I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... Voir plus
L'entreprise a répondu
Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... Voir plus
L'entreprise a répondu
I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
14004-K Willard Rd, 20151, Chantilly, VA, Etats-Unis
- 17039554819
We overthink pests so you don't have to.
4,1
Bien
231 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was having a problem with ants in my…
I was having a problem with ants in my pantry and bathrooms set up and appointment and they show up next day thank you for your great service
23 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Jose,
Thank you for sharing your experience! We’re glad we could help get your ant problem under control quickly. Our Aptive team works hard to provide fast, effective service while making sure your home is fully protected, and it’s wonderful to know that made a difference for you. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide the same attentive service whenever you need us.
-Jasmine
Aptive’s technician did an excellent…
Aptive’s technician did an excellent job with the pest control treatment and was very professional. However, the scheduling was very frustrating. My appointment window was 12–5 pm, but the tech did not arrive until after 7 pm. I ended up waiting more than 7 hours with no calls from Aptive. Unfortunately, this isn’t the first time this has happened. Aptive needs to improve communication and reliability around scheduling. It would be helpful if they would provide status updates, when their Tech is running late.
23 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi James,
Thank you for sharing your experience and for your honest feedback. We’re glad to hear that our service professional provided professional and thorough service, but we sincerely apologize for the frustration caused by the scheduling delays and lack of communication. We understand how inconvenient it is to wait without updates, and your feedback highlights an area where we need to improve.
At Aptive, we take both service quality and reliability seriously, and we’ll be reviewing your account to ensure future appointments are handled more efficiently with better communication. We truly appreciate your patience and the opportunity to make this right.
-Jasmine
I hired Aptive to get my spider…
I hired Aptive to get my spider situation under control and it has not gotten much better. I am very frustrated. I am always told activity will increase after treatment but after months of treatment I would think they should be almost completely gone and they are not. They are in the same places and for the most part as many as I had when the treatments began.
5 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Steve,
Thank you for sharing your experience. We understand how frustrating it can be when spider activity hasn’t improved as expected. At Aptive, we design our treatments to be effective, but every home and pest situation is unique, and sometimes additional adjustments are needed to see the results you’re looking for.
We want to make sure your spider issue is properly addressed. Please reach out to us at socialmedia@goaptive.com so we can review your service history, assess what’s happening at your property, and create a plan to help reduce the spider activity. Thank you for being part of the Aptive neighborhood and for giving us the opportunity to improve your experience.
-Jasmine
Unreliable
Canceled scheduled service after 4 notices saying they were coming, offering no explanation or alternative until I called to complain.
20 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi there,
Thank you for sharing your experience. We’re sorry for the frustration caused by the canceled service and the lack of communication beforehand. At Aptive, we aim to provide reliable service and clear updates, and it’s clear we fell short in this instance.
We want to make this right and ensure your service is completed as expected. Please reach out to us at socialmedia@goaptive.com so we can review your account, reschedule your service at a convenient time, and address any concerns. Thank you for being part of the Aptive neighborhood and for giving us the opportunity to improve.
-Jasmine
They ask questions to see what the…
They ask questions to see what the needs are. If I’m not here. They still do a very efficient job.
5 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Frankie and Sandra,
We’re glad to hear your service experience has been both thorough and efficient! At Aptive, we take pride in listening to our neighbors’ needs and providing reliable, high-quality service even when you’re not home. Thank you for being part of the Aptive neighborhood and for sharing your feedback!
-Jasmine
Did what was asked
12 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Dave,
We’re glad to hear your service met your expectations! At Aptive, we take pride in providing thorough, reliable care to ensure our neighbors’ homes are protected. Thank you for being part of the Aptive neighborhood and for sharing your feedback!
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Michelle,
We’re glad to hear your service professional is doing a great job and proactively looking for potential issues! At Aptive, we take pride in thorough, attentive service to ensure our neighbors’ homes are well protected. Thank you for being part of the Aptive neighborhood and for sharing your feedback!
-Jasmine
Professional serviceman
Professional serviceman, on time, and courteous, knew what he was doing’s
4 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Douglas,
Thank you for sharing your feedback! We’re glad to hear our service professional was punctual, courteous, and knowledgeable. At Aptive, we strive to provide reliable, expert service that gives our customers peace of mind and keeps their homes comfortable. We appreciate you being part of the Aptive community!
-Jasmine
Rep was attentive to what I asked him…
Rep was attentive to what I asked him to do.
18 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Preston,
Thank you for sharing your feedback! We’re glad to hear our service professional was attentive to your requests. At Aptive, we strive to provide thorough, personalized service that keeps your home comfortable and protected. We appreciate you being part of the Aptive community!
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Dianne,
Thank you for your feedback! At Aptive, our regular applications are designed to provide ongoing protection and keep your home comfortable. We appreciate you being part of the Aptive community and look forward to continuing to care for your home.
-Jasmine
I've been unsatisfied from the very…
I've been unsatisfied from the very beginning. I repeatedly told them to stop texting me 3 times a day on the sceduled date. I have not noticed any improvment from my previous company, and still get occaisional spiders, and bugs.
6 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Rick,
Thank you for sharing your experience. I’m truly sorry to hear that things haven’t met your expectations so far. At Aptive, we always want our service to feel helpful, not overwhelming, including our communications. Your account will be reviewed so we can adjust how we’re reaching out and make sure it’s more comfortable for you.
We also want you to feel confident in the protection we provide. Occasional pest activity can happen between treatments, but our service professionals are always ready to come back out for a re-service if needed at no extra cost. Please reach out to us directly at socialmedia@goaptive.com so we can review your account in detail and create a plan that better fits your needs.
Thank you again for being part of the Aptive community. We’re committed to earning your confidence and making your experience better moving forward.
-Jasmine
Dissatisfied and covered in bites!
I was initially satisfied with Aptive services, but there seems to be an increase in the number of spiders, mosquitos, and wood roaches. Trying to keep them out of the interior of my home has been challenging. I'm getting bitten a lot and we found a tick on my dog. After each application, the tech always days, "it may get worse before you see improvement". We'll, withe last 4 applications, there has been absolutely no improvement. I'm very disappointed.
13 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Melinda,
We sincerely apologize for the ongoing pest issues you’ve experienced and understand how frustrating this must be. At Aptive, we strive to provide effective, thorough pest control, and it’s clear we’ve fallen short in your case. Your feedback is very important, and we’d like the opportunity to review your account and determine how we can better address these challenges. Please reach out to us directly at socialmedia@goaptive.com so we can work with you to make things right and ensure your home is more comfortable.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Kipp,
Thank you for your feedback! We’re glad to hear that our team communicated clearly and kept you informed. At Aptive, we strive to provide service that is not only effective but also easy and stress-free for our homeowners. We truly appreciate you being a part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Leslie-fabulous thorough job!
Leslie, from Aptive, is the BEST - he was thorough, helpful, knowledgeable and wenr above and beyond expectations!
10 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Leslie provided thorough, knowledgeable, and helpful service, going above and beyond your expectations. At Aptive, we take pride in having service professionals who deliver exceptional care and make our homeowners feel confident and supported. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Jeevan,
Thank you for taking the time to share your experience with Aptive. I’m very sorry to hear that your service was not completed as expected. That is not the standard we aim to provide for anyone in the Aptive neighborhood.
We take feedback like yours seriously, and I’d like the opportunity to review your account and make sure your service is completed properly. Please reach out to us directly at socialmedia@goaptive.com so we can address this promptly and ensure you receive the full service you were promised from Aptive.
-Jasmine
It was very professional and Aptive
It was very professional and the technician was knowledgeablewsge.
4 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Wayne,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that your service was professional and that our service professional was knowledgeable. Our team takes pride in providing thorough, high-quality service to everyone in the Aptive neighborhood, and it’s wonderful to know we delivered that for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Calvin,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that you appreciated our professionalism. Providing courteous, reliable service is at the heart of what we do for every customer in the Aptive neighborhood, and it’s wonderful to know we delivered that for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
This last time the girl did a wonderful…
This last time the girl did a wonderful jobjob
9 septembre 2025
Réponse de Aptive Pest Control - Alexandria
Hi Katheryn,
Thank you for sharing your feedback! We’re thrilled to hear that our Aptive service professional did a wonderful job during your recent visit. Providing attentive, thorough, and professional service is very important to us, and it’s great to know our efforts made a positive impact. We truly appreciate you being part of the Aptive community and look forward to continuing to protect your home with the same level of care at every visit.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Charles,
Thank you for your feedback! We’re thrilled to hear you’re happy with the service. At Aptive, we take pride in providing thorough and reliable pest control for our neighbors, and it’s always rewarding to know our efforts make a difference. If you ever need any further assistance or have questions about your service, please don’t hesitate to reach out.
-Jasmine
The bottom line, not happy.
The bottom line; AT, 9034 Leamon Rd. Harrison, TN. at the Brown's house, we still have ants and spiders galore. Your people don't do what they needed to do for spider control. Spraying a floor at the wall in the garage, before sweeping cobwebs down, that's just doing nothing unless they crawl on the ground, following the wall. Useless!! I signed a 2 year contract to save $200, and after the first visit went bad, because of rushing to get in and out. Then the next one, a couple of days later, well, she did alright, but she wouldn't spray the top of the rafters at the top part of the wall in my garage. She didn't even sweep the cobwebs down. I dont know why. I was told, by Kade, that this was for sure, going to happen in my garage, and all around the house. Neither of your people that came out here, did what I expected, because they were both in a rush. If y'all can't seem to take the time to do what I was told by Kade, your salesman, to make the sale, then I'm definitely ready to give up the ghost, throw in the towel, lift the white flag of surrender, and call it quits. Let me know your answer sooner, than later please. I have a decision to make on your contract. Ask Kade to come back by and I'll show him what was not done. Then, he can tell you if I'm not believable. Do something about this issue of things not getting done. I truly need a company that I can trust to do the job correctly. I thought, from what all Kade said about the company, that I could trust your people, but if I'm not watching, after being so disappointed with the work that is not getting done, is it getting done correctly? I know its not getting done so far, simply because I'm still walking into spider webs, each day, same places, and seeing ant hills in the yard. Nothing has changed. Hello? I look forward to seeing what, if anything, that you do to correct this issue. You should refund me for that terrible first visit, which turned into two different visits, and it has done nothing that I can see. If, after I chat with a supervisor, and not a CSR, you can promise me, that they will not have any reason to be in a hurry on the next visit this month, and do the job right. NOT IN A RUSH, BECAUSE OF TOO MANY STOPS ON THEIR DAY'S AGENDA.
You really shouldn't rush your technicians, by giving them so many stops to get to in a day. Allow them to take their time and do it right. Let's chat. GET TO A SOLUTION.
26 août 2025
Réponse de Aptive Pest Control - Alexandria
Hi Buddy,
Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration and disappointment you’ve faced with your service at your home. At Aptive, we strive to provide thorough and reliable pest control, and it’s clear from your feedback that we fell short of your expectations and our own standards.
I understand how upsetting it is to see ants, spiders, and cobwebs still present after multiple visits, and I sincerely apologize for the rushed service you experienced and the miscommunication regarding what was promised. This is not the level of care we want our neighbors to receive, and I completely understand your concerns about trusting that the work will be done correctly.
We’d like the opportunity to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can review your account in detail, coordinate with Kade or a supervisor, and ensure the next visit is thorough, focused, and meets the expectations set for your home. Your trust is important to us, and we want to do everything we can to restore it.
Thank you again for your feedback. It helps us improve and better serve our neighbors who rely on Aptive for pest protection.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.