Great technicians doing the great work! However... The company seems to be on a quest to make it harder and harder to communicate with them: - No workable email support (only by phone) - No flex... Voir plus
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Établissement
Changer d'établissement472 Lindbergh Avenue, 94551 Livermore, California, US
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Lisez les avis des autres
Always an easy service that doesn’t go unnoticed. I have a garden so I’m always making sure the area is clean and Aptive members have gone out of their way of cleaning up anything I had forgotten abou... Voir plus
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Usually on arrival they ask if there are any particular insect issues I have been experiencing, so that they can address them first. They then inform me, by text, of what they are treating my home for... Voir plus
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Derick Avila is professional, bright, loves his job, Aptive, life, and is a wonderful person and representative for you. From texting me of his arrival, doing each task by the book, making me feel g... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Livermore, CA provides trusted residential pest control services tailored to homes across Alameda County. Our Livermore team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans designed to meet your specific needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Livermore and surrounding East Bay communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
472 Lindbergh Avenue, 94551, Livermore, California, Etats-Unis
- 14158432163
We overthink pests so you don't have to.
4,3
Excellent
345 avis
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Life changing!
I love how effective their service is. You never really realize how annoying and time consuming dealing with an ant problem is, until you no longer have to deal with it. Went from spending hours every day killing and cleaning up trails of ants entering the house from every direction. After the first treatment, gone. No more canceling plans to go out of town for the weekend because of, "the ants." No more dreading to get out of bed in the morning. No more freaking out at every little black speck and crumb you see. All of the Techs have been super nice. Willing to do whatever it takes to get the job done. The only reason for not giving 5-stars, was the per visit cost, and the 2-year contractual obligation. But, you get what you pay for. And, in this case, the peace of mind the service provided was worth every penny.
7 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Nathan,
We’re so glad to hear our service has made such a big difference in your home! At Aptive, we take pride in handling every detail carefully so you don’t have to worry about ants or spend time managing them yourself. Knowing our team’s efforts have brought you peace of mind and allowed you to enjoy your home again means a lot to us. You can always count on us, we’ve got this handled, and we truly appreciate you being part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Bay Area
Hi Nicole,
Thank you for your kind words! At Aptive, we take pride in making sure every customer’s needs are fully handled with care and attention. We’re thrilled to hear you had a great experience and look forward to continuing to provide the service you can count on.
-Jasmine
Unsatisfied with services
I recently noted a suspected gopher issue in my yard and made an appointment with Aptive to address this. On the day of the appointment, I called to confirm at 4:00 p.m. pst as I had not received any call/text and was assured that the service would take place. No one showed. The following morning, I called again and received the requisite "sincere apologies" but would need to reschedule for the following day. Having no alternatives, I agreed. The technician text me prior to arrival and let me know that he is unable to handle the suspected gopher issue although 'RODENTS" are clearly stated in my contract as well as on the Aptive trucks. Needless to say, I was not happy with this and was not the fault of the technician. He was professional and courteous and treated my home as my regular service required. I have had to contact a straightforward and honest person to address my gopher issue.
2 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Kevin,
Thank you for sharing your detailed feedback. I completely understand your frustration, as scheduling issues combined with the gopher concern not being addressed would be very disappointing. While I’m glad to hear the service professional was professional and treated your home with care, it’s clear we fell short in fully handling your gopher issue.
At Aptive, we aim to make sure every service visit is clear, thorough, and properly handled. We’d appreciate the opportunity to review your account and see how we can better assist you with this issue. Please reach out to us at socialmedia@goaptive.com so we can discuss a solution and ensure your home is properly handled moving forward. Your satisfaction and trust are very important to us.
-Jasmine
Ants return
After supposedly spraying for ants, they returned the next day. He never sprayed the counter I suggested as the source.
2 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi John,
Thank you for sharing your feedback. We completely understand your frustration and apologize that the treatment didn’t fully address the area you pointed out. At Aptive, we strive to make sure every visit is thorough and properly handled, so issues like this are addressed the first time.
Please reach out to us directly at socialmedia@goaptive.com so we can schedule a follow-up and ensure your ant concerns are fully handled. We want to make this right and restore your confidence in our service.
-Jasmine
Ron the Awsome
Ron treated for roaches and removed some wasp nests that I didn't even know were there before (I wasn't looking up.) Ron is a very professional and personable technician who answered my questions and was aware of my pet's needs and mine.
1 avril 2026
Réponse de Aptive Pest Control - Bay Area
Hi Janice,
We’re thrilled to hear Ron provided such thorough and thoughtful service! At Aptive, we take pride in handling every detail with care, addressing pests, answering questions, and keeping your home and pets in mind, so you can feel confident your home is protected. Thank you for trusting us, we’ve got this handled.
-Jasmine
They just keep taking monthlymoney but…
They just keep taking monthlymoney but not service
8 janvier 2026
Réponse de Aptive Pest Control - Bay Area
Hi there,
We’re sorry to hear about your experience and appreciate you sharing this feedback. At Aptive, we take every concern seriously and want to ensure your services are handled properly and fairly. Please reach out to us at socialmedia@goaptive.com so we can review your account and make things right.
-Jasmine
Great service
Great service, great staff, great technology. They always come on schedule and listen to me if I have any current issues with pests, working to resolve pests with organic measures first. If a problem pops up between services they will come out quickly to take care of it.
20 mars 2026
Réponse de Aptive Pest Control - Bay Area
Thank you for sharing this with us, Dana! We're really happy you appreciate our service and team. It's great to know that our treatment approach makes such a positive impact as well! We also strive to be responsive and punctual, so it's wonderful to hear that we've met your expectations in these areas. If there's anything more we can do to enhance your experience, or if you have any additional feedback, please feel free to reach out. We're grateful to have you as a part of Aptive!
-Alexis
Tony Timmons was professional & thorough
Tony Timmons was very professional, friendly and thorough
28 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Patricia,
Thank you for sharing your experience! We’re thrilled to hear that Tony provided a professional, friendly, and thorough service. At Aptive, we take pride in ensuring every visit is carefully handled so you can feel confident your home is protected.
We truly appreciate you choosing Aptive, and you can always count on us, we’ve got it handled.
-Jasmine
We have no complaints and rarely any…
We have no complaints and rarely any bugs. The only criticism I have is having to interact with a machine when calling the office.
21 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Robert,
We’re thrilled to hear your home has been largely protected! At Aptive, we take pride in making sure every concern is fully handled, so you can enjoy a safe and comfortable home. We also appreciate your feedback about our phone system and will keep it in mind as we continue improving the ways we connect with our customers. Thank you for trusting us to care for your home!
-Jasmine
Great job every time
Great job every time. Even though the technician changes every service, they make sure to give the same great customer service with every visit. The text asks thorough questions and makes sure to address any concern I may have. Thanks Aptive.
28 mars 2026
Réponse de Aptive Pest Control - Bay Area
Thank you for sharing this, Joel! We’re really glad to hear you’ve had consistent, great service and that each service professional has taken the time to address your concerns thoroughly. We appreciate your continued trust and support. It means a lot to us to have you as a part of Aptive!
-Alexis
Réponse de Aptive Pest Control - Bay Area
Hi Armando,
Thank you for sharing your experience! We’re thrilled to hear you found our service and communication excellent. At Aptive, we take pride in making sure every visit is fully handled, so you can have confidence that your home is protected and cared for.
We truly appreciate you choosing Aptive and being part of our neighborhood, we’re always here to keep things handled for you!
-Jasmine
mosquitos everywhere
I had an mosquitos problem in my backyard and they send someone to fix the problem the same day i call.
19 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Christopher and Maria,
That’s great to hear, and we’re glad you reached out when the mosquito issue came up.
At Aptive, we know how important it is to be able to enjoy your outdoor space without the nuisance, so getting someone out quickly is a priority for us. It’s awesome to hear our team was able to respond the same day and get things handled right away.
We appreciate you choosing Aptive and trusting us to take care of your home!
-Jasmine
The guy was very professional and…
The guy was very professional and polite and knew exactly what needed to be done. He took he’s time and made sure nothing was missed.
19 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Sally,
We’re so glad to hear our service professional was thorough, polite, and knew exactly what needed to be done. At Aptive, we take pride in making sure every detail is handled so you can enjoy a protected home without any worry. Thank you for trusting us, we’re always here to make sure your pest concerns are handled with care and expertise.
-Jasmine
I already filled one out but here goes
I already filled one out but here goes. Billy was professional, friendly, knowledgeable and thorough. He explained the procedures to me.
11 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Gloria,
Thank you for taking the time to share your experience! We’re thrilled to hear that Billy was professional, friendly, and thorough, and that he took the time to explain the procedures clearly. That level of care is exactly how we like to have every visit handled at Aptive.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, you can count on us, we’ve got this handled.
-Jasmine
Can you give 0 stars
Can you give 0 stars? The technicians are nice but the customer support is awful and they literally don't read their emails and hang up the phone on you when you try to cancel. Do not sign up for them, they just try to ignore you wanting to cancel and keep trying to charge you.
12 mars 2026
Avis spontané
Réponse de Aptive Pest Control - Bay Area
Hi Sean,
Thank you for taking the time to share your experience. I completely understand how frustrating it must have been to feel ignored when trying to cancel, and that’s certainly not the level of service Aptive strives to provide.
While I’m glad to hear you found our service professionals to be courteous, your feedback about our customer support is very concerning. We take situations like this seriously and want to make sure cancellations and account updates are handled properly.
Please reach out to us directly at socialmedia@goaptive.com so we can review your account, address any billing concerns, and ensure this is corrected. Your feedback is important, and we truly appreciate the opportunity to make things right and improve our process.
-Jasmine
The whole company needs an overhaul
The whole company needs an overhaul. You can’t call anybody somebody should actually try it themselves and you’ll not get through when you leave a number for a call back. It never comes. Therefore, you can’t go online to book your appointments because the calendar show that they’re all booked up but then if you’re lucky enough to get through to a phone call, then they can get the date that you were looking for. Why is it different from an online system to when you call a person to speak to? The last technician I had did a horrible job and I don’t believe that it was his fault because when I called that morning and hung on the line for three hours to speak to a supervisor, they told me they were having a hard time locating the technician to see where they were and I feel like this guy probably finished his route and then came over to do mine because they wanted to reschedule me and I said absolutely not but yet you guys don’t have a problem doing the auto pay
11 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Norma and Jim,
Thank you for sharing this detailed feedback. It’s clear the experience you described was frustrating, especially when you were trying to get in touch with someone and schedule your service. Spending that much time on hold and not receiving a callback is not the level of communication we want anyone to have when reaching out to Aptive.
We also understand how confusing it can feel when appointment availability looks different online compared to what may be available when speaking with someone directly. Your comments about the scheduling system, communication, and the timing of the visit from the service professional are important, and they highlight areas where we need to do better. Every customer should feel confident that their service is being handled with care and transparency.
We’d truly appreciate the chance to take a closer look at your account and discuss what happened so we can address your concerns directly. Please reach out to us at socialmedia@goaptive.com and reference your review so we can review the scheduling details, the service visit, and work toward a better experience moving forward.
Thank you for bringing this to our attention and for giving Aptive the opportunity to improve.
-Jasmine
Réponse de Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing such kind feedback. It means a lot to hear that our team has consistently made a positive impression during your visits.
At Aptive, we believe great service starts with great people, and our service professionals work hard to provide friendly, respectful, and helpful support each time they’re out caring for a home. Knowing that their efforts are being noticed truly means a lot to our team.
We really appreciate you choosing Aptive and being part of the neighborhood we serve.
-Jasmine
Job well done
Job well done. Rat traps were placed in strategic places around the interior of the garage and garage door. After traps were placed, I saw no more rat droppings!! It was amazing! Nice!!
28 février 2026
Réponse de Aptive Pest Control - Bay Area
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that the strategic placement of the traps made such a difference and that your garage is protected. At Aptive, we take pride in providing effective and thorough solutions for every home, and it’s wonderful to know our team was able to deliver results you noticed immediately. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Service people always send reminders of…
Service people always send reminders of when they are coming. Product seems to work well.
28 février 2026
Réponse de Aptive Pest Control - Bay Area
Hi Phyllis,
Thank you for sharing your feedback! We’re glad to hear that our team’s reminders make scheduling convenient and that the treatments are effectively keeping pests at bay. At Aptive, we take pride in providing reliable, thorough, and professional service, and it’s wonderful to know our efforts are making a difference for your home. We truly appreciate you choosing Aptive to help protect your property!
-Jasmine
The service tech was friendly
The service tech was friendly and knowledgeable. All questions were answered and all the service areas were done quickly.
3 mars 2026
Réponse de Aptive Pest Control - Bay Area
Hi Peter and Donna,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was friendly, knowledgeable, and thorough in addressing all of your questions. At Aptive, we take pride in providing professional, efficient, and attentive pest control for every home, and it’s wonderful to know our team met your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
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