Jim, when you first came to us, you were paying for 10 identical websites hosted on separate domains and being charged monthly for each one. That was wasted spend. We consolidated everything into one properly built website, with all the service and vehicle-specific landing pages you actually needed. This saved you significant costs and created a structure designed to work effectively with PPC. It’s the same site you’re still using now — because it delivers results.
Your Google Ads account was also being managed overseas with no negative keywords in place, meaning your budget was being wasted on irrelevant searches. We fixed that. We restructured the account, applied correct targeting, and stopped the wasted spend.
The build we delivered was not a template site. It was a full build, with service-area landing pages and make/model pages designed specifically to support your campaigns. This is the same approach we use successfully across the industry, helping clients generate substantial returns from their ad spend.
As for communication, every client — including you — is added into our WhatsApp Business chat with our team for easy, direct access. You also know I personally answered your calls on weekends and after hours. If you had concerns, you could have picked up the phone at any time. We always make ourselves available and responsive.
The reality is you later requested additional website work outside the agreed development scope. We delivered that work, and as expected, billed accordingly. No business can continue working indefinitely without charging for extra services.This review seems to stem from additional work that was requested outside of the original project scope. That work was completed as agreed and billed fairly. It feels unfair to be criticised for delivering exactly what was asked of us.
The reality is that we consolidated multiple duplicate websites into one efficient build, corrected serious inefficiencies in your Google Ads account, and provided open communication and support throughout. And you continue to use the website we built because it performs effectively.
We wish you the best of luck in your business endeavours