Apache Pizza - Donegal Avis 4

This behaviour is completely unacceptable.

I paid in advance for both the food and delivery, yet the service I received was shocking and unprofessional. A staff member called and demanded that I wait outside for him, claiming he was arriving by taxi. I explained clearly that I was at work and that delivery means bringing the food to the door. This should not even be a discussion.

The staff member then raised his voice, spoke aggressively, and eventually told me to “f..k off” before hanging up the phone. I have never experienced such disrespect from a food business. No customer should ever be spoken to this way.

When the food eventually arrived, it was very cold, confirming a complete lack of care and basic service standards. There was no respect, no professionalism, and clearly no staff training.

I ordered food, paid properly, and was instead shouted at, insulted, and treated as if I was the problem. This is not acceptable in any business, especially one dealing with customers.

I would strongly advise management to review staff training and customer service urgently. Until this is addressed, I cannot recommend ordering from this place.
Food: 1/5 | Service: 1/5 | Atmosphere: 1/5

Definitely dishonest people working here. Charged me for one thing and gave me another. The pizza and garlic bread was the worst I ever had. Don’t eat here, there is by far better places in town. You’re better off going hungry than eating here!!!

Dishonest people

I would give no stars if it was possible I was in donegal for a few days and I placed an order for 2 pizzas last night and explained to the guy on the till at least 3 times what toppings I wanted as he didn’t seem to speak much English but he put onions on my pizza after being told on at least 3 occasions I only wanted ham and pineapple on one of them. I returned to the store and explained what had happened so he then showed me the receipt which had onion on it an again I told him a few times i did not want onion on my pizza just the other one I ordered he refused to replace it and caused a scene and said he would get the Garda I explained to him I had repeatedly told him no onion he ignored me and another customer told me he would take the pizza and pay me for it and the worker then took the money from the other customer so I assumed all was settled and he was going to prepare my pizza a few minutes passed and I asked him how long mine would be he said no you already got your pizza so I paid for 2 pizzas only got one and he took the other customers money as well he refused to give me the money back or the pizza absolutely fuming and on top of that he was just rude and doesn’t know how to talk to customers he looks like he would rather be anywhere else but working there terrible experience