AMECO Solar & Roofing Avis 5

We had an outstanding experience with Ameco Solar & Roofing from start to finish. Before installing solar panels, we decided to replace our aging asphalt shingle roof, and the Ameco team made the entire process incredibly easy and stress-free.
They handled everything, including helping us obtain approval from our HOA architectural committee and coordinating all the necessary city permits. Their communication was excellent throughout the project, and they kept us informed every step of the way.
The installation crews were professional, courteous, and hardworking. One thing that really stood out was how clean they kept the job site. At the end of each day, they thoroughly cleaned up, which was greatly appreciated.
What impressed us most was how smoothly everything was managed. I was able to sit back and let the Ameco team take care of the details, knowing the project was in capable hands.

I want to start by saying our installation was bumpy, which is why I think they deserve the 5 stars. 

Why i went with AMECO: 
I wanted someone with moderate prices that I could trust, someone that won't leave me hanging if something went wrong. I read enough horror stories online about 8 month projects or installers going bankrupt that I needed to make sure my installer will be in business when something goes wrong. Ameco seems to have a good reputation and has been around for 44 years. Plus, our sales agent Rudy was the most responsive and frank of the 6-7 i talked to. Some sales teams tried to strongarm us into a more expensive package with fear mongering or claims of knowing more about the industry. Other companies' (including one i was seriously considering) sales seemed to be sweeping details about the contract under the rug, which gave me a bad vibe. AMECO was not the cheapest, but below average. There were two things that shocked me though, but didn't end up impacting my installation: 1) AMECO is owned by NRG (one of the other companies we were considering, which DID have the lowest price but also some negative reviews) 2) AMECO doesn't actually use its own in house crew as suggested by sales in north bay, but uses contractors. I was a bit pissed about this when I found out since I was specifically looking for installers with in house teams, but the guys they brought in were consistent each time and did a decent job and communicated pretty well with headquarters so I gave them a pass.

The installation process:
We were assigned a project manager called Ivan. I have to say Ivan was stellar. Prompt in his communications, knew all the details, was on top of my questions before I even asked them, proactively provided updates, chased down issues for me on a moment's notice. He always picked up when I called, always texted back promptly. Every step of the process I felt informed, in control, and understood all the current issues we needed to chase down. Even though the installers weren't in house, he kept a tight leash. The installation itself was blazing fast. I had budgeted 3 months for the signing to installation at least, but they finished it in roughly two including permitting, engineering - maybe because it's not peak season? It was so fast I wasn't even mentally prepared when we cut over to solar power. The installers that came were knowledgeable, good workmanship, showed up a few hours before the inspection and physically walked through every component to ensure it was done right. Passed inspections the first time. I had no complaints.

The followup issue:
Our system shut down a week after it installed. Our power provider gave us permission to export energy, i turned on the feature in the device and it died. I was freaking out since I wasn't sure who to call or whether Ameco would still care since they'd technically finished the installation. Called Ivan who scheduled to have a tech come out in a couple hours (though it was later rescheduled to the next day). Turned out my system was faulty and had to be replaced by Tesla. Again Ivan communicated expectations clearly to me about how long it'll take for the part to arrive, when the team would come out to install it. Turned out his plan was pretty accurate (off by 1 day since the part didn't arrive on time) and I had a functional system 4 hours after Tesla delivered the replacement part. There was also a billing question I had (because I didn't read the invoice), which they responded pretty promptly and cleared my confusion in 4 hours.

Overall, the service I received was great. Every step I knew exactly when the next milestone was, how it was going to be done and what I needed to do. I was never left hanging and I felt Ameco had done its best to ensure my system was installed the right way. Time will tell how the workmanship holds up, but so far so good. Aside from the original dissatisfaction about not having in house teams, there was nothing to complain about. I think if you get a project manager like Ivan on your installation, you'll be in good hands.

Ivan from Ameco was the person overseeing the project. He was very helpful on every aspect of the project. He was prompt in answering all of my questions and concerns. He was able to get my solars panels faster than I expected. He was easy to communicate with via phone call, text, and email. The rest of the staff at Ameco was so kind and helpful. The price of the panels were beyond reasonable. I interviewed 4 other companies and in the end they have the best reassurance. I recommend them to anyone who wants solar. I recommended my cousin to Ameco as well

We had an excellent experience with this solar installation company from start to finish. The entire team was professional, knowledgeable, and incredibly responsive throughout the process. They took the time to explain every step clearly, answered all of our questions patiently, and designed a system that perfectly matched our energy needs and budget.

The installation itself was smooth, efficient, and completed on schedule. The crew arrived on time, worked carefully, and left everything clean and organized afterward. What really stood out was their attention to detail and commitment to customer satisfaction. They handled permits, inspections, and utility coordination seamlessly, making the whole process stress-free for us.
If you’re looking for a trustworthy, reliable, and highly skilled solar company, I would absolutely recommend them without hesitation. Their quality of work, honesty, and customer service exceeded our expectations.

Choosing AMECO was one of the best decisions we made for our home. They were honest, helpful, and never made us feel pressured. They took the time to explain our options, worked within our schedule, and delivered exactly what they promised. It’s rare to find a company that cares this much about customer service. Very happy with the experience.