The Antique Jewellery Company Avis 

632
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

The ring looked even more stunning than the pictures, it arrived promptly, and I would absolutely order from here again (but hopefully this is the last engagement ring I need!)

L'entreprise a répondu

Noté 5 sur 5 étoiles

We booked an appointment to view some pieces we saw online. An AJC staff member met us at the door, and had our selection ready. None of our pre-selected items sparked for us, but she found one in the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been buying from Olly for many years now and have always been delighted with my purchases. There is never any pressure to buy, but always a helping hand and advice if needed. Honesty and i... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Antigone and the team at AJC were great. From the initial remote consultation all the way to the purchase and then resizing, it was a pleasure to visit and they all really looked after us. My fiance i... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. Antiquaire
  3. Bijoutier

Écrit par l'entreprise

The UK's leading destination for antique and vintage jewellery

We always stand by our five core principles

Écrit par l'entreprise

Quality, Rarity, Expertise, Peace of Mind & Personal Touch

Coordonnées de contact

Discover our Latest Finds

Only the finest pieces make the cut

4,9

Excellent

TrustScore 5 sur 5

632 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,9

Tous les avis

(632)

77 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful vintage signet ring

I recently bought a beautiful vintage signet ring, something I have been after for quite some time. My query was answered very efficiently, and the ring resized and sent out extremely quickly.

It arrived in a beautiful box and it fits perfectly - thank you!

16 août 2024
Avis spontané
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Réponse de The Antique Jewellery Company

That is great news and we are so pleased that you love your signet ring.Sending best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

One of a kind listings & brilliant service

I have been obsessed with vintage/one of a kind jewellery pieces for as long as I can remember.
I had saved the most stunning ring, pretty much what I could only hope for in an engagement ring. And how luckily I was when my partner proposed and it was THE ring from AJC. I love the small family run ethos behind the company and think they are next to none with their online listings/pictures & videos of each piece. I never even saw the ring in person and knew it was the one from their online video- exactly as advertised, was honestly even more beautiful in real life. I got a 5 stone diamond/emerald Victorian ring.
Went in to visit the shop to get my ring resized last week and so I could meet the team- very friendly atmosphere and they had my ring resized and sent up to Scotland in 3 days… even sent it in a beautiful box. Very very happy. I will be looking down at this ring for the rest of my life and just smiling. Thanks for finding the most exquisite pieces.
I did not order it directly from you or was involved in the purchasing (surprise and all) but my partner says it was easy, fast delivery and lovely to work with you.

Thanks to the whole team. I will be saving for my next purchase!

Sasha & Henry

6 août 2024
Avis spontané
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Réponse de The Antique Jewellery Company

My goodness Sasha thank you so much for the. wonderful review. It was a pleasure to meet you and we are all thrilled that it worked out and you have the ring that you chose. We also send our very best wishes to you both and hope to see you again one day! Olly, Molly, Kate and Matt.

Noté 5 sur 5 étoiles

It was a lovely experience

It was a lovely experience. So nice seeing the jewellery in person.

23 juillet 2024
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Réponse de The Antique Jewellery Company

Thank you so much for your kind words. We all send our best wishes Olly, Molly, Kate and Matt.

Noté 5 sur 5 étoiles

Very happy

Very good company to deal with, quality products

22 juillet 2024
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Réponse de The Antique Jewellery Company

Thank you so much for your kind words. Best wishes Olly, Molly,Kate and Matt.

Noté 5 sur 5 étoiles

Heart Vesta

Thank you to the AJC Team for a great experience. Beautiful and unique pieces. AJC were very professional right from the start, great & prompt communication and fast, secure shipping. I don't normally purchase jewellery online from overseas due to potential downsides & risks, however, I had nothing to worry about with AJC & everything was easy & went smoothly. I definitely have the trust to purchase from them again if the opportunity arises.

18 juillet 2024
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Réponse de The Antique Jewellery Company

We are so pleased that you liked our service and all went smoothly and hope that you enjoy wearing the heart vesta. If you ever come over to the UK we would love to meet you! We all send our very best wishes Olly, Molly Kate. and Matt.

Noté 5 sur 5 étoiles

Really good

Really good, personal service. Since this was a big purchase, I was apprehensive but the team were very helpful on a number of phone and video calls. Even when there was a technology issue, they were able to resolve it easily. This was a really good, personal level of service. The delivery method was very safe, clearly tracked and arrived on time without issue. And the ring was lovely too!

10 juin 2024
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Réponse de The Antique Jewellery Company

That's great news that all went well and the ring has been a success! Thank you for your lovely review. We all send our best wishes Olly, Matt ,Molly and Kate.

Noté 1 sur 5 étoiles

Mis description of goods and awful customer service

I purchased a diamond/ Pearl ring that was advertised at 0.8 of a carat . When it arrived the diamond was tiny , when I queried it they said it was a typo and should have said 0.08 of a carat , so mis discriptions act breached for a start . I then sent the ring back and was assured my deposit would be returned within ten days , ten days passed and still no deposit returned, I emailed and heard nothing then had to phone to chase it up and told would be another few days . Avoid this company at all costs !

29 juin 2024
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Réponse de The Antique Jewellery Company

I am so sorry that there was an error in the description of the size of the diamond which was a mistake on my part as I had failed to type in an extra 0. You returned the ring and you have now been refunded the first instalment (£106.25) that you had paid to the finance company. You chose the finance option which meant that we had to contact the finance company for advice as to how to refund the first instalment that you had paid. There was a delay because my son Matt who is in charge of finance was away in Scotland on an island with no internet connection!. This has now been done and we have advised them that you no longer wish to continue with the instalments.
We have been successfully trading for over 50 years and stand by our excellent reputation so once again please accept our apologies. Best wishes Olly

Noté 5 sur 5 étoiles

Such a different buying experience ...

I have now bought three items from this company - two online and one in person. What a delightful buying experience it is! So friendly and a lovely relaxed atmosphere in which to make an important purchase. No pushiness, plenty of expertise and such a lovely range to choose from. Such a different experience from many if not most antique jewellery companies. I highly recommend: you won't be disappointed in Olly and her team!

11 juillet 2024
Avis spontané
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Réponse de The Antique Jewellery Company

Thank you so much! We are only a small team so we work hard to try and do our best. It is always so lovely to have such great feedback. We all send our very best wishes Olly, Molly, Kate and Christine.

Noté 5 sur 5 étoiles

Beautiful ring

Beautiful ring. Just as advertised. Quick turnaround. Excellent.

26 juin 2024
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Réponse de The Antique Jewellery Company

Thank you so much ! We are only a small team so it means a lot to have this feedback. Best wishes Olly, Molly and Kate.

Noté 1 sur 5 étoiles

Diamond fell out within hours of receiving it

Made the mistake of buying an engagement ring here. The diamond fell out immediately upon receiving it and they refuse to cover the repair cost, or even cover the cost of the return. Customer service repeatedly blamed us for the damage, which literally happened within hours of receiving the ring and hardly being worn.

Upon taking it to a trusted jeweler, the setting is completely falling apart and in need of major repair to be worn securely. It was also immediately clear that the ring has been cast from an original antique. Not accurately advertised. Buyer beware.

2 juillet 2024
Avis spontané
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Réponse de The Antique Jewellery Company

Dear Grace,

I am so sorry that you are not happy with your experience. I think it is important to clarify that we offered you a refund straight away on the basis that the ring was sent back to us and we had no intention of charging you for the damage. In regards to the repair options, you showed this ring to a jeweller in the States who quoted $750.00 for the repair. Our specialist jeweller in London has quoted us £60.00-£100.00. I do apologise again to hear that you are so unhappy. I have been dealing in antique jewellery for over 50 years and I take great pride in only selling very special, original pieces. Please rest assured that we would still be happy to refund you for the ring if you do decide to send it back to us in London.

Best wishes,
Olly

Noté 5 sur 5 étoiles

Very helpful

Very helpful, with extensive selection and service
Have bought there before online, went in person this time,very impressed

30 mai 2024
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Réponse de The Antique Jewellery Company

It was lovely to meet you and thank you so much for your review! We all send our very best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

Lovely pearl and diamond necklace

I have been a customer of The Antique Jewellery company for many years and I have always been very happy with my purchases. They have a wide variety of wonderful items, very competitively priced. My recent purchase of an Edwardian pearl and diamond necklace is lovely and will be treasured.

27 mai 2024
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Réponse de The Antique Jewellery Company

Ah thank you so much Alison. It is always so lovely to have such positive feedback and we all send our very best wishes to you. Olly Molly and Kate.

Noté 5 sur 5 étoiles

Pieces just as in photos and description

Pieces just as in photos and description

22 mai 2024
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Réponse de The Antique Jewellery Company

Thank you so much Diana. We try to be as accurate as possible. Sending best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

Lovely people

Lovely people, amazing collection. They really cared about the history and quality of rings.

18 mai 2024
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Réponse de The Antique Jewellery Company

Thank you so much. Yes we are passionate about the rings that we buy! Each one is different so it never gets boring. Best wishes Olly.

Noté 5 sur 5 étoiles

Fantastic knowledge customer service…

Fantastic knowledgeable customer service and an amazing array of jewellery - forget lab grown diamonds - vintage/antique pieces are so much more sustainable.

9 mai 2024
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Réponse de The Antique Jewellery Company

Thank you for your lovely review. I know I am biased but I have to agree with you! Sending best wishes Olly

Noté 5 sur 5 étoiles

Ring was "As Described" and exceeded…

Ring was "As Described" and exceeded expectations. Delivery took a bit longer than anticipated due to customs, but it was first purchase overseas.

5 mai 2024
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Réponse de The Antique Jewellery Company

Thank you so much Fred. Customs are a law unto themselves which is very frustrating for us as we try to mail out asap! However we are thrilled that you love the ring! Sending best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

Excellent service throughout

Excellent service throughout; friendly, professional and at all times helpful. Prompt delivery, returns (in this instant for ring re-sizing) made easy and paid for. Resizing completed within 48 hours. Reccomended.

19 avril 2024
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Réponse de The Antique Jewellery Company

Thank you so much. We are thrilled that you liked our service. We all send our very best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

Good choice of high-quality items

Recently visited AJC for the first time and was very impressed by the selection of quality antique pieces and the friendly, personalised service.

9 février 2024
Avis spontané
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Réponse de The Antique Jewellery Company

I am so pleased that you enjoyed your visit with us. Thank you so much for your feed back. It means a lot. Best wishes Olly, Molly and Kate.

Noté 5 sur 5 étoiles

excellent experience buying antique earrings

the team were excellent with answering my questions when buying from overseas, they sent me lots of pictures and I am unbelievably happy with my earrings :)

24 janvier 2024
Avis spontané
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Réponse de The Antique Jewellery Company

That is great news! Thank you so much for your lovely review. Best wishes Olly, Molly and Kate.

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