late payment fee. Tried to call the office, no one picks up the phone.
Residents using them to manage the building should associate and manage it themselves or appoint a different company that can do a better job and not try to make more money off residents with no justification

We are a central London building management company that used KFH before it novated to Altus-PM

We have had real issues since January 2026 when inexplicably Altus stopped providing us with any management accounts or accounting information. We have had no arrears reports. We have had no access to any of our invoices since August 2025. We are basically flying blind and our Altus property manager says he also has no access to information.

Repeated enquiries to its managing director only result in him asking his accounting function if there is a problem. They never respond

Wondering if we are alone in this or if other buildings managed by Altus PM are suffering similar problems