Well organised company, great communication. Anna Grover assisted with a claim and any details were sorted out immediately. So helpful and friendly. She is an asset to their company. Thank you.
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Lisez les avis des autres
I had an extremely complicated claim, involving two separate floods, two separate insurance companies and a managing agent that rarely responded. Anna Grover guided and kept the pressure on when every... Voir plus
L'entreprise a répondu
Can't fault the service provided by Harry Smart and his team. Quick responses, always happy to answer any questions even if they are 'silly' questions and are just generally easy to speak with. the la... Voir plus
L'entreprise a répondu
We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier d'assurances
- Assurance auto
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance commerciale
- Compagnie d'assurance de responsabilité
- Compagnie d'assurance personnelle
Informations provenant de diverses sources externes
A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need. We offer a full service range of personal and commercial risk management from six UK regional offices and our headquarters in Ringwood, Hampshire with specialist divisions run by experts in their fields to provide the high quality personal service that has been our touchstone since 1993. Our success has been founded on our commitment to high quality personal service, fastidious attention to detail and our unshakeable belief that we can deliver exactly what you need.
Coordonnées de contact
Energy House, Crow Arch Lane Industrial Estate, BH24 1PD, Ringwood, Royaume-Uni
- 0333 222 1030
- info@aoig.co.uk
- aoig.co.uk
4,8
Excellent
105 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Anna - Cert CII Claims Handler
Re-posting review after it was removed.
Dealing with Anna is like talking to a brick wall. Very disorganised, does not understand things, gets confused, Total waste
A-One Insurance previously responded to my review: that they made several attempts to contact you to better understand your concerns but this is not true
The review was removed as per request of A-One Insurance as it included Anna's surname. As per Trustpilot guidelines, this has now been removed & review re-posted.
21 mai 2025
Avis spontané
Réponse de A-One Insurance Group
Dear Mr. Phil DB,
Thank you for your feedback. We take all comments seriously, as maintaining a high standard of service is extremely important to us.
Following a review of the case, we can confirm that the policyholder’s claim was settled several weeks ago, in full accordance with the agreed scope of works. The excess was also provided to the policyholder, and the claim has since been closed.
We made several attempts to contact you by phone to better understand your concerns. However, our Claims Manager’s direct dial number was blocked after a couple of tries, which unfortunately limited our ability to reach you. That said, you had our full contact details and could have requested to speak with a member of the team at any point prior to posting your review. Doing so would have allowed us to clarify matters and address your concerns directly.
Additionally, as this review appears to have been submitted by someone other than the named policyholder, we are unable to verify specific details or fully understand the basis of your feedback. We would, however, still welcome the opportunity to speak with you directly if you wish to discuss this further.
In terms of the Trustpilot post, we requested only the removal of your surname in line with data protection requirements. Trustpilot subsequently chose to remove the entire review in accordance with their own terms and policies.
We respect your right to share your opinion, and we view all feedback as a chance to improve. However, in certain cases—such as this—outcomes are driven by external factors beyond our control as a broker, including requirements from insurers, managing agents, or regulatory protocols set by the FCA.
Should you wish to discuss the matter further, we remain available and willing to assist.
Kind regards,
A-One Insurance Group.
Very Patient
I'm partially deaf and a little old, but I found the team at your Westbourne office extremely helpful, Fredrick and Sally Ann were both very patient with me. Thank you for your great service.
2 mai 2025
Avis spontané
Réponse de A-One Insurance Group
Thank you so much for your kind words. We’re really pleased to hear that the team at our Westbourne office made you feel supported and took the time to assist you with patience and care. That’s exactly the experience we aim to provide. If there’s ever anything else you need, we’re always here to help. Thank you again for choosing us!
A quick turnaround sorting out my…
A quick turnaround sorting out my insurance when I took delivery of my new car. It was seamless, competitive and I received everything in a timely fashion. Thank you for a great service A-One!
7 octobre 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you so much for your kind words! We’re really pleased to hear everything went smoothly and that you were happy with the service and turnaround time. Enjoy your new car, and if there’s anything else you need, we’re always here to help. Thanks again for choosing A-One!
Always professional
I have been with A-One Insurance for a few years now for my public liability insurance, just renewed with them for another year, always professional and always helpful from dealing with the renewal to dealing with a claim, would highly recommended this broker - Thanks to all at the A-One Team
13 mai 2025
Avis spontané
Réponse de A-One Insurance Group
Thank you so much for your continued trust and kind words! We’re thrilled to hear that you’ve had a positive experience with our team over the years. It means a lot to know you’d recommend us, and we truly value your loyalty. Here’s to another great year ahead—thanks again from all of us at A-One Insurance!
Excellent insurance broker
Excellent insurance broker. From the start, they were knowledgeable, patient, and truly took the time to understand my situation. They explained complex business insurance policies in a way that was easy to grasp, and they were always quick to respond to any questions I had.
What really stood out was their dedication to finding the best coverage at the most competitive rate. I’ve never felt pressured, only supported. I wouldn’t hesitate in recommending A-One. Thank you so much.
8 mai 2025
Avis spontané
Réponse de A-One Insurance Group
Thank you for such a lovely review! We’re so pleased to hear that our team was able to support you with clear, patient guidance and tailored advice throughout your business insurance journey. It’s our goal to make complex policies easier to understand and to ensure you feel fully supported—not pressured—every step of the way. Your recommendation means a great deal to us. Thanks again for choosing A-One!
Disgusting service
Disgusting service! I am absolutely shocked and outraged by the way in which I have been treated by this insurer. Rude service blocking any claim. I feel completely taken advantage of - fobbed off doesn’t even cut it. DO NOT USE THIS COMPANY!
9 janvier 2025
Avis spontané
Réponse de A-One Insurance Group
Thank you for taking the time to leave your review and we're sorry to hear you've had a bad experience with an insurer. As an insurance broker, we're on hand to help where we can. Unfortunately you didn't leave any details so we can't get in touch with you, but we'd really like to fully investigate this matter. Please get in contact with our complaints department at compliance@aoig.co.uk or 0333 222 1030. Someone will be able to talk through what's happened and if you are a client of ours, we will help resolve the issue for you.
Mr Tom Wolveston
Mr Tom Wolveston is always competently helpful and gives the company great credibility.
Happy with the service by email and phone and priced fairly.
3 décembre 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you for the review! We've passed your feedback onto Tom.
Timely and very professional response
I unfortunately had a RTA in my lovely Bentley, which was deemed unrepairable
The A1 team guided me through the process in a caring and timely manner.
All resolved within a month
Thank you A1
12 septembre 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you for the review!
Good service
A-One have served me well over the years, courteous and efficient.
20 août 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you for the review Mike!
Tom Wolverson at A1 comes with my…
Tom Wolverson at A1 comes with my highest recommendation. No question is too difficult, he is tenacious, thorough and most pleasant to deal with.
Insurance is a mine field; this is the man to guide you through.
24 mai 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you very much for your review! Your feedback has been passed on to Tom 😊
Robert Holmes has gone above and beyond…
Robert Holmes has gone above and beyond to keep up as happy loyal customers. He put in lots of work to help find the best quote for renewing our insurance.
Thank you Rob and great work.
27 mars 2024
Avis spontané
Réponse de A-One Insurance Group
Thank you very much for your review! We'll be sure to pass your feedback on to Rob & the Property team.
Very professional service with…
Very professional service with extremely helpful staff.
11 octobre 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you very much for your review Helen!
Excellent service
Excellent service, friendly helpful and confirms why it's always better to use an insurance broker than go direct, highly recommend.
26 septembre 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for the review Matthew!
Everything went according to plan
Everything went according to plan, easy to deal with, and pleasant interaction with people there.
1 août 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for your review, Tim!
David Staddon is a gift
David Staddon is a gift. David dealt with our insurance in a way that relived me of the anxiety and effort.
He was very efficient, courteous and assuring.
5 juin 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for such a lovely review! We constantly strive to make everything as easy as possible for our clients.It's a pleasure to be able to help.
Laura Karian is the guru of Insurance
Laura Karian is the guru of Insurance. She is truly the most valuable person in the insurance industry when it comes to speaking to someone with a wealth of knowledge, that can act on your needs professionally and timely manner.
She also has a beautiful radio voice and is a pleasure to listen to!
8 mai 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for the lovely review, Sam. We will pass your feedback onto Laura.
I renewed my Business insurance with…
I renewed my Business insurance with Pristine Insurance this week, Laura helped me with the quote and process, not only was the quote competitive it was seamless, thankfully with Laura's help.
I would certainly recommend them.
3 avril 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for the great review, James. We will be sure to pass your feedback to Laura.
Awful customer service
Awful customer service. Takes weeks to hear they respond to email. ~Horrible experience dealing with their unfriendly and unprofessional brokers
1 mars 2023
Avis spontané
Réponse de A-One Insurance Group
Hello,
Thank you for reaching out to us. We are very sorry to hear about your negative experience. We would of course like to identify your policy and discuss this further.
Therefore, we would be grateful if you could get in touch at your earliest convenience via the details below:
Email: complaints@aoig.co.uk
Telephone: 01425 480700
Thank you,
A-One Insurance Group.
Laura Karian is not only here to sell a…
Laura Karian is not only here to sell a policy to you but pay a huge attention to detail and understand your requirement. She has always run extra miles to help me beyond her normal hours. She is absolutely is the best person I will deal with and will never move my business elsewhere unless she says.
21 mars 2023
Avis spontané
Réponse de A-One Insurance Group
Thank you for leaving such a lovely review and we're delighted that you are so pleased with our service. We will make sure Laura sees your feedback 😊
Useless woke fools
If you want a penny pinching long drawn out experience this company is for you. 3 months and they are arguing over peanuts. Support the customer no why on earth would they want to do that? Stuff them, from now on I’m going with my own insurance and not a communal one. I’m going to pay for the repairs caused by the water leak from the flat upstairs myself otherwise it won’t get done this century
4 janvier 2023
Avis spontané
Réponse de A-One Insurance Group
Hello,
Thank you for reaching out to us. We are very sorry to hear about the problem you are experiencing. Our claims team manager would like to discuss this further with you. We would therefore be grateful if you could get in touch at your earliest convenience via the details below:
Email: Alisonj@aoig.co.uk
Telephone: 01425 486536
Thank you,
A-One Insurance Group.
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