I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... Voir plus
L'entreprise a répondu
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... Voir plus
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Coordonnées de contact
2,7
Bas
494 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing quality
Amazing quality, have done multiple orders and always arrive on time, the customer service is brilliant and are always very helpful, 5 stars definitely
9 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Beth,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have a wonderful day!
Kindest regards,
Angelle collection
Received the slumber pjs for as a…
Received the slumber pjs for as a Christmas Gift, however after wearing and washing once following the washing instructions, the pants have become bobbled and the seam has become undone. Emailed the customer service team to which I received a lovely reply from Olivia, however then received a further reply from another cs team member at “angel collections”? Still awaiting confirmation of my partial refund after I declined paying to return the faulty pants. For the price I would expect better quality and a more prompt reply from the customer service team.
9 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Alex,
I hope you are well.
I am so sorry to hear that your PJ's have become bobbled after 1 wash, This is not up to our usual standards.
Please can you confirm if you have now received your refund ?
If not, please can you confirm the order reference for this item ?
I can then look further into this for yourself.
I can confirm that we would be more than happy to reimburse the return postage cost, Please can you confirm if you have access to a printer ? if so we can email across a Pre-Paid returns label, if not you can always email a picture of the returns postage cost and we would be happy to refund this.
I hope this helps and that you have an amazing day!
Kindest regards,
Angelle collection.
Not worth the time or money.
9 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hello,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have a wonderful day!
Kindest regards,
Angelle collection
90% of the negative reviews are because…
90% of the negative reviews are because of something that happened 10/11 years ago and have nothing to do with the brand!!! The clothes are very high quality, always delivered on time and the customer service is great, I can not fault the company or the clothes, 5* from me
8 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Chai,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have an amazing day!
Kindest regards,
Angelle collection
Review on clothes
Love the clothes, originally gifted clothing from my girlfriend but have since purchased myself, they’re very comfortable and fashionable meaning you can go out looking stylish whilst in comfort
8 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Callum,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have a lovely day!
Kindest regards,
Angelle collection
The best quality
Multiple orders always on time, exactly how described online and perfect fit, quality is 10/10
8 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hello,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
Have a wonderful day!
Kindest regards,
Angelle collection
Company run by racists
Company run by racists. I don't support this behaviour. Disgusting.
8 janvier 2022
Avis spontané
cannot support this any longer how can…
cannot support this any longer how can i take my half polish son to school wearing your garments ? He will face these difficulties in life i understand that but would you be happy to sell to those Polish you hate so much ? does not seem that you check ethnicity prior to dispatch do you ?
such a shame i think you made a mistake yes but there are consequences i think you will have to deal with this best wishes for the future.
8 janvier 2022
Avis spontané
Not an ethically sound company
Not an ethically sound company. Dissatisfied completely.
7 janvier 2022
Avis spontané
This is solely based on the experience…
This is solely based on the experience using Angelle Collection as a company, my parcel was delivered promptly, maybe not as quick but that's because of Christmas/new year. Quality really good and the fit is perfect. Regardless of what's happened recently I can't fault the business / quality of clothing
7 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Katie,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have an amazing day!
Kindest regards,
Angelle collection
Worse than WoollyFluff.com and they were appalling! Definitely do not recommend!
I bought clothes for my fiancée before Christmas which are still yet to arrive. No customer support has responded to my emails and there doesn’t seem to be a telephone to call to try and get this resolved.
The customer service I received from WoollyFluff.com was much better.. they actually replied regardless of how useless they were!
Also, the lovely owner of Angelle Collection, Ms Elle Darby, apparently hates me and thinks I’m ‘stinky’. I shower everyday!
7 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Kavin,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the order which was not received?
I can then ensure that a refund is issued for the missing order if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Vile brand and vile OWNERS
Vile brand and vile OWNERS. Very unsatisfied. Disgusting
7 janvier 2022
Avis spontané
Wow I am appalled to find out I’ve…
Wow I am appalled to find out I’ve ordered from a brand that is racist, homophobic, fat phobic and ableist! (Just Google ‘Elle Darby tweets’) I want a refund for my items!!! Do not use this brand not only are the owners all of the things above, the quality is crap!
7 janvier 2022
Avis spontané
Honest opinion
Unfortunately can no longer support this brand due to the fact of the tweets and comments that have surfaced and the insincere apology from the founder of the brand.
Will be asking for a refund for my items bought in the Boxing Day sale. As cannot wear and advertise clothing by a brand that has racist, homophobic views. Completely unacceptable. You have lost a customer. And a follower. I know a lot of your customers and followers feel this way.
7 janvier 2022
MOULDY ITEMS RECEIVED!!!!!!!!!
MOULDY ITEMS RECEIVED!!!!!!!!!
Order placed on 26th December, was so excited for my items to arrive. Pulled out the canvas bag which was covered in mould and dirt. Missing items aswell!
Furious and disgusted by this brand.
7 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Liberty,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the items which were not received or arrived faulty?
I can then ensure that a refund is issued for the missing and faulty items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Quality issues
Quality of products isn't great and mirroring what others have said below customer service are not helpful getting issues resolved. Wouldn't purchase from here again.
7 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Sonni,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope this helps and that you have a wonderful day!
Kindest regards,
Angelle collection
Bought my jumpsuit that cost me £60!!
Bought my jumpsuit that cost me £60!!! Had a massive thread up the back end so it was unwearable. Emailed customer service for them to tell me it can’t be returned or replaced as it’s been worn. I tried it on and that’s how I discovered the thread! £60 down the drain.
7 janvier 2022
Avis spontané
Réponse de Angelle Collection
Hi Shannon,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
We spend so long designing our items to be the best possible quality they can be and we are so disappointed to hear this.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item you are referring to?
If easier you are more than welcome to email these details across to hello@angellecollection.com
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
The Racist Elle Darby
Elle Darby = Angelle Collection
A. Homophobic
B. Racist
C. Fatphobic
D. Inconsiderate
E. All of the above ✅
6 janvier 2022
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.