America First Credit Union Avis 

I just left the Hillfield Road Branch. I took a check from an investment account. It was not for a large amount.
After I got to the window it took at least 15 minutes for the teller to complete the transaction. she kept typing something on the computer the whole time. She said that it was over her limit and that she had to have it approved.
After waiting for another 5 minutes I ask her what was taking so long. She said that the approval had to come from Headquarters. What are Branch Managers for?
All this while there were 7 or 8 people in line.

I only use my AFCU account for a side business. As soon as money hits that account, I usually transfer it to my personal bank account. One day I tried to make a credit card payment using this account. I accidentaly fat fingered an extra 0 and hit submit. I instantly caught it and called AFCU to stop the payment. They said they couldn't but that it wouldn't go through because I didn't have that amount in my account. Two days later the charge went through, along with one other bill I paid (since they said the other one wouldn't go through) and I was hit with $50 in overdraft fees. When I called again to explain my situation, I was told there was nothing they could do. I ended up paying the extra $50 and I swear I will never work with them again.

Worst credit union I've ever delt with. They use a 3rd party insurance company that is impossible to get in touch with.

TUMBLING FAST...GOING DOWN HILL.....HORRIBLE!!!! GET READY TO CAMP OUT WITH A TENT AND SOME SLEEPING BAGS IF YOU ARE TRYING TO GET THRU TO CUSTOMER SERVICE, WHEN YOU DO, THEY ACTUALLY HAVE ABSOLUTELY NO CLUE WHAT IS GOING ON. 1ST THEY POST A PAYMENT TO A WRONG ACCT, THEN CALLING ME TWO MONTHS LATER ASKING IF I AM GOING TO MAKE A PAYMENT. HUH? SECOND, THEY GO INTO YOUR CREDIT REPORT AND TOTALLY SCREW YOU WITH DEROGATORY INFO THAT SENDS YOU CREDIT SCORE INTO THE TOLIET, THAT IS INCORRECT INFO, SO YOU GET TO SIT ON THE PHONE FOR A 1/2 DAY FOR A COUPLE OF WEEKS TRYING TO GET IT FIXED....NOPE!...ITS LIKE AFCU JUST HIRED A BUNCH OF KIDS OUT OF HIGH SCHOOL, LOW PAYING (WHY THEY HAVE NO CUSTOMER SERVICE REPS THAT PICKS UP THE PHONE EVEN THE EMPLOYEE'S STATES IT TRUE) SO THEY ARE SAVING LOTS OF MONEY SO THE CEO CAN LINE HIS POCKETS WITH MORE OF THAT GREEN DOLLA.......! STEER CLEAR! ALSO, THE EMPLOYEE'S WHO I USED TO DEAL WITH WHO ACTUALLY HAD A CLUE OF WHAT WAS GOING ON ALL......QUIT...:) ..SO THERE YOU GO.....NO CRYSTAL BALL NEEDED THERE! RUN!!!

I has been a Member of the Credit Union for almost 30 years,The Customer service is Great, the services are wonderful,No fees , good interest rates
Overall, a good experience. I made the switch from Wells Fargo I'm very happy I did!
couldn't have chosen a better bank. straight up with everything no hidden crap like all these other banks.
Only $1 to open a saving better then other CU's they ask more,I like chat feature in the site i do everything through chat & messages i have several certificate accounts, i like bump certificate accounts i use zelle
they gave me a free life insurance just because i become a member.
it is the best CU. I need to give them 10 stars if i could.keep up the good job

Absolutely terrible institution with terrible customer service-if I could give negative stars I would. I live in Southern California and after putting me through an exhausting verification process on the phone and successfully validating myself they tell me that since I live in California and since there isn't a physical branch here they wont be able to approve my membership. This is beyond ridiculous. If you don't want people who live in California state that on your website up front so people don't have to waste their time. The reps had an attitude problem and their tone was disrespectful on top of that. I don't know why anyone would want to join this terrible credit union. I would advise everyone to STAY FAR AWAY FROM AMERICA FIRST CU!!!

I have had multiple auto loans throughout my life and my last with with America First Credit Union. Tis has been THE WORST experience. My loan was paid off 2 months ago and they are still taking funds from my account. Each time it happened I spoke with one of their phone reps and they assured me it was fixed, only for it to happen again 30 days later. I even went into one of the only branches they have in AZ and closed my accounts in person. Should be good, right? Nope! I just received an email that there is another pending withdrawal. My bank is working to stop it, but AMERICA FIRST CREDIT UNION has done nothing to help. AMERICA FIRST CREDIT UNION IS THE WORST BANK/CREDIT UNION I have ever had the displeasure of dealing with. If they come up as an option for a lender for you, do yourself a favor and run. I'd rather deal with a loan shark than this mess. AFCU is the worst.

My Wife has been a Member of the Credit Union for almost 40 years and I have been a member for about 7 years. The Customer service is Great, the services are wonderful but there is a reason for the three stars. The Bank does not look at me as a person just a credit number. The lending has gotten sparse and the qualifications for loans has gone way up. They have treated us decently through the years but getting a loan is very difficult. Seems they only want to lend to people with 700 plus credit scores. We need this loan to get the Truck we need and the tools to get our business going.

We have banked with AFFCU for over 20 years now. It's not what it used to be! Although this credit union is the best in the area it still has its shortcomings. New fees have been implemented and our money is not as available as it used to be. We have a cap of $500 cash that can be taken out monthly. If you have medication or other items that need to be paid for with cash this is a HORRIBLE problem!! The credit union's assets are recorded as $14,411,237,777 while its Liabilities are $13,167,464,788 (per their website). Total member equity is $1,243,772,989. So they are showing their liability to their customers but only have a fraction of that available at any given time. I would suggest reading up on what happened to our banking system during the Pan.. and what happened to the FDIC insurance. It used to be that a banking facility needed to have 10% cash reserves for its customers and could invest the other 90%. Apparently, that has changed and financial institutions can use up to 100% of your money to make investments. I don't know if AFFCU is doing this or not, but I do know OUR money has not been available all the times we've needed it to be and things are getting worse.

The name of this company should be America's LAST credit union. We have a vehicle financed with this company (not by our choice), when my husband called to inquire about making extra payments or payments more than what is due he was told anything extra paid is directed towards principal (mind you every time we have called it's been over a 20-30min wait time). Well, what they said and what they are doing is two different things, what they are doing is taking all the extra money we have been paying and applying it to the interest, not the principal. When he called today, after another 20+min wait time, he was told because he pays more than what is due and sends in extra payments it's automatically applied to interest. When he attempted to explain that is not what he was told by a different representative, the one representative on the phone, rudely interrupted him from speaking and asked him, "Is there anything else I can do for?" What a crock...we are now going to be re-financing our loan with a different company who does things right and applies any additional money paid towards a loan to principal, not interest, a company that doesn't steal our money.

Used their service for quite a while, but can never get approved for anything. Fixed my credit and everything I work hard and have been employed for over 15 years.

was a GREAT credit union - now it is a too big machine only call them during business hours and wait one to two hours for help and make sure crooks only work 9 to 5 or else you are in for trouble

I say this we have been banking with this company for over 5 years with no complaints at all !
Checking , saving , CD ......
i also closed my HSA to rollover with America First , No fees , good interest ( comparing to other companies )

Thank you

This has been the most unbelievably awful experience ever for a business account. I trusted good reviews and went with an account here and OMG what a nightmare. Every representative I speak with gives me inaccurate information about key issues and features. They will not tell you that you can't transfer money out from a business account (what?), link external accounts (what?), wire funds out without going into the branch - they will tell you you can mail a form, but in fact that's not true). There's no Zelle either. You will wait forever for a PIN that must be mailed. In fact, EVERYTHING must be snail-mailed or obtained in person inside a branch. You can't make an appointment, either, because you cannot reach an individual branch since there's no phone or email to do so other than a 1-800 number no one answers. If you DO get a response to a call or email question, it is either irrelevant to what you asked or totally incorrect information. Basically, they've been sitting on a huge amount of funds wired in by my clients that I cannot get out. Nice trick! The online business platform is a relic as well. Totally useless. The only thing I will say positive about this place is that the reps are nice on the phone, just too bad they have no training. I can't close this account fast enough.

They have been amazing with me so far I have no complaints they’ve walked me through everything I have that understood and they’re very patient which is amazing because I am not that type so good for them

couldn't have chosen a better bank. straight up with everything no hidden crap like all these other banks.

The mobile app is excellent and I appreciate the fingerprint access feature. Overall, a good experience. I made the switch from Wells Fargo for checking, savings and credit card and I'm very happy I did! I'm now working on refinancing my mortgage with them as well.