Amber Electric Avis 1 387

Very professional service The staff know what they are doing Very quick response and advice what to do next

I have only recently started using Ember, so this is still my first month with the service. I have also been looking online to see whether other customers have had similar experiences. From what I have seen so far, many of the 3-star reviews mention communication issues. In my view, however, the real issue is not communication alone, but whether the software and app are actually designed in a way that makes sense for customers.

For most people, the main reason to switch to Ember is to save money. In my case, I have had solar for some time, and as a two-person household, our electricity costs are already quite low. If I move to Ember, I need to justify the additional costs, including the $25 subscription fee and the daily supply charge. If a household with a large battery still cannot reliably offset these costs, then the value proposition becomes unclear.

One important point is that I live in a suburb with a strong local electricity network, and a large community battery has already been installed in the area. As a result, I have not seen any significant price spikes during my first month so far. More broadly, I understand that extreme price spikes may become less frequent over time as more households adopt battery systems. If this trend continues, then the financial opportunities promoted by Ember may become more limited than customers expect.

My second concern is SmartShift. I assume this is Ember’s software-driven automation feature, possibly supported by AI, but in practice it does not appear to provide enough flexibility or transparency. So far, it has not automatically responded in a way that feels useful or meaningful. I assume it is designed to react only to major price spikes, but if those spikes are rare, then customers should still be given more control over how and when their battery is used.

For example, there should be an option for the battery owner to set their own discharge preferences in advance. If I know I will be away in the evening, I may want the battery to discharge automatically during that period, even if the export price is not exceptionally high. At the moment, the system seems to expect manual intervention, which reduces convenience and limits the practical value of automation. A feature that allows users to define their own discharge strategy would make SmartShift far more useful.

My third concern is the app itself as the primary communication channel. While the app provides data, it does not always explain outcomes in a way that is meaningful to users. For example, this morning I discharged my battery at 8 cents per kWh for about an hour, yet the Devices page only showed a total return of $0.01. That figure does not provide enough context to help me understand what actually happened or whether the action was worthwhile. If the app presents numbers without clear explanation, it becomes difficult for customers to trust the value of the platform.

Overall, I believe the idea behind Ember is promising. Making better use of solar and a large home battery should create real financial benefits for customers. However, for people who have already made a significant investment in their battery system, the platform needs to do more than rely on occasional price spikes. It should provide clearer value, more flexible battery controls, and better visibility into how savings or earnings are actually being generated.

I would also encourage Ember to build a stronger customer community, particularly if the company has limited resources for marketing and customer support. An active online community could help customers share strategies, better understand the app, and get more value from the service.

Great service and problem sorted

Whilst Amber provides excellent opportunities to reduce your energy cost, the most impressive aspect I have found is the customer service. Each time I have approached them, they have been both responsive and understanding of my situation. While 'Value for Money' is always important, what really counts is the 'After Sales' service a company gives you.

Have been with Amber for around 8 months now and I'm really happy.

Yes, there were well publicised teething problems with customer service response times which I also experienced, but in my latest interaction this week, the response was really quick (within hours) and my issue resolved within a day.

Looking past the customer service (which from my experience, appears to be fixed), the Amber offering is brilliant. There is a significant difference to my annual expenditure, the app is simple to use and informative, and new features or fixes continue to be developed.
As more batteries and solar contribute to the market, the price for imports and exports Is noticeably declining, but purchasing at the wholesale rate is always going to beat anything you can get from a regular electricity provider.

Well done Amber !

Gave Amber a try and was very happy with transfer process, communication, openness and simplicity. Not quite the right account for us currently as we have a lot of excess PV during the day, which was often curtailed due to negative wholesale FiT prices, but also weren't benefitting from low import prices from the grid. Expect we will be back in the future.

I recently had an issue concerning my legal name that affected my Amber Electric account. Caha from Amber was very efficient in helping resolve my issue. I really appreciate the actions of Amber who weren’t required to assist me but did. Definitely 5 stars

I accidentally signed up to Amber before my battery was installed. The old provider didn’t or couldn’t help in came Amber. Two ladies from Amber went out of their way to help with my account I decided to stay with Amber whilst waiting for the solar battery to be installed. I would recommend this new company and wish them well 🙂

I had a program issue with communication to my battery system. Initially took a couple of days to respond to the issue but was resolved the same day.
I have found setting up and getting the system up and running very easy, the only thing a new user may miss is the set up for the smart shift is a second set up process, but again easy to do. Only the first month but the power bill is already low. A trick for new players with old homes check you power board for how many phases you have, as for me I have a two phase system (which is rare) which is sorted but you can only have inverters for a three phase or single phase system, we opted for the single phase inverter with the heavy use areas of the house connected to solar and battery.
With the Amber app we can see the power price and can chose when to run the other appliances not on the Solar / battery system.

The communication with Amber from sign up to completion of onboarding my solar battery system has been excellent. Amber also helped with advice on how to contact my inverter supplier (Fronius) to get assistance with updating my inverter firmware. It's only 2 days in but Smartshift seems to be working OK during the planned 30 day "learning" period. Great helpful and useful graphics on the Amber app.

Amber have a very useable and efficient App, that informs you when there is peak power useage and when the wholesale price is high, during peak periods.
They are responsive to information/account requests, and they use green energy where possible. I have been with them for several years now and have no reason to change.

Once problem understood resolved quickly

Needs to get the person to person customer service better

Over all good service and staff

Excellent service. Very attentive to your requests. Hard to find this sort of service these days. Well done Amber!

I’ve had a great experience with Amber so far. The customer service has been excellent – clear, responsive, and genuinely helpful when getting everything set up and understanding how the system works. Even in my first month of joining, I’ve already noticed tangible electricity savings, which has been very encouraging. It’s reassuring to deal with a company that combines smart energy technology with strong customer support. Highly recommended.

We are saving around $150 per month. I have found Selling solar during the day is between -1 cent all the way up to 13 cents, however exporting from the battery at night is normally 13 - 44cents.
I purchased power today at 3 cents to charge the batteries. It does take a while to get set-up and customer service can take a couple of days to reply. All in all, we are very happy after only 2 months. The app is also fun and easy to work. Without batteries and solar it's still great if you can use most of your power during the day.

Amber was extremely helpful when I rang & spoke to a couple of there staff they were very well spoken & answered all my questions especially with the Smartshift APP I would recommend everyone to join Amber.P.S thanks again too your wonderful team keep up the good work as I reckon your company is way ahead of the rest it's a shame there isn't more 😀 😊 👍 companies like yous 😀 😊 👍 out there.🤩👍

Have been waiting since January for Amber to reply to my email enquiry. This is a great idea, but service is terrible

Amber has been incredibly informative, with an intuitive app and responsive customer service. I’m only a new member, but I’m very pleased so far.

Amber do it differently...and better. Everything is transparent and they are there to help you out. They pass on every saving possible as well. If you have a battery for your house and want to access wholesale electricity prices - both to buy and sell, Amber is the way to go.