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Lisez les avis des autres

Noté 2 sur 5 étoiles

sizing is terrible, material quality is terrible, the print is terrible... the only good things are shipping time and the sleeves are long enough.

Noté 5 sur 5 étoiles

My address didn't fully auto fill when I placed a last minute order for my little sister's birthday so royal mail could not deliver the item and sent it back. I was very worried it wouldn't arrive in... Voir plus

Noté 5 sur 5 étoiles

Good communication, fast despatch and delivery as advised. Lovely rucksack great designer and quality. A surprise when my grandchild opened the box to find two nice metal enamelled badges she was... Voir plus

Noté 5 sur 5 étoiles

I just want to say how amazing the customer service was at animehood ( especially Tony) who went above and beyond with the sale of my tshirt. I recommend buying from them knowing you will be looked a... Voir plus

À propos de l'entreprise

  1. Club de dessins animés
  2. Magasin de sacs
  3. Boutique d'objets à collectionner
  4. Boutique d'accessoires de mode
  5. Boutique de figurines
  6. Magasin de streetwear

Écrit par l'entreprise

Animehood is a UK anime merchandise platform. Animehood supplies innovative, official merchandise for all the biggest and best names in Japanese anime. Focusing on bringing the latest and vintage anime merchandise into the UK. Working with brands such as Bandai, Hashbro, Megahouse, Good Smile, Bioworld. Kotobbukiya and many more. The Anime Maiden Merchandise section is made up of a network of multiple anime custom design teams across the globe, focusing creating fan art merchandises for fans in the UK and rest of the world. Our vision is to bring Japanese anime into the general market and local communities within the UK. We despatch all our products directly from our headquarters in Glasgow and aim to get our products to our anime fans within 24hrs-48hrs.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

220 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(220)

22 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

At last a great anime retailer! Exceptional customer care.

I hunted and hunted for a reliable anime merchandise site in the UK and Animehood exceeded my expectations. Their customer service is almost instant they respond so quickly and they use RM 24hr delivery. When RM didn't deliver in the time frame they'd give me, Animehood's Tony promptly investigated and let me know exactly when I could expect it. When the hoodie was too small and I needed to return it, they were again super efficient in processing my return and sending me the next size up. They truly do have amazing customer care and I will certainly buy from them again. :)

20 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, item exactly as ordered, perfect fot

13 mai 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

i had ordered a gift and emailed about…

i had ordered a gift and emailed about the delivery date as it was a gift. they were extremely helpful and provided me with all the information i needed in a very timely manner. i will definitely be ordering again

5 mai 2023
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Réponse de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Excellence product

Excellence product, Daughter loves it. And fast delivery.

1 mai 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. Great to hear that your daughter loves it. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Great company

My daughter loves her new hoodie, great prices and received it within a couple of days!
Although wish the sizes were bigger as she prefers them to have lots of room. Overall highly recommend!!

24 avril 2023
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Réponse de Animehood

Thank you for the review. Great to hear that your daughter loves it. All our size charts should be uploaded on the listing. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 1 sur 5 étoiles

Ordered item out of stock

Following my order I was contacted and advised that the item is out of stock. I was asked if I would like something else or a refund. I have asked for a refund and have still not received this.

The item I ordered and was informed is out of stock is still showing as available to buy now on the website.

Edit: This item was showing as still in stock when you were advising me that it is not in stock. Please don't act like it has just come back in stock.

Edit: This was not a system error. I have an email where you advised you forgot to update the system to show it was out of stock. When I sent an email responding to you asking for a refund you ignored me until I wrote a review. Then asked me to take the review down which you said is not reflective of the service because you forgot to respond to me and that's not the companies fault. This is reflective of the service I received and offering someone a free t-shirt that I don't want does not replace what actually happened here. I don't want free things. I just wanted to leave an honest review so other people know to be cautious. I did not expect to feel pressured to take a true review down. I wonder if this is why you have all good shiny reviews as you offer all the bad reviews free t-shirts.

Ultimately, you failed to update your site. You continued to have it showing as available throughout and this has never shown as out of stock. You failed to respond to an email. You attempted to pressure and bribe me to take a true review down. I ended up buying this item from Zavvi.com where I had fantastic service.

23 avril 2023
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Réponse de Animehood

Dear Customer. Sorry for the delay. Your refund has been issued. You should receive your funds shortly. Confirmation of refund has been sent. There might be delays over the bank holiday weekend. Once again. Full Apologies for the delay. If you have any issues, feel free to contact us anytime.

You have received your refund. We have apologised for the matter. And offered a free t-shirt to compensate your bad experience. Despite you haven't bought anything from us. Our staff member has also sent you an email, and apologised for the delay.

We dispatch all orders via Royal Mail Tracked 24hrs. Same day dispatch (Mon-Fri).

Noté 5 sur 5 étoiles

Fantastic online find!!

Super fast delivery , excellent prices and quality. My daughter is going to be over the moon with her birthday presents. Had an extra gift added too. Will definitely shop here again!

19 avril 2023
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Réponse de Animehood

Thank you for the review. Hope she had a great birthday. All the best.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Figure is beautifully designed

Figure is beautifully designed. Packaging was super secure and easy to unbox. Delivery and service was absolutely amazing. Will definitely be getting all my collectables from here!

17 avril 2023
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Réponse de Animehood

Thank you for the review. We will continue to package all our products very carefully. Feel free to shop with us again.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Excellent

Excellent. Will come back for more.

15 avril 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Quick Delivery

Quick Delivery. Happy with my purchase :)

13 avril 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. We are glad that you are happy with the purchase. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Great first buy

Quick delivery, good product 10/10 would shop again

12 avril 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 4 sur 5 étoiles

browse all details that I want but some…

browse all details that I want but some not available

1 avril 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. We are doing our best to expand our product range for anime fans in the UK. We don't offer dropship or preorders. All the product you see here are in our despatch office in Glasgow, UK.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles

Fab service and communication were…

The service and communication were superb arrived really quickly, well packed and some little extra Anime stickers with the package.
Sweatshirt was as pictured, not a thick sweat shirt but a light weight sport type material (know your material types before you buy) and you won’t be disappointed … Happy!

5 avril 2023
Logo de Animehood

Réponse de Animehood

Thank you for the review. Yes, we offer different types of hoodies, the material used are in the descriptions. Feel free to order from us again.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

Noté 5 sur 5 étoiles
Logo de Animehood

Réponse de Animehood

Thank you for the review. Feel free to shop with us again. Take care.

Same day dispatch (Mon-Fri). Royal Mail Tracked 24hr delivery.

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