Misinformation
This company does not tell you everything, especially when it relates to your concerns. I was looking for an estimate as I was thinking of buying a house and moving but nothing was set. I told them it would be at least 3-4 days before I would know anything. Not once, was I told that if they were not notified in 48 hours, the sizeable (1/3) deposit was nonrefundable. Don't sign anything or do business with them. The man who made the final quote said he was a co-owner, but when I mentioned his name, the company says they've never heard of him. Beware!
Réponse de Americas Choice Moving Group
Thank you for taking the time to share your concerns. At America's Choice Moving Group, we take customer feedback seriously and believe it is important to address any concerns with transparency, accuracy, and factual information.
First and foremost, we would like to clarify that our 48-hour cancellation policy is not hidden, withheld, or undisclosed. This policy is explicitly outlined in Section 8 of our moving agreement, which customers are provided with and required to review and electronically sign before confirming their reservation, we then confirm all of this one more time during our verification process which will be reviewed by management to ensure our strict company policies where adhered to from the start of you inventory all the way through the verification process. Additionally, our cancellation policy is publicly available on our company's website, where anyone can review it prior to making a commitment.
We understand that moving plans can change, particularly when a relocation depends on the purchase of a new home. However, it is important to distinguish between a company's failure to disclose information and a customer's misunderstanding of contractual terms that were provided in writing and acknowledged through their signature and verification.
Regarding your statement about an individual identifying himself as a co-owner of our company, we take that allegation seriously. We would welcome the opportunity to investigate this claim and determine exactly who you spoke with and what representations may have been made.
At this time, we respectfully ask that you provide the full name associated with your reservation, along with your job number which can be found on your binding estimate, along with the above mentioned cancellation policy. This will allow our management team to locate your file, review your signed contract, examine the circumstances surrounding your reservation, and address your specific concerns based on documented facts rather than assumptions.
We firmly believe that consumers deserve accurate information when making decisions about a moving company. We also believe that businesses deserve the opportunity to respond to concerns with the complete facts surrounding an individual transaction.
America's Choice Moving Group remains committed to transparency, accountability, and providing our customers with clear contractual terms. We welcome the opportunity to review your situation personally and provide a detailed response once we are able to identify your reservation.
Sincerely,
Management Team
America's Choice Moving Group
(888) 864-5721