Shame on you as a company , charging rescue charities money to move a chip over to a dual registration company ! Surely either sort it out and waive the fee or offer charities dual registration .. cha... Voir plus
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Lisez les avis des autres
What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Per... Voir plus
My dogs microchip was fitted by the breeder before we got him and the change of address and setting up my own details on his profile were both so easy! Would highly recommend! Me and my little boy Wil... Voir plus
Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the good... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At AnimalData, we are a DEFRA-approved Animal Microchipping Database that is dedicated to providing exceptional service to our clients. Our ISO-certified microchips are available to vets and implanters across the UK and are designed to help reunite pets with their owners if they are ever lost or stolen.
Coordonnées de contact
104 Hereford Way Middleton, M24 2NL, Manchester, Royaume-Uni
- 08000239384
- info@animaldata.org.uk
- animaldata.org.uk
4,3
Excellent
141 avis
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DISGUSTING SERVICE - DO NOT USE
"Paul" was rude and abusive on the phone to me. No help at all and I have written to the 4 Directors about the terrible service & abuse. I have had to block their number because "Paul" was harrasing me
10 juillet 2023
Avis spontané
Réponse de Animal Data
HI Barrie,
We have already investigated this issue and have sent you an email after the abusive messages sent to our Customer Service team via the contact us page. As stated, we did not find any wrong doing by Paul nor was he abusive and rude to you. Quite the contrary.
You called up as you wanted to register a Dog that is currently registered with another customer who did not at the time contact us, or speak with us to give you permission to take over the ownership of the microchip which is required before any changes are made.
You were informed that the current owner would need to contact us and authorise the change of ownership before any changes could be made. You were not happy with this response and started shouting and being abusive towards staff, claiming that the previous owner had already spoken to someone and we are “deliberately making things difficult”
You were informed should you continue to shout and scream then the call would be disconnected. You continued so the call was disconnected as per our policy. Paul attempted to call you back to resolve the situation but your abuse continued.
You then called us back shortly after only to hang up the call and as per policy we are obliged to call you back. We did, and you proceeded once again to be verbally abusive so the call was disconnected for the final time.
At the time of the call no authorization had been provided for a change of ownership and this is what was being communicated to you.
We take our customers' security very seriously and just as we would not remove your details from a Microchip without your consent, we also wouldn't be able to do this to another customer. We always ask the current registered owners to confirm any changes on the account.
Your allegations are malicious and are not based on reality and from our investigation we have found no wrong doing by Paul but did find you to be extremely rude, aggressive and abrupt and we are therefore unwilling to provide any services to you moving forward.
We are more than happy for you to transfer the Microchip to another database of your choosing and we will provide permission to any other database to obtain your business and allow you to register with them.
Please ask them to contact us to arrange the transfer of the microchip.
Thank you
Customer Service Team
microchipping course
We had our microchipping course today and was blown away by the how much the team went above and beyond. We drove 4 hours to be there and it was worth the experience. All of the team was friendly, knowledgable and answered all of our queries. All of the equipment and resources are excellent quality, you can really see the effort and care this company takes. We are so glad we chose this company above all the others. Thank you to all the team for a great day.
10 juillet 2023
Avis spontané
updating details…
Found whole experience updating details straight forward
Pages easy to navigate
Instructions clear
Thank you
John L
29 juin 2023
Paul was soo kind and helpful person…
Paul was soo kind and helpful person when I got my pup, she wasn’t in a good way at all he sent over all suggestions like what’s good for her coat-food - discount off pet insurance all out of the goodness of his heart! So lovely 💚
7 avril 2023
Avis spontané
lovey lady amazing customer service
lovey lady amazing customer service
100 percent would Promote her
1 juin 2023
Easy to use and understand
29 mai 2023
Easy registration process….
A straight forward process and easy to register our little pup! Would recommend to others.
1 mai 2023
Register easy and fast
4 mai 2023
Very simple to join
31 mars 2023
Fast and easy to transfer chip into our…
Fast and easy to transfer chip into our name from the breeders
30 mars 2023
Quick and easy to set up.
27 mars 2023
Great company,really easy to use and…
Great company,really easy to use and set up my new puppy’s details on his microchip. Great correspondence afterwards too. Would definitely recommend to others.
31 mars 2023
Avis spontané
Great site
Great site, easy to use, happy to have my puppy's details registered just incase he ever goes missing. Would definitely recommend.
14 mars 2023
Avis spontané
Care and Wellbeing.
What can I say to have people and they're pets feel comfortable and welcome, the Vets and Staff are animal lovers and are all about the care and wellbeing to the owners pets and the owner as well. Perfect to be on board with the pups of mine I feel they'll be in great hands if anything comes about to harm them, god forbid.
29 mars 2023
Avis spontané
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