Apollo Neuro Avis 216

After weeks of contacting support to use the Apollo and becoming extremely EMF sensitive, they determined the unit was malfunctioning and replaced it (with the wrong colour) with a refurbished unit. It took another several months, hours and hours of frustration, and hours of being on hold with support people who couldn't resolve the issue when the unit continually interferes with my partners apollo.

When I try to run a vibe, my body shuts down. I havehad the unit tested with my energy practitioner and my body totally doesn't like it.

I have asked multiple times for a refund, was told I was getting one, then they reversed their decision because it was after 30 days from my order date; it was, however it was within 30 days of receiving the replacement refurbished unit.

And again I have asked for a refund and the support people have dropped off he face of the earth. So not impressed for something so expensive.

After using this device for over a year now, I think it helps ease my anxiety. Currently using it to help me recover from wrist surgery, highly recommend

They purposely avoid emails and calls to make your return hard to try to keep your money. Very unethical thing to do considering most people are buying because they have health issues

TL;DR: Apollo touts its wearable as a solution to chronic stress, but latest update has caused pain and sleep disruption

I'm writing this review on my mother's behalf - she's unwilling to "cause a fuss," but I'm deeply disturbed by the company's lack of willingness to provide prompt and transparent assistance to a customer.

My mother has been an Apollo wearable wearer for years, and has said for most of that time that she has experienced an increase in restful, restorative sleep as a result of the Apollo. She has several chronic conditions, including chronic fatigue and chronic migraines, so this is a pretty big deal. She wears the Apollo unit to bed as well as during the day.

Last week, Apollo's app automatically updated, as it often does, and she didn't think anything of it. Around that same time, she started experiencing daily migraines, despite not changing anything about her diet, environment, medication, or lifestyle. A week later, she realized that her app had been automatically, triggering the "Social" vibration sequence during her sleep – a sequence she has NEVER set the app to trigger, as she realized early on in her Apollo journey that this sequence causes migraines.

Upon realizing this, she immediately chatted with customer service. They were not helpful and instead treated her as though she did not know how her device worked. To be clear, she does. The issue is that, after the update, her wearable keeps playing a different vibration that she did not set up, did not request, and that actively triggers migraines.

After that fruitless conversation, she reached out to Apollo via phone twice. Both times, she was met with rudeness and no answers. The second time, the customer service representative told my mother – after my mother reminded her three times that this call was being recorded so she should probably treat customers with kindness or at least basic human decency – that they would escalate her experience to the product dev team but if they can’t do anything, there’s “nothing else they can do.”

For a device that asks “Do you have a chronic medical condition for which you use this device?” during device setup, this is NOT friendly to those people. My mother has stopped using her device and her migraines have stopped literally overnight. I am incredibly disappointed in Apollo for their lax customer service, inability to resolve technical issues with clarity and concision, and carelessness with app updates.

Great device but more than half of the vibes are locked behind a very expensive pay wall. The device is expensive and you’d think you’d get access to all the vibes for a reasonable price, but no. They give you just enough to scrape by and then promote themselves with all the lock symbols on more than half of the vibes. Then their sessions try to put you to sleep during third shift and wake you up when you’re trying to go to bed. They should charge $39 for the vibes and let people without the device use sessions on their phones for more. Real sticking point. I’d buy one for everyone in my family if it didn’t seem like a rip.

The device is great. The subscription is expensive and very frustrating that you have to buy a subscription to use a product you already spent a ton of money on.

I was genuinely excited to order this device on February 10, 2026 — unfortunately, that was the only smooth part of the entire experience.

The device took longer than expected to arrive, and when it finally did, it wouldn’t charge. My charger showed a green light, but the device itself never displayed any indicator at all. I called customer service and was told I’d receive a call back within 30 minutes. That call never came. Instead, I received an email telling me to charge the device longer. I charged it overnight — still no lights, still no ability to connect it to the app.

I reached out to my payment provider for help, but heard nothing. Meanwhile, the company kept sending me automated emails asking how I liked the service. I didn’t. I replied with low ratings on the surveys, and only then did someone finally send me an RML.

I returned the item, and USPS confirmed delivery on March 2, 2026. The company emailed me saying they had “canceled the service,” but they did not refund me for the device or the service. This was a package deal — the wearable plus one year of the AI SmartVibes Membership for $349 (total $377 with tax). They refunded zero dollars.

To make matters worse, today I received notice from my payment provider that they were planning to rule in favor of the seller. Hard to believe: they sent me a defective device, made me chase them for an RML, received the return, and still credited me nothing.

I’ve had enough. If I don’t receive the refund I’m owed — and it has now been six days since they received the return — I feel obligated to share my experience so others know what they may be walking into.

I reviewed this company a few weeks back and they replied to my review saying they were very sorry they had not got back to me and resolved my issues and that they would look into my case. Yet again I have heard nothing from the company. I still have an Apollo that doesn’t work - and hasn’t ever worked since I got it in Dec. As I said before the customer service is terrible. They string you along and then start ghosting you when it comes to trying to sort a refund. I wanted to add this review so people know not to believe their last response to my previous review. I’ve given up all hope of getting a replacement or refund. Total waste of money.
And I’ve wasted hours of my time sending emails over the last 3 months.

Awful customer service. After cancellation of my order in the morning, they shipped it at night. A long run to reach them again for sending the product back and refund. I would not recommend it to anyone

I love my apollo neuro, and use it every day. I prefer the unwind mode. I use it to stimulate the vagus nerve via the chest, and it works great. It calms my nervous system, and my digestion has really improved since I started using it. As someone who struggles with chronic pain, it is a great tool for regulating my overactive nervous system.

Their app didn't work. It took weeks for them to acknowledge the problem, another week to send return instructions, and 3 weeks after sending back the device, I still haven't received a refund. They keep making up excuses. Avoid this company.

Update: After 4 weeks they finally sent the refund to me. Maybe reporting the issue to my credit card company helped move things along.

They had many chances to rectify the situation before I wrote my initial review, and I only wrote it after they ignored my 3rd request for a refund status. This is from one of the chat sessions regarding the refund: "We need to transfer this to our leadership team for further review." Why on earth would a leadership team need to review a basic refund? As I said earlier - avoid this company.

Original device was defective. Replacement was issued months later. Once I received a functioning unit and tried it, I requested a refund. Company refused because they start the refund clock from delivery of a defective device, not from receipt of a working one.

UPDATE: Thank you for responding.

Order number: AN170501
The original device was confirmed defective and replaced under warranty.
The replacement device was the first functioning unit I received.

My refund request was based on my experience with the functioning replacement, not the defective original unit. The issue is that the 30-day window elapsed before I had a working device to evaluate.

I would appreciate a careful review of the full timeline, including when the replacement was shipped and delivered.

Works great, though not really a fan of the subscription model, especially when it's a subscription that is needed to fully make use of a piece of hardware that I purchased. I believe that if it's a piece of hardware, like the Apollo wearable, none of its functionality should be locked behind a subscription.

Still, it does what it is advertised to do. When I select a vibe, it starts immediately, and is great when I am trying to be productive. The battery also lasts a while too. I've used it for about 3 hours since it was last on the charger, and it has only lost 12% of its battery power.

The Neuro won't charge and timers won't go off as set. I can't even tell you if it works because I can't even charge it

Customer service starts off friendly and helpful then they just go silent.

I've asked for a RMA 3 times now through customer support email and again, silence. I think they are waiting for the 30 days to pass!

Update(2/19/2026): I finally received a full refund from a helpful customer service rep.

I have had a variety of health conditions it has helped with for 3+ years.

Overall, the better I feel, the less I notice its effects. Because I've been both healthy and super sick, it makes me think that's the difference in the reviews.

I, however, refuse the armband. I clip it. All the time. Clip it to my collar. Clip it to my pants. Put it in my pocket.

So I think the user issues are 2-fold - I think the watch idea is silly (your nervous system is centralized, why isn't the apollo?), and I think if you're relatively healthy, you don't notice the benefits because you already feel good.

After read some online reviews ,I ordered Apollo Neuro. I used it during my sleep , but the wave keep me alert (I did put to low intension), after 2 hours I still couldnot fall sleep,the first night I only can sleep 2-3 hours . the wave didn't make me feel relax but bothered me 。I tried the sleep mode before bed later , still didn't work,made my sleep even worse . Maybe It doesn't work for me.

My friend and I have been using it for about 2.5 years. It is nothing more than a placebo effect. Many times I even forget to wear it and don't feel or think I am missing something, so I am just using it because I paid for it lol.
Also, the company is milking it to the highest extent. For example, they sell Smart Vibes for $99 a year, and this is nothing more than just a random change of vibration frequency.

BUYER BEWARE!
While I find Apollo has helped my sleep the battery has failed in 2 years. After spending $400 for this I am now told I have to spend $150 for a new pod. This is all way too much money for a device that has a battery expected to last one year (I was told this by customer service)

I have been using my Apollo Neuro wearable device periodically for sleep, relaxation and energy boosts. Subjectively, it seems to work at least some times. I would say it's worth a try since there is a 30day money back guarantee.

I bought my Apollo Neuro 1 month ago. My sleep has definitely improved, less waking up at night. And I feel generally better in the day, I'm sure the improved sleep is part of it. But I think it's more than that, it seems like I'm less sensitive to daily stress and I'm able to focus more. I use the different vibes during the day based on what I'm doing and and it seems to really work. It's a subtle improvement but noticeable. I would definitely recommend it.