As a 51 year old I have enjoyed your motichoor ladoo since a young child, making trips to your London Euston store to buy these amongst other sweets before your branch expansion. This has always... Voir plus
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Lisez les avis des autres
we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
When we went to collect our order, the shop manager told us that they have not received any such order. However they immediately obliged our request and accommodated our request for 25 Punjabi Samosas... Voir plus
Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
586 avis
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A répondu à 48 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Awesome tasty
15 juin 2026
Cumbersome ordering process
The overall ordering process on the net needs to improve. The information requested is a duplication and there is no place to include a message to the recipient.
16 juin 2026
Excellent service and delicious sweets 😊
11 juin 2026
It original honey taste delicious…
It original honey taste delicious delivered faster than i expected Thank you
18 juin 2026
Sweets of high quality and delicious as…
Sweets of high quality and delicious as always. Delivered when I requested. I used to like when you could choose what to put in a box.
18 juin 2026
Best burfi ,fresh well packaged and…
Best burfi ,fresh well packaged and delivered on time
18 juin 2026
Delicious products
Delicious products, well packaged. Delivery is a bit expensive though.
18 juin 2026
Great delivery and delicious sweets and…
Great delivery and delicious sweets and Chutney. 👌🏽
18 juin 2026
All was good as usual..fab sweetmeats
All was good, it was simple. It would just be good to be able to choose what's in the sweetmeats boxes. We have ordered these several times, and this last order, we'll my mother's favourites were all included.
10 juin 2026
Fathers Day gift
Order taken, dispatched and gift received in 24 hrs.
Tracking and approximate delivery times accurate.
Would recommend to friends and family. As no near Ambala not living in London but by the coast. Excellent service
18 juin 2026
On time delivery and convenient.
17 juin 2026
Very good service and very fresh,
10 juin 2026
Disappointment
Let down by the manager, did not fulfil the promise to give free 10 piece mithai box by one of the staff due to discount not applied at check out online for some reason, the manager refused to give a box and made excuses (Coventry branch on Walsgrave Road )
17 juin 2026
Réponse de Ambala
Dear Moosa,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience at our Coventry branch on Walsgrave Road. This is certainly not the level of service we aim to provide, and we completely understand your disappointment regarding the promised free 10 piece mithai box and the situation you have described with the store team.
We sincerely apologise for the inconvenience and frustration caused, especially where expectations were set but not met at the point of service. Your comments have been noted and will be shared with the relevant store and management team for review so that this can be looked into appropriately.
We truly appreciate you bringing this to our attention, and we are sorry again for letting you down on this occasion.
Warm regards,
Cake Box Customer Support.
Sweet reminders of holidays in India.
It is very helpful to have full information for the individual sweets in your website, and then to have pictures of those that I had ordered on the receipt to identify each of the delivered items. The sweets are delicious, although personally, I would prefer a little less sugar in the recipes, but the flavours are luscious. Delivery was fast by DPD.
15 juin 2026
Very tasty and fresh sweets &…
Very tasty and fresh sweets & savouries. On time delivery. Highly recommended.
15 juin 2026
Rude staff (preston shop staff) , Bad Customer Service, Never recommend
Rude staff , not good customer service
I buying sweet from preston (UK).
17 juin 2026
Avis spontané
Réponse de Ambala
Thank you for taking the time to share your feedback with us Divyesh.
We are very sorry to hear about your experience and disappointed to learn that you found our customer service unsatisfactory. Providing friendly and helpful service is extremely important to us, and we sincerely apologise that this was not reflected during your visit.
Please be assured that we have escalated your feedback to the relevant team for review and investigation. Customer feedback is invaluable in helping us identify areas where we need to improve, and we take comments regarding staff conduct very seriously.
Your feedback has been shared with the store management team, and appropriate steps will be taken to address the concerns raised and improve the customer experience going forward.
Thank you again for bringing this matter to our attention.
Kind regards,
Ambala Customer Support Team
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