I have made it clear that I only want service every 90 days which is what I agreed to. They repeatedly send a rep out in 60 days, I believe in an attempt to get more revenue. They bill you everytime... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Matt came by to treat our outdoor area and did an amazing job clearing out webs, dusting and spaying around window ledges and treating the perimeter where those pesky bugs hide. He texted before arriv... Voir plus
L'entreprise a répondu
Our family has been an Aptive Pest Control customer for years. It is hands down the best company we have used. No ants or crickets in our home with Aptive (past companies failed). Happy to say we stil... Voir plus
L'entreprise a répondu
I get text messages letting me know the appointment is about to start, I can cancel and reschedule without any hassle, the supplier always make sure he sends me photos of the work he performed, and if... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Chantilly, VA offers reliable residential pest control services designed to meet the needs of local homeowners. Our Chantilly team helps protect homes from pests like ants, spiders, cockroaches, rodents, and more with personalized treatment plans. We’re committed to delivering effective solutions and dependable service throughout Northern Virginia. Serving Chantilly and surrounding areas, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that fits your needs.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
14004-K Willard Rd, 20151, Chantilly, VA, Etats-Unis
- 17039554819
We overthink pests so you don't have to.
4,1
Bien
231 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Last visit the person was suppose to…
Last visit the person was suppose to change the mouse traps in garage and garage door was kept open for him after telling him what needs to be done but was not done.
2 août 2025
Réponse de Aptive Pest Control - Alexandria
Hi Rahul,
Thank you for sharing your experience with us. I understand how frustrating it must have been to leave your garage open and give clear instructions, only for the traps not to be changed as requested. This isn’t the level of service Aptive aims to provide. I’d like to make it right by reviewing your account and arranging for one of our service professionals to return and complete the work you were expecting. Please reach out to us at socialmedia@goaptive.com so we can get this resolved for you. We value you as part of the Aptive neighborhood and appreciate the opportunity to earn back your confidence in our service.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Billy,
Thank you for sharing your experience with us! We’re so glad to hear you found our team both professional and understanding, that’s exactly what we aim for at Aptive. Your feedback means a lot, and we appreciate you being part of the Aptive neighborhood. We’ll continue working hard to deliver the same level of care and service every time we visit.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Kimberly,
Thank you so much for the kind words! We're thrilled to hear that your pest concerns have been fully taken care of. Delivering effective, high-quality service is what we strive for at Aptive, and it’s great to know we’ve met that mark for you.
We appreciate you being a valued part of the Aptive community, and we’re always here if you need anything down the road!
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Warner,
Thank you for sharing your positive feedback! We’re so glad to hear you’re pleased with the service you’ve received. At Aptive Environmental, we’re committed to providing reliable, effective pest control and truly appreciate you trusting us to protect your home.
We look forward to continuing to serve you with the same level of care and dedication.
Thanks again for being part of the Aptive family!
-Jasmine
Your employees make the difference!
23 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Paul,
Thank you so much for recognizing our team! At Aptive, we truly believe that our employees are the heart of what we do, and it’s wonderful to hear that their dedication is making a positive difference for you. We appreciate you being part of the Aptive family and look forward to continuing to serve you!
-Jasmine
After a year serving still a lot of…
After a year serving still a lot of roaches around home . Not satisfied at all
15 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Mohammad,
Thank you for taking the time to share your experience. We’re sorry to hear that you’re still dealing with roaches after a year of service—that’s definitely not the outcome we aim for at Aptive. Your satisfaction matters, and we’d really like the chance to make this right.
Please feel free to reach out to us at socialmedia@goaptive.com with your service address so we can review your account and get a more effective solution in place. We're here to help and appreciate you being part of the Aptive family.
-Jasmine
Always on time and very informative…
Always on time and very informative about the work and areas being treated.
12 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Philipia,
Thanks so much for sharing this! We’re glad to hear our service professionals are consistently on time and keeping you informed throughout the process—that level of care and communication is something we truly value at Aptive. We appreciate you being a part of the Aptive family!
-Jasmine
The service people always let me know…
The service people always let me know they've arrived, and ask if I have any problems...before they start their work.
12 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Cliff,
Thanks so much for your kind words! At Aptive, we believe great service starts with communication, so it means a lot to hear that our team consistently checks in with you before getting started. We’re proud to have service professionals who care about your experience and make sure your concerns are always heard. We're grateful to have you as part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Joe,
Thank you for your kind words! We’re glad to hear that our team was courteous and did a good job—that’s exactly the standard we strive to uphold at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, respectful service.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Dan,
Thank you for taking the time to leave a review! We’re glad to hear you had an experience with our service professional. If there’s any feedback you’d like to share or if there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate you being part of the Aptive family!
-Jasmine
They are very professional They explain…
They are very professional They explain everything they are doing...the girl was really friendly.. excellent job
15 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Carol,
Thank you for sharing your experience! We’re thrilled to hear our team was professional, thorough in explaining the process, and friendly throughout the visit. It means a lot to know our efforts made such a positive impression. We’ll be sure to pass along your kind words!
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
I have a service Agreement with Aptive…
I have a service Agreement with Aptive Pest Control., and I reside in Aldie, Loudoun County, VA. I scheduled for service on Saturday July 19th within a time frame of 8:30 a.m to 10:30 a.m. I spoke to Candice around 9:14 a.m, Eastern Time and I was told by her that a Technician will be servicing our house: - Interior and Exterior before 10:30 a.m. When I inquired to find out the status of the arrival time of the Tech, Candice put me hold but the call got disconnected and she never had the courtesy to call me back. After 15 minutes, I called again and spoke to April but could not find out the arrival time of the Tech. It was 10:30 a,m and the Tech never called or showed up and I called Aptive and spoke to Cindy. She tried contacting the Tech Jackson but to my disappointment, Cindy tole me that she does not know what time Jackson will be coming over. I was very annoyed and frustrated as I wasted 3 hours of my time on Saturday morning and the Tech Jackson never had the decency or manners to notify me about the time of arrival or he was running late. This is not the first time I had problems with a service Technician about punctuality or courtesy. I had decided not to renew the contract once it expires as I cannot tolerate the lousy service I am receiving from Aptive Pest Control.
19 juillet 2025
Avis spontané
Réponse de Aptive Pest Control - Alexandria
Hi Clarence,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the lack of communication and follow-through with your scheduled service. Waiting for hours without an update or clear timeline is completely unacceptable, and we understand how upsetting that must have been—especially when you've made time in your day and were told a service professional would arrive within a specific window.
What you described falls far short of the service standard we strive for at Aptive. We also take great concern with your ongoing experience regarding punctuality and courtesy, and it’s clear we need to address this internally. Your feedback has been shared with the appropriate teams so we can ensure this doesn’t continue to happen, and we’re reviewing the situation with the service professional and support staff involved.
We understand your decision regarding your contract and hope you’ll allow us the opportunity to make this right before it ends. If you’re open to further conversation, please reach out to us at socialmedia@goaptive.com. Thank you again for your honest feedback—it helps us do better.
-Jasmine
Very responsive to my requests.
When we had to request a revisit because of yellow jackets, Aptive quickly responded. The techs are always very polite and friendly.
11 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Patti,
Thank you so much for your kind words and for being part of the Aptive family! We're really glad to hear our team responded quickly to your yellow jacket concerns and that our service professionals consistently bring professionalism and friendliness to your home. Your peace of mind and satisfaction mean a lot to us, and we’re here whenever you need us next.
-Jasmine
I tried to cancel my service
I tried to cancel my service, and charged no fees as they never did as promised! Now they are trying to charge me a cancelled fee and I protested! For an hour on the phone a girl named Anna refused, I asked to speak to a supervisor and she said she could not hear me, and hung up!!! I placed a hold on the file and discussed with my bank a dispute!! Absolutely terrible company, and violated my HOA rules of No solicitation allowed
28 juin 2025
Réponse de Aptive Pest Control - Alexandria
Hi Mark,
We’re really sorry to hear about your experience and completely understand your frustration. What you’ve described does not reflect the level of service or communication we expect from our team at Aptive. We take concerns like yours seriously—especially when it involves a misunderstanding around cancellation, charges, or communication with our support team. We’d like to take a closer look and work toward a fair resolution. When you have a moment, please reach out to us at socialmedia@goaptive.com. We truly appreciate you bringing this to our attention and giving us the opportunity to make things right.
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Anthony and Jeanette,
Thank you so much for the kind words! We’re thrilled to hear that Kevin continues to provide the thorough and high-quality service you expect from Aptive. We’re proud to have him on our team and even more grateful to have you as part of the Aptive family. If there’s ever anything more we can do to support your home, we’re always here to help!
-Jasmine
I was disappointment with the May…
I was disappointment with the May service, which did not meet expectations. The service manager took and sent photos of a property that was not mine as confirmation of completed work. This error is concerning, especially considering the importance of accurate and reliable service.
When I contacted your support team, I was told a $10 credit would be applied to my account as a courtesy. However, no such credit appeared on my bill.
2 juillet 2025
Réponse de Aptive Pest Control - Alexandria
Hi Steve,
Thank you for bringing this to our attention. We sincerely apologize for the mix-up with the photos and understand how important it is to have accurate and trustworthy communication from our team. The mistake with your service confirmation and the missing credit is not the experience we want for our Aptive customers.
We’d like to review your account and make sure everything is corrected promptly. Please email us at socialmedia@goaptive.com with your service address so we can investigate and ensure the credit is applied properly. We appreciate your patience and the opportunity to restore your confidence in Aptive.
-Jasmine
Thorough and informative
I always get a report on what the technician looked for and what was found.
27 juin 2025
Réponse de Aptive Pest Control - Alexandria
Hi Karen,
Thank you for taking the time to share this! We're glad to hear that the detailed reports from your Aptive service professional have been helpful. Transparency and communication are key parts of how we deliver peace of mind, and it's great to know you're seeing that in action. We’re grateful to have you as part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Alexandria
Hi Leonard,
Thank you for sharing that! We’re so glad to hear our team was mindful of your pets—safety and peace of mind are always top priorities at Aptive. We know how important it is to care for your whole household, and we truly appreciate you trusting us to help protect your home. Let us know if there's ever anything more we can do!
-Jasmine
Service rep communicated well and…
Service rep communicated well and performed the work as assigned. Fence gate was left unlatched, but luckily the dog did not escape. We asked about rat activity in the attic, but rep could not answer and did not offer to have the office to respond either. We are expected to contact the office. We paid more for this service, but the level of service is minimal.
18 juin 2025
Réponse de Aptive Pest Control - Alexandria
Hi Wayne,
Thank you for taking the time to share your experience. We’re glad to hear that your service professional communicated clearly and completed the treatment, but we’re genuinely sorry that other aspects of your visit didn’t meet the standard of service you deserve — and that we strive for at Aptive.
Leaving the gate unlatched and missing an opportunity to support you with your concerns about attic activity are things we take seriously. Your peace of mind and your pet’s safety matter to us, and we understand how frustrating it can be to feel like the responsibility is left on your shoulders after investing in a higher level of service.
We’re committed to making this right. A member of our team will follow up with you directly to address the attic concern and make sure everything moving forward aligns with your expectations. Thank you again for being part of the Aptive family and for holding us accountable to do better.
-Jasmine
Efficient and Transparent
Technician comes and does his/her job and leaves without issue then sends a service completed notice to my email. Efficient and transparent.
25 juin 2025
Réponse de Aptive Pest Control - Alexandria
Hi Doc,
Thank you for your feedback! We’re happy to hear that our Aptive service professional provided efficient, seamless care and kept you informed with timely service updates. Transparency and respect for your time are key parts of how we serve our customers, so it’s great to know these efforts are making a difference. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with dedication and clear communication.
-Jasmine
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