Animalia Pet Insurance  Avis 

I contacted two separate agents when my cat began sneezing, intending to ensure coverage. Animalia informed me of a 5-day waiting period, assuring coverage for pre-existing conditions. Both agents affirmed coverage for the cat's condition, stating it was treatable and not excluded.After waiting the specified period, I took my cat to be examined, incurring a bill of over $200. With a $200 deductible and a 10% copay, I anticipated coverage. However, I received a confusing 3-page letter that vaguely addressed fraud accusations, leaving my coverage status uncertain.Even if coverage exists, the letter indicated a year-long exclusion for any current illnesses, including minor issues like sneezing. Attempts to reach the adjuster for clarification proved futile, adding to the frustration.To complicate matters, the review agent altered my deductible from $200 to $500, subsequently denying coverage and attributing the previous letter to a typo. The denial of insurance for a simple cold feels punitive, prompting me to explore alternative options.

Update, reviewer reached out to advise me that because of this I have been denied coverage SHE cancelled my policy.

UPDATE RESPONSE TO LAST COMMUNICATION:

Update Request: Could you please share the telephone trace number used for reviewing my call records before making public accusations? Additionally, the adjuster's report explicitly mentions "denial of coverage." If it were a matter of claim rejection, the language would have indicated a denied claim, not coverage. Moreover, when I requested documentation, the adjuster's reply was unprofessional.

I was informed via phone that my online review must be removed or face negative consequences.

I welcome the sharing of these phone records and transcripts at your earliest convenience. Also, the post-purchase alteration of my coverage was not a typographical error; it seems you were not anticipating my having a screenshot as proof.

I’ve never had pet insurance before and this is my first puppy. So far the process has been great.

amazing insurance! i love how good their customer service is and how easy it is to file a claim!! love it!!

First time ever purchasing pet insurance, and boy am I so glad I did! Just two weeks after the 5 day waiting period, my dumbass 9 month old dobie pup, Harley, ate something she shouldn't have and it caused her to lose her appetite. In addition, she suffered from nausea, vomiting, extreme weight loss and was lethargic; she was definitely one sick pup. Visits to our primary veterinarian and multiple x-rays revealed her intestines were full and gassy, but things seemed to be moving in the right direction, so we postponed surgery to let things play out. However, her condition worsened on a Saturday, when our primary Vet was naturally closed, so we had no choice but to take her to the MedVet ER in Manassas, VA. The culprit turned out to be a small ball of twine with one end wrapped around the back of her tongue and the other end coiled around her intestines, and there was a little bit of what appeared to be a paper towel, which I don't believe was much of a factor. At any rate, the total bill for the ER surgery and the previous 3 days of visits at our primary Vet came to $8700, of which Animalia covered 80% after the $500 deductible, as advertised. I ended up out of pocket $2100 vs the entire amount of $8700, so I am certainly a believer and proponent of pet insurance, specifically, Animalia. I shopped pet insurance plans through Forbes, but ultimately chose Animalia because of the coverage and price, which were better than other companies I considered. Based on my personal experience, I highly recommend Animalia for their coverage, competitive pricing, and ease of filing claims. Don't give pet insurance a second thought. Better to be safe than sorry, so purchase a plan with Animalia without delay! Animalia sure came through for me and my fur baby, and for that, I will be a lifelong customer!

Ease of entry and quick turnaround on claims processing has made for a good experience.

Overall, Great company! The website was easy to sign up, to use and to file the claims. Very friendly, professional costumer service. My cat had an emergency surgery and I filed the claim, heard back from them and got notice of my money back all in less than a week! Thank you Animalia, my cat wouldn’t be here still if it wasn’t for you.

I haven’t really received any emails except for when I signed on so I don’t really know how to get on your website and file a claim or the benefits. I really don’t have an app to download. It’s taking me 10 minutes to Google who I signed up for pet insurance with.

Animalia provides quick, easy, and friendly service when it comes to submitting claims for our four-legged members of the family! We received an email back from the claims department within hours of submitting invoices. When there were questions about the invoices, someone reached out immediately to get everything resolved. I highly recommend animalia for any pet owner because pet insurance provides peace of mind for the unexpected

We have never had pet insurance before, and we are very impressed how easy it has been to file a claim when our pup had surgery. They are easy to reach if there is a question and they contacted our Vet directly for records and information concerning the claim.

The sign up was easy and the policy terms are good. I haven’t filed a claim yet so I can’t speak on that part. I guess that’s the most important part really. I’d update my comments once I need to go thru a claim.

Animalia is super!
They are courteous, helpful and communicate about your claim.
I received confirmation emails and updates.
It was an easy process.
I totally recommend their services.

The submission process is easy and painless, and the claim's processing is usually quick too.

It is so easy to submit a claim. Response is quick and customer service is amazing!

The monthly price is reasonable. Friendly staff who are very responsive and helpful. Always processes claims in a timely manner. I would highly recommend.

It's easy enough to use, and inexpensive compared to many other companies. I only wish it had a customer portal. I was informed that they're working on that very thing, so my rating might change later!

Animalia Pet Insurance is genuinely a customer-focused provider! Choosing and signing up for a policy was a breeze, as was their claims process. All claims I have submitted have been honored and processed within days. The options for reimbursement on claims are also fantastic and timely based on whatever option you choose. Their claims process is more straightforward than my own with my healthcare provider! You will not be disappointed if you select an insurance plan for your fur baby with this provider! The cost savings are tremendous!

This is the 1st time I purchased pet insurance. Fellow pet owners say it’s a scam. My first claim I submitted paid my deductible and submitted my invoice and they took care of the rest. From submitting claim to getting my refund no issues. My pet peeve is communication they when above and beyond even contacting me just to check in on my Gio

Sending a claim was simple and quick. I appreciated being able to talk to a real person as well.

When our 7 month old puppy required eye surgery, Animalia told us exactly what would be covered and was very communicative throughout the whole claims process!

I'll admit I was originally skeptical of Animalia when I first signed up back in September 2022 - there was barely any information about them online, and it looked to me that it was an Israel-based company (which is originally was; they just happen to be expanding and are still in the development stages). I used to have ASPCA Pet insurance for two of my dogs previously, but I also looked into Fetch, Pumpkin, Lemonade, Nationwide, Embrace, and Trupanion and other bigger names before deciding to go with Animalia for my new puppy due to their low premium and short waiting period, which is a 5 day waiting period (30 day waiting period for cancer).

For a $200 deductible, 10% copay and $10,000 annual limit, I pay about $44/month. I have yet to get any of my claims rejected (I have taken my puppy in to the vet three times since signing up for Animalia - once for a UTI, once for Giardia, and once for a bacterial skin infection. She came from a shelter that rescued her from an unkempt puppy mill). My puppy is only 7 months old but has had a lot of issues because of her background, so I'm glad Animalia is there to help me mitigate the costs that can come with adopting a shelter pup.

They usually respond to claims within 72 hours, and I see the money in my PayPal account (you can choose how to receive your reimbursement--direct deposit, check, or Paypal) within another 72 hours thereafter. The only complaint I have about Animalia is that they do not have a customer 'portal' or online account of sorts. All correspondence regarding claims has been via email. A portal would help me see my previous claims and statuses. However, getting it done via email has been no different in terms of the end result, and they are also currently working on developing such a portal. Until that launches, all correspondence is via email or phone.

I would highly recommend Animalia and I'm glad I took the risk to go with them. Hoping my review helps others make their decision, as I had barely heard anything about Animalia in the past and they didn't have much of an online presence when I was first researching pet insurance companies.