AMA Waste Avis 2 497

Quick and easy transactions, reliable and reasonable rates!

Ryan not only gave us a great rate for the. 2 skips but fully explained exchange and collection, that was seamlessly undertaken by operative.

Delivery was fine although the driver didn’t phone in advance except to say he couldn’t find us. But I booked a pick and was given a date but that didn’t happen. Poor communication all round

Hi yeh.
I rang up today about skip hire and I spoke to Ryan
Dare I say. He sounded very much like Sean Connery. Extremely hearable tone.
I was totally blown away by how helpful, sincere, fantastically informative and frightfully sexehhhhhhh...
Happy Easter Tuesday everyone!

I had a very poor experience with this company.

They took payment from my account immediately, but failed to deliver the skip, not once, but twice. At no point was I contacted to explain any issue. I had to chase them myself after 6 days, and was initially told it was an error and that it would be resolved.

After the second failed delivery, and only after I followed up again now 8 days after payment, I was then told I needed to pay extra due to their “mistake.” This was never mentioned before any email communication, including during a phone call where I was assured the issue would be corrected and the skip delivered.

To make matters worse, the original price I paid was still being advertised up to the previous night of getting told they had made a mistake, which raises serious concerns. (currently all online skip hire is disabled) It feels like a bait-and-switch; take payment upfront, fail to deliver, then demand more money or make the customer wait 7–10 days for a refund, after 7 to 10 days of them having my money and not even noticing they had provided no service. Again, if I had not reached out they would have just kept my money and not done anything.

Under UK consumer law, services must be delivered with reasonable care and within a reasonable time. This clearly hasn’t happened here.

Overall, extremely disappointing service, poor communication, and an unfair attempt to pass their mistake onto the customer. I would not recommend.

Adding the forced refund never came through either, I had to go to my bank and reverse the VISA charge and go back to the company once more to bring them to task.

Well when you order skip to arrive in the morning pay 500 pounds and the skip doesn’t come we phoned you and we’re told can’t have a skip for two more days I was moving from my house on the day I needed it new buyers were not impressed so that’s not good enough

Lily was very friendly and helpfull on the phone,as I knew nothing about skips.
She explained everything in words I could understand.

The skip arrived on time.

Outstanding help with my needs. Extremely friendly and helpful. A good experience, so highly recommend.

Skips were delivered ok, there was a delay of a day for one of the 3 skips delivered, apparently due to the driver being off sick and the 3rd skip we ordered I requested it not to be placed at the garage so we had access but it was parked in front of the garage, which made things more difficult as it was the garage we were emptying otherwise the service was good

We ordered 2 skips, the first to be collected when the second was delivered. Out of the three visits we were only contacted 20 mins before delivery on one occasion despite having asked to be contacted before each visit. Also it was imperative that the skip was picked up during the pre-school holiday. It was not. This led to the pre-school being impacted on their return. We were not impressed!

Prompt and helpful as I had never had a skip before. Thank you and would recommend this company. Best price too

Rude staff. Will only want money don't care about customer service. Avoid

Good service reasonable prices and you speak to a human !!!

I was sent a message on the 2nd of February asking me to book the return, which I did for Saturday 7th of February. It was not collected. On phoning this morning I was told it takes up to 5 days from booking the return for this to take place. Presumably that is why the first available date was the 7th of February. I was told this morning, in a tone that Implied it was my fault and I needed to be patient, that it could be 5 days from now for collection. Not Good enough. I have 2 large pallets being delivered on Thursday the 12th and this skip needs to go. I was again told, no guarantee of collection can be made. Again, Not Good Enough. Would it be acceptable for me to say 'you cannot have payment for 5 days or for however long I decide'? Of course not. I will not be using AMA again.

Very friendly telephone service, got a good price and was told all about the hire use I would recommend

Great service, competitive price and turned up in time.
Also give up to 28 days rental period. Im honest opinion, best deal in town

Easy to book and excellent service.

The driver did not phone me,he rang my ring doorbell once stood at my gate for 2 mins i timed him then went did not knock on door which i would have heard only booked day before did not have a time given to me my neighbours across the road were on holiday i was charged £110 + vat for him not leaving the skip the 2nd driver was prompt and early waied for my son 2 mins he had to remove fence panel did it in 2 mins very nice 2nd man i would not recomend this company to any one at a cost of allmost £500 it is a lot of money i had to save being a pensioner money is tight thankyou mrs p m broadhead