Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

This is the second time I’ve ordered from you, and once again everything was spot on. Delivery was incredibly fast, and the products were exactly what I expected based on what you advertise and what... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered through their site and delivery was very quick. Unfortunately upon arrival there was slight damage to a part which was plastic and their supplier had no further stock left. Ed gave me a few op... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Helpful response. I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on t... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Really upset now ...was recommended by a vehicle technician having found a so called 5 Yr warranty battery was dud ....ordered new one early on 4th Dec money taken and order confirmed but no contact r... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de pièces détachées automobiles
  2. Atelier de mécanique automobile
  3. Magasin d'accessoires automobiles
  4. Magasin de batteries pour voitures
  5. Garage automobile
  6. Magasin d'outillage

Écrit par l'entreprise

Automotive Parts Distribution ( APD ) are a family owned, family run, local, regional business. We stock a huge range of competitively priced car parts, accessories, tools and car care products for cars and light commercial vehicles. We deal with most of the biggest brands in the industry and can either source from our large stock holding at out 6 locations in the South West and Norfolk or can usually get an item next day from our valued suppliers. We pride ourselves in offering our customers good value, quality parts chosen by our expert advisers to fit first time and which are backed up by the support of our global supply partners.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

194 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This is the second time I’ve ordered…

This is the second time I’ve ordered from you, and once again everything was spot on. Delivery was incredibly fast, and the products were exactly what I expected based on what you advertise and what I ordered. I’ve never had any problems with you guys, and I’ll definitely be ordering again in the future. Thank you for the great service.

19 février 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Great review! Thank you :)

Noté 5 sur 5 étoiles

Car parts APD

Excellent service parts fitted and reasonably priced. I will be using again for my parts.

18 février 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for the kind review.

Noté 5 sur 5 étoiles

Excellent service … thank you for…

Excellent service … thank you for adding the required windscreen wiper to your site so we could order . Perfect fit and works well x

3 février 2026
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for the great review. I am pleased to hear that the wiper is working well for you :)

Noté 5 sur 5 étoiles

Despatched from supplier in good time

Despatched from supplier in good time. Nothing to fault in the whole ordering process. Will happily use again if required.

26 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for the excellent review.

Noté 1 sur 5 étoiles

10 days delivery

10 days delivery, never use a shit delivery company, use DHL only.

14 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

We’re sorry your delivery experience was frustrating - we understand how important it is to receive your order quickly.

To clarify the timeline for other customers reading this:
• Your order was placed on 13/01 and dispatched on 14/01 (within 24 hours).
• Unfortunately, the courier damaged the parcel in transit.
• As soon as you contacted us on 26/01, we immediately investigated and sent a replacement the same day.
• The replacement was delivered the very next day.

While we always dispatch orders promptly, once a parcel is with the courier, delays or damage can occasionally occur outside of our control. That said, we took responsibility for resolving this as fast as possible.

We’re sorry again for the inconvenience and appreciate your patience.

Noté 4 sur 5 étoiles

Paid for next day delivery and ordered…

Paid for next day delivery and ordered before cut-off time but part arrived two days later. Other than that, good customer service and part was the right fitment

22 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for the review. I can see that your order was dispatched later than expected due to a stock level error. The part had to be sourced from another one of our branches.

I apologise for not advising you of this beforehand, considering you paid for a premium courier service. I will refund all postage costs now.

Noté 2 sur 5 étoiles

Poor customer service

One of the 2 items ordered wasn't in stock at supplier, even though it was declared as in stock when I made the order. This suspended the order, but I wasnt informed. I chased 2 weeks later to find out that nothing had happened and there was no plan to do anything about it. I agreed to take a different brand. When the order was delivered, it was just left outside the house, even though the communication from DPD said it had been handed to a person. Your website says satisfaction guaranteed, which it hasn’t been, therefore your website is misrepresenting your operation.

3 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for your feedback, and I’m sorry this experience has been frustrating.

When you placed your order, the item showed as in stock with our supplier, so we ordered it on that basis. Unfortunately the supplier did not notify us that it was unavailable, and the item never arrived. We should have followed this up sooner.

When you called us four working days later, we immediately chased the supplier and offered you an alternative item plus a partial refund, which you kindly accepted. We also agreed to dispatch the order on a specific day, so that it would arrive on your return from holiday.

DHL do not always require a signature and may leave parcels in a safe place.

We apologise that this fell short of the standard implied by our satisfaction guarantee. Your feedback is appreciated and will help us improve.

Noté 5 sur 5 étoiles

good range of items

good range of items, reasonable postage particularly for small orders.

20 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thank you for the great review.

Noté 1 sur 5 étoiles

Good morning

Good morning
Good service
Very bad management I buy one small battery. I pay online. I call 10 times.
They said we delivered today tomorrow then they said DPD lost battery but two things they don’t have stock up to 2 weeks they refunded me back

5 janvier 2026
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Hi , many thanks for the feedback. I will investigate this internally regarding the missed phone calls. I can confirm however that you ordered 2 ( not 1) Yuasa 895 batteries from us on 2nd Jan and we despatched via DHL ( not DPD) on 5th January ( next working day) but it looks like DHL have lost the parcel -as per the tracking info send on our despatch confirmation - a link of which is provided here.

https://track.dhlparcel.co.uk/default.aspx?con=31548430003445

Noté 5 sur 5 étoiles

Excellent customer service!

There was an issue between my order being dispatched and it being scanned in at the courier. Ed was incredibly helpful and kept me updated regularly and was poised to send the order again when the courier confirmed it was in hand. Top work, APD.

9 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Many thanks for the positive feedback. I shall pass it on to Ed

Noté 1 sur 5 étoiles

Waited 5 days on battery paid 21 pound…

Waited 5 days on battery paid 21 pound postage ,it was supposed to be free delivery and they cancelled the order this company is a discrase save yourself time and money by not buying frim them

15 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

sorry you had a bad experience with APD - you are based in Northern Ireland and due to that there are postage surcharges and restrictions with a delivering dangerous goods there. Apologies if our site was not clear about that from the offset.

Noté 5 sur 5 étoiles

Helpful response.

Helpful response.
I had a new bulb that failed within a week of receipt and fitting and it was replaced without quibble. Plus helpful discussion regarding specifications that were not clarified on the web-site.
You can 'phone and speak directly, usually with little delay, and I have always received patient and informed advice - which makes the interaction a pleasure not a chore.

8 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

thanks for the great informative review. Hope to deal with you again soon.

Noté 5 sur 5 étoiles

Fast and efficient service!

Needed the item ordered urgently and local store didn't have it. Called and person I spoke to was very helpful and despite it being mid afternoon he despatched immediately to arrive next day. Price was good too. Excellent service.

12 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thanks for the time taken to write this fab 5 star review.

Noté 3 sur 5 étoiles

Slow

Slow, needed prompting to send the order despite taking payment immediately, and one of the coil packs was slightly damaged (and the tamper sticker on the box was broken) when I unpacked them

7 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Many thanks for the review - apologies that the shipment of the goods took a little longer than expected. This is due to the Christmas opening hours and staffing levels for both us and our supplier which is usually a very quiet time for car parts. I appreciate that this is not your issue however so can only apologise for any inconvenience this has caused.

Noté 5 sur 5 étoiles

I ordered 2x 5lts of antifreeze and…

I ordered 2x 5lts of antifreeze and only one turned up, when I informed APD they were very apologetic. Next day another one arrived.
100% for service I would highly recommend

7 janvier 2026
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thanks for the great review. Apologies for the mix up.

Noté 5 sur 5 étoiles

Reasonable price

Reasonable price, fast delivery Early December

4 décembre 2025
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thanks for writing a great review!

Noté 5 sur 5 étoiles

Excellent service really helpful

Excellent service really helpful with return, after ordering wrong battery
Had the right one sent out quickly
And wrong one collected
5 star service

16 décembre 2025
Avis spontané
Logo de Automotive Parts Distribution

Réponse : Automotive Parts Distribution

Thanks for the outstanding review about our customer service. It is appreciated.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus