ApartmentKeeper Avis 2

Good and proper cleaning. Nice staff. Expensive and increasing prices by 25% without any notification nor explanation, I needed to collect my key myself. Very dissapointing ending!

Apartment keeper is the cleaning agency created by apartmentincopenhagen.com to filter money through for cleaning services.
They are by no means upkeeping the apts. They do not have the eye for what a proper clean is, and your will see that when you stay at one of their apartments. They will leave your apartment in dilapidation just as they left the one at 72 Kogenstoregarde, which after my review of the condition of the apt, has disappeared from AIC website. John Hansen has stated that the apartment was removed from their portfolio. It's interesting that this happened within one month after my one star review. Owner beware! This could become your apt/home too!! Here is a list of the problems mentioned in our complaint to AIC.

We only received enough sheets and towels for 2 of the three rooms. There are 6 people staying.> Here is what we are missing.. Please deliver between 4:30-5:30 pm Monday. 2 large towels.> 2 duvet covers> 2pillow covers
> A note on condition of the apt.
> The shade in one of the rooms is crooked and coming off the rod, it really
> should be fixed or replaced.
> One of the duvet covers seems to have some violet staining.
> There are several coat hooks hanging off the wall.
> Door handle to the toilet door is falling off, as well as the toilet roll
> holder.
> The handle to the front door of the apt's screws have been removed.
>
> Bottom line: it feels a bit dilapidated in here. Better care needs to be
> taken, and these minor fixes done to uphold the apt's prestige.”

> We are sleeping in beds and duvets that are full of dust. Every morning we
> both wake up with a layer of dust and swollen itchy face and eyes.
> Some pillows are lumpy and all lack any substance.
> The shower head is covered in mildew.
> The shower curtain is brown and needed cleaning or replacement a long time
> ago.
> The window in the bathroom does not have proper length blinds, giving the
> neighbors peekaboo moments to anyone showering (but funny the other
> bedrooms have full length blinds)
> The walls are scuffed and marked up throughout.
> The leather coach is two shades - the back is white and the seat is off
> white. The leather coach needs to be cleaned with a leather cleaner.
> It is impossible to sleep in the twin bedroom with so much light coming in
> from the shops and the shade all twisted around. Same with the other
> front room where the light pours in through the blinds. Proper fittiing
> blackout shades are necessary.
>
> So, obviously I have a problem with the 180euro cleaning fee that was
> charged us as this place is not well kept or cleaning beyond washing the
> linens, sweepng the floors, and wiping down kitchen and bathroom services.
> I expect this place to be meticulous and not a dust bowl for 180 cleaning
> fee.
>
> Due to the poor condition of this place, we can barely get any sleep here,
> We are severely disappointed.
>
> I hate to even ask this because we'd like to get out of here as soon as
> possible, but would like an 11 am checkout time because we can check into
> the cruise ship at 12, and we have elderly people with us. We don't want
> to have them standing around, especially since they are not getting a good
> nights sleep.