Amazon Avis 

We contacted Amazon Windows and Conservatories ie Amex Holdings Ltd and spoke to 'sales man'(they want no names) , a authorised agent of the company. We told him what we wanted, guardian roof, 3.5x5meter conservatory, we also stated we wanted the existing external door and window removed aswell as brickwork to make an arch to create a open plan living space between the kitchen and conservatory-soon to be living room. He stated this would not be a problem, 'when you come to sell just put the doors back on at the new owners request'. He told me and my husband that as it's a conservatory building regulations isn't required. He then confirmed all of this in writing via email. (I have sent all correspondence to Building Control, CheckATrade, Guardian Roof and Trading Standards). My husband told him of our situation, that I have blood cancer and am currently undergoing treatment at the Marsden, that we wanted a new space to spend Christmas together as last year I was hospitalised. We proceeded with the build August 1st 2022, 3 weeks into the build on the day of the roof being installed we were not happy with the marks left on the windows and doors by the installers, all protective film had been removed from the upvc without the windows being put in and all frames had black scuff marks on them. Xtratherm (roof insulation) was delivered that day and placed in the garden by the roof installers, when I went outside I found the xtratherm placed ontop of my lavender plant crushing it (we have a large wrap around garden, 3 weeks in no other builders or workman on site had done this so I was rightfully annoyed that they had damaged my plant). We sent emails regarding the marks to the window, door frames and lavender with pictures as evidence. I recieved a horrendous email back from the director. He stated my plant was wooded and in need of watering anyway. I have cancer and there's a drought, he said his workman never put it there.
I replied who did, me? He said the marks on the windows and door frame would have been cleaned eventually so my husband cleaning them with upvc cleaner was premature. My answer back was the window frames needed to be cleaned to see if there were permanent scratches/ marks underneath and if there was then replacements would need to be ordered, he completely disagreed. I have the audio recording of our conversation which he consented to which I will post to socials. After that appaling conversation my husband and I both agreed that Amazon Windows would not help rectify any problems we may encounter in the future or make it exceedingly difficult in the least so my husband called FENSA regarding the windows and doors. They stated they would not be able to help with warranties etc unless the windows came with building regs certification. So my husband contacted building control and explained our situation, the head of building control asked for photographs of the build. He contacted my husband immediately and told him that our conservatory was in fact an extension and so building control was meant to be on site 1st day of the build. An extension ALWAYS requires building control. We went back to the MD with this information and the building control report. He ignored the report. He told us that because WE didn't want building regs that the build isn't to building regs standard, the fact that it's an extension is neither here nor there and then he told us to just leave the existing external doors on as PLANNED even though the contract stated remove external doors. He then said he was confused as to why we had got building control involved! 1) it states on the contract, hand written 'remove external door/window and brickwork, make good 1m2'. In doing so and agreeing Amazon Windows completely contradict themselves because UNLESS existing external door remains in place any and ALL conservatories require building control 2) the MD admits it isn't to building reg standard and doesn't care, he states to me in a email if i wanted the soakaway done correctly and placed 5 metres from the property instead of it's current position of 1.8metres! (Flooding risk) then it would have been an extra £1600 3) it is an extension so a client cannot say yes or no to building regs, YOU should have said YES it requires building regulations. They have stated to my husband in black and white they do not comply with building control 4) they keep lying and saying we refused building reg due to cost, we were never given a quote we was told it wasnt needed, the email confirms that.
I have Building Control, Structural Engineers and other tradesman quoting to rectify works even though under Consumer Rights Act 2015 Amazon MUST rectify work under URP for FREE, Amazon have refused and said it will cost extra. In contact now with Trading Standards. AVOID PLEASE! RECORD ALL CONVOS