Ampere Avis 

I wish I would have read the reviews. I ordered my product on December 4th for a Christmas present. On the 11th they said that they were having shipping delays and would send it out as soon as possible. I checked back in with them on December 15 and they said that they would move my shipping to priority when it comes to be picked up from the warehouse. I finally message back the last two days got nothing and today they told me that they were working around the clock to see what the shipping delay is about so at this point I know it’s probably not gonna come in time for someone to open it up for Christmas. Very disappointed and will definitely not use this company again.

I did receive an email. My items were never at a warehouse waiting to be picked up because they can’t send some of the items. I bought 3 different things. They said they would ship out today but I never received tracking and still showing in all updates that it hasn’t shipped.

I ordered from them 3 months ago and they still have not sent it. I've sent them more than 20 emails and they just keep giving me excuses like their inventory is low etc., though they keep on sending me advertisement that I needed to order from them. I tried to cancel in November and they had just sent me an email this December that it was already being shipped. They used the worst courier which is 4PX so I doubt I'd ever get my order from them. This is the worst experience I've ever had shopping online.

Order #39496

My previous review was due to frustrations that my order took so long. But ampere did good by sending me a free pair of sunglasses that they already have in the Philippines while my order was still in transit. The only thing is that they also promised me a 40% rebate which I never received but their customer service people that was based in the Philippines took care of my dilemma of not having my order before christmas. Thanks Ampere for listening to your customers.

I ordered on 27 of November 2023 and until now it’s not fulfilled. They don’t answer email nether their chat box. I even tried twitter (X). Still nothing. Worse experience I had on online shop. Order number 41930.

Edit:

Yes you’re right when I emailed on working hours again you respond to me in 24 hours. But when I sent email on respond of your automated I wasn’t answered until I made a new email the next day. So this edit is for people who need help. Email them on their working hours only. I panicked as nobody answered me in the chat. Also there was no cancel order in my profile. So I thought it was a scam. My apologies, they respond fast enough in their working hours. Which is during weekdays from 9PM EDT - 6PM EDT. I’ll give 4 stars just because of the rollercoaster of emotions.

Aged 80 I was having difficulty riding my cycle as hills and wind were making life difficult. Walked into Eastgate Cycles , Gloucester and Graham suggested an Ampere DeLuxe 700 bike. Collected today in a rainstorm so was given a cup of coffee to wait it out. The instuctions were clearly given and explained fully. I set off home with some nervousness but I needlessly worried as the bike whizzed me back home via a hill I struggle on without me barely having to pedal. New days yet but so far would recommend Eastgate Cycles and this bike.

Customer service staff super helpful and understanding of issues I had with one of their products.

Without hesitation they sent me a new product after very few steps of verifying that my defective product was under warranty. Super recommended company for the products and after sales service offered to the customer.

Pomoc s aplikací pro brýle Soumrak.

Customer support is excellent! What ever I asked or needed, they have replied at same day.

I wanted to express my heartfelt gratitude for the outstanding effort and support provided by the team. Their prompt response and assistance in resolving my concerns with the product were truly commendable.

I highly appreciate their dedication and commitment to ensuring customer satisfaction. Their exceptional service has left a positive impact on my overall experience with the product.

I am extremely satisfied with the Dusk Sunglass product, and I couldn't be happier with my purchase. It deserves a well-deserved 5-star rating for its outstanding design, exceptional comfort, and superior UV protection. Highly recommended!

I acknowledge and recognize their excellent work. Once again, thank you for your support and assistance. My gratitude goes to the entire team for their exceptional efforts.

I really appreciated how fast responses were. The dusk lite are awesome

I finaly got my order a few weeks ago, it has nice packaging and the sunglasses are doing what they advertise, I have not tried them too much since there was barely any sun where I live .

The missing star is due to the delay in getting my order

After customer service responded they are going to give me a 75$ refund and let me keep the order so everything is all cleared up.

I wanted to express my heartfelt thanks and appreciation to the entire Ampere team for your exceptional generosity in shipping a replacement pair of Dusk to me at no additional cost. This thoughtful gesture truly showcases your dedication to customer satisfaction.
Once again, I am truly grateful for your outstanding support and generosity. Ampere's commitment to its customers is truly commendable, and I look forward to continuing to support and recommend your company in the future.

Nice glasses works nicely. Great Customer support.
Audio and tintchanging works realky good.

My Shopping experience was so pleasant and enjoyable that I kept selecting more Ampere products. Representatives were extremely helpful, polite, and knowledgeable about the products.

And to make it even better, when you register your products you get a coupon code with a significant discount to buy more Ampere products. It all started with Dusk sunglasses, and now my family has Ampere wireless chargers, power banks, and tech bags, all of which are great quality. Come for quality tech products, and stay for amazing customer service.

Ampere Tech is definitely ahead of its time and I have a feeling these guys are going to be one of the top names. I have not received their epic Dusk sunglasses I ordered so far but the experience with their customer service team was outstanding. Despite the heavy inflow of orders they were able to assist me with every query I had promptly and proved Ampere really cares about their customers!

The ability to listen and exceed customer’s need

All queries made were replied promptly with resolution and care.
Was very supportive in understanding the concerns raised and all were dealt in a very professional manner.

I order (and pay) smart glasses from Ampere 07/16/22
Today (10/18/22) I still do not have my glasses
Update -04/26/23 - I still have not a glasses, no money back, just 134 mktg emails
This company not work, just eat your money
I got just 41 marketing emails for another ampere products and lot of stories like
- sorry we are delay,
- your glasses are on way,
- please pick up your glasses on your local post (I try it 3 time and nobody know about parcel from Ampere to me - not existing No of parcel),
- last call - we receive your glasses back and in next days will be your order canceled,…..

If I order RB stories, I pay for and got it in 3 days
If I order BOSE glasses I pay for and I have it in 5 days
If I order Ampere glasses I pay for nad after in 99 days I have just a marketing emails
Strongly do note recomand any shoping from Ampere

Do not order anything, it's a scam.

Very bad customer service i have 3 weeks try cancel my orden and this small company don’t do anything please please do not buy anything from this small company