What a great store! Not only was the product quality, packaged well and dispatched promptly but got a personal message from Ross (owner) to thank me for the custom. What a great customer service touc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Two parts to this review… Products; fantastic top quality cleaning products, which truly make car cleaning simple and easy. Staff; Ross is a top guy, who will happily answer any questions/give... Voir plus
L'entreprise a répondu
Great, well thought out products at a sensible price. Perfect for maintaining finish after polishing/waxing or, in my case,after ceramic coating. An issue with courier so Ross, the owner, personally... Voir plus
L'entreprise a répondu
Brilliant customer service. Ross took the time to explain best practice for applying the pre-clean products and provided advice on how to use the interior foaming spray. The products themselves a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A-Kem is a prominent and reputable brand renowned for delivering top-tier automotive detailing and maintenance products, all while ensuring affordability for its valued customers. With an unwavering commitment to excellence, A-Kem has carved a niche in the automotive industry as a trusted source for premium quality solutions. At the core of A-Kem's mission is a dedication to elevating the car care experience. Their product lineup boasts a comprehensive range that caters to both professional detailers and car enthusiasts alike. From cutting-edge quick detailing products to advanced coatings, A-Kem offers a wide selection of products that empower users to achieve that coveted showroom shine. What sets A-Kem apart is their unwavering commitment to quality. Each product undergoes rigorous testing and development to ensure it meets the highest industry standards. This dedication to excellence guarantees that customers receive not just products, but solutions that exceed expectations. Furthermore, A-Kem understands the importance of affordability in today's market. They've managed to strike the perfect balance between quality and cost-effectiveness, making premium car care accessible to a broader audience. In summary, A-Kem stands as a beacon of excellence in the world of automotive detailing, providing premium products that empower car enthusiasts and professionals alike to maintain and enhance the beauty of their vehicles without breaking the bank.
Coordonnées de contact
Unit 7 Down Business Centre, 46 Belfast road, BT30 9UP, Downpatrick, Royaume-Uni
- 07808654301
- ross@a-kem.com
- anachemautomotive.com
4,8
Excellent
428 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent products
Excellent customer service. Rapid delivery. Products are second to none, extremely effective at removing dirt and grime and leaving the car looking glossy
20 février 2026
Ace company and products with great service
Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into product as opposed to fancy packaging. I use Citraclean as a TFR as it is safe to use on ceramic coated vehicles, but still loosens off grime. (love the measuring system in the bottle) I put the Ultrafoam over the top of that and that gets rid of most of the dirt without having to touch the vehicle. Just bought the wheel cleaner and that is a revelation. Ace company and products with great service
13 février 2026
First class products and service!!
I received my order from Ross on Monday, very happy with the products but even more so with the service!! Excellent service, Ross took the time to explain and advise in the use of each product! My car and motorbike are shining! Will definitely be a return customer.
25 février 2026
Great service
Great service, prompt to reply to enquiry, packing and delivery excellent
8 février 2026
Cheaper and better than Halfords.
Excellent products as always they go a long way too the best value for money out there and I get colleague discount in Halfords 🤣
6 février 2026
First class
Top quality products for a fair price, products work exactly as they should and are perfect for keeping paintwork looking exactly how it should, couldn’t recommend more!
22 janvier 2026
Great products and super service
Great products and super service, been a repeat customer for a few years
29 décembre 2025
Réponse de A-Kem Automotive
Thanks very much for the review. I really appreciate your continued custom over the years and I’m pleased the service has been consistently up to standard.
Where is it? 7 days later and not dispatched
Can’t review the product as I haven’t received anything. It’s been 7 days and so far the shipping label has been created but the tracking from Royal Mail is saying that the parcel still hasn’t been handed to them
10 janvier 2026
Réponse de A-Kem Automotive
Hi Jonathan,
I appreciate the frustration when a delivery doesn’t move as expected. In this case, the Royal Mail tracking showed that a label had been created but the parcel was not progressing through their network.
Unfortunately, I was not made aware of any issue until you contacted me after 7 days. As soon as you did, I investigated immediately, confirmed the parcel had been lost or undelivered by Royal Mail, and sent a replacement out straight away at no cost to yourself.
Had I been contacted earlier, I could have resolved this sooner. I’m always happy to help and do so quickly when issues are brought to my attention.
Given that the matter was addressed promptly once known, I do feel a 2-star review is a little harsh, but I hope the replacement arrives without further issue and that the product itself meets expectations.
Ross
A-Kem Automotive
Royal Mail said the package was damaged…
Royal Mail said the package was damaged in transit and returned to the sender. Still waiting on a reply from A-kem.
5 janvier 2026
Réponse de A-Kem Automotive
Hi William,
I’m sorry for the delay and confusion caused by Royal Mail in this instance. I was advised by you that the parcel was damaged in transit and to be returned before delivery, which has not happened.
Despite having no response from Royal Mail at the time, I still sent a replacement out free of charge to ensure you were not left without your order. That is the standard I operate to, even when the issue lies with the courier rather than the business.
As a small independent company, I rely heavily on customer feedback, and a 1-star review for a Royal Mail handling issue does not accurately reflect the service provided by A-Kem. I always take responsibility for resolving problems, but I cannot prevent damage caused once a parcel leaves my premises.
I hope the replacement arrives safely and that you’re happy with the product itself.
Ross
A-Kem Automotive
Réponse de A-Kem Automotive
Thanks very much for the feedback. Delighted to hear the delivery was quick and that you’re happy with the product.
Quick delivery
Quick delivery , great products and a great price . Highly recommend !
15 décembre 2025
Réponse de A-Kem Automotive
Thanks very much for the review. I’m really pleased you were happy with the delivery, the products, and the value. Much appreciated.
Réponse de A-Kem Automotive
Thanks for taking the time to leave feedback. Delighted to hear you were happy with the service and fast delivery.
A very professional company with customer focus
A very professional company with a customer focus basis. When my order was damaged on delivery, Ross resolved the issue in a very calm and assuring manner.
Thanks for your service
10 décembre 2025
Réponse de A-Kem Automotive
Thank you for taking the time to leave such a thoughtful review. I’m pleased I was able to resolve the issue quickly for you and that you were happy with how it was handled. Your support is genuinely appreciated.
Réponse de A-Kem Automotive
Thanks very much for the review. I’m really pleased to hear you’re consistently happy with both the products and the results.
Fantastic home grown firm that sells…
Fantastic home grown firm that sells fantastic quality products, fast delivery and smell amazing.
17 décembre 2025
Réponse de A-Kem Automotive
Thanks very much for the kind words Anthony. I really appreciate the support and I’m glad you’re happy with the product quality, delivery, and fragrances!
Ross always goes that extra mile
Ross always goes that extra mile to ensure customers are happy and it's much appreciated.
Products are top notch and have been using them for years with no complaints.
I will be continuing to buy my car cleaning products from A-Kem.
22 décembre 2025
Réponse de A-Kem Automotive
Thank you very much for the continued support and for taking the time to leave such a thoughtful review. It genuinely means a lot to have customers who have trusted the products for years, and I really appreciate your loyalty.
Great products and brilliant service
Great products and brilliant service.
Always nice to get a little Haribo treat with your order too.
17 novembre 2025
Réponse de A-Kem Automotive
Thanks very much for the review. I’m really pleased you’re happy with the products and service, and I can confirm the Haribo made it into the parcel before I had a chance to scoff it.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.