Salesperson was fantastic and the technician I saw on the first day was very attentive and explained things, I.e. couldn’t treat the lawn because I let my chickens free range and they couldn’t spray w... Voir plus
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Établissement
Changer d'établissement2525 East Royalton Rd, 44147 Broadview Heights, OH, US
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Lisez les avis des autres
I was thoroughly impressed. I called Aptive to inform them that I had wasp nests forming in my doorway. They sent out a representative the next day. He removed the nests and found more within my... Voir plus
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From the initial introduction, our experience with Aptive has been great so far. The signup process and our first couple of treatments have gone smoothly. Very pleased with the service and team member... Voir plus
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Dillon, Termite Tech, Announced his arrival & departure, He explained the procedure of how to extract the bait traps, on one bait trap showed me the path of how the termites ate through the food. Ve... Voir plus
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
2525 East Royalton Rd, 44147, Broadview Heights, OH, Etats-Unis
- 12166771645
We overthink pests so you don't have to.
4,6
Excellent
228 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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they keep me informed.
9 janvier 2026
Réponse de Aptive Pest Control - Cleveland
Hi Norma,
We’re glad to hear that our team keeps you informed throughout every visit. At Aptive, clear communication is a key part of how we provide thorough and reliable service for every home we visit. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
My technician is always on time,gives…
My technician is always on time,gives me a text before they arrive & reminders week or so before. They are very thorough in their job,explain everything, take pictures of their work.Ask is you have any concerns or questions. Overall, a great company. I've been with them for years & don't plan on leaving them anytime soon!
.
6 janvier 2026
Réponse de Aptive Pest Control - Cleveland
Hi Lori,
Thank you so much for sharing this and for being a longtime part of the Aptive community. We’re really glad to hear your service professional consistently communicates ahead of time, arrives as expected, and takes the time to explain the work, document the service, and address any questions you may have. That level of care and transparency is exactly what we strive for.
Your continued trust over the years truly means a lot to us, and we appreciate you choosing Aptive to help protect your home. We’re grateful to have you with us and look forward to continuing to provide the same level of service you’ve come to expect.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Tammy,
Thank you for sharing your feedback! We’re glad to hear our team provided thorough service and kept you well informed throughout the process. Clear communication and attention to detail are what we strive for at Aptive, and it’s wonderful to know it made a difference for you.
We appreciate you choosing Aptive and being a part of our community.
-Jasmine
the person who came out was meticulous…
the person who came out was meticulous very informed and tried to solve our mice problem
1 janvier 2026
Réponse de Aptive Pest Control - Cleveland
Hi Michael,
Thank you for sharing your experience! We’re glad to hear that our service professional was thorough, knowledgeable, and attentive in addressing your mice concerns. At Aptive, our team takes pride in providing thoughtful, effective solutions and making sure every visit is handled with care. We truly appreciate you choosing Aptive to protect your home.
-Jasmine
responsible
their employees are trustworthy, courteous and very helpful with concerns
23 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dale and Judy,
Thank you for sharing your feedback! We’re thrilled to hear that our team has been trustworthy, courteous, and helpful in addressing your concerns. At Aptive, we take pride in providing attentive and reliable service, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you being a valued part of the Aptive community!
-Jasmine
Their computer doesn't always provide the optimum system guidance to provide the best results to a problem.
The experience afforded me were uninformed personal processes that don't comply with my request!
23 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Melvin,
Thank you for sharing your feedback. We understand how frustrating it can be when expectations aren’t fully met and when our processes don’t align with your requests. At Aptive, we strive to provide clear, effective solutions guided by both our systems and the individual needs of each property, and it’s concerning to hear this wasn’t your experience.
We’d like the opportunity to review your account and ensure your concerns are addressed properly. Please reach out to us at socialmedia@goaptive.com so we can work toward a resolution and make your experience with Aptive a positive one.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Vera,
Thank you for taking the time to share your experience and for being part of the Aptive community. We’re thrilled to hear that you noticed our team’s follow-up, attention to detail, and thoroughness. At Aptive, we strive to provide professional, reliable, and attentive service at every visit, and it’s wonderful to know our efforts are reflected in your experience. We truly appreciate your trust and look forward to continuing to serve you.
-Jasmine
Reliability and professionalism
Aptiv's team and services provided are reliable and though. If I happen to be around when a specialist comes to my house, they are professional and friendly. I am really pleased with their service.
18 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Diana,
Thank you for taking the time to share your experience. We’re thrilled to hear that our team and services have been reliable and thorough for your home. It’s also great to know that when our specialists are onsite, they make a positive impression with their professionalism and friendliness.
We truly appreciate you trusting Aptive to protect your home and value your kind feedback. Hearing that our service has left you pleased means a lot to our entire team.
-Jasmine
On time
On time, explained what he was doing. Always impressed with the techs that come out.
18 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Adam,
Thank you for sharing your experience. We’re glad to hear that your Aptive service professional was punctual and took the time to explain the work being done. Knowing that our service professionals consistently leave a positive impression is exactly what we strive for.
We truly appreciate you trusting Aptive to protect your home, and we’ll be sure to share your kind feedback with the team. It means a lot to know our efforts are making a difference.
-Jasmine
They come out on schedule
They come out on schedule, send pics and commentary on what they did in case you are not home. They also do b free followups if you are having issues.
11 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Sharon,
Thank you for sharing your feedback. We’re glad to hear that our team keeps appointments on schedule and provides photos and updates to keep you informed, even when you’re not home. Offering follow-ups to address any concerns is an important part of how we ensure your home stays protected.
We truly appreciate you trusting Aptive to care for your home, and your kind words will be shared with the team. Feedback like this means a lot and helps us continue providing the level of service our customers expect and deserve.
-Jasmine
Beaware of signed contracts with Aptive
Aptive originally came to my door to sell me pest control service for $50 a visit. Turned out it was $100 a visit. Dont get my wrong their service people who come to your door, are very nice and friendly, great in house service. However when I wanted to cancel my subscription I called customer service specialist I had to escalate to get a hold to an account manager. After my contract lapsed into a month to month basis I tried to cancel my service and I was told by an account manager that said it would be $199 to stop the services, and pointing out that I was breaching my contract. I asked for time to read over the contract, and noticed it was signed in August of 2023, which means February of 2025 was the 18 month mark. Once I mentioned this the representative started saying I must have had 12 services which was also a lie. Contract stated 18 month or 12 services. I pointed this out to the representative and he went silent for a few minutes. He later apologized and gave me a free service. After the free service I still had to call back to cancel my service, and another representative started with the same story, that I breached my contract and I had to pay $199 to cancel. I stopped him mid sentence and asked him to look at the date signed and the contract where it stated either 18 months OR 12 services. I made him sent me an email later with confirmation I was no longer a customer
9 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Nick,
Thank you for taking the time to share this detailed feedback. We appreciate you recognizing the friendliness and quality of service provided by our service professionals, that means a lot to us at Aptive.
That said, we understand how frustrating and exhausting this experience must have been, especially when it came to pricing clarity and the cancellation process. You’re absolutely right that your contract outlined either 18 months or 12 services, and you should not have had to repeatedly explain or defend that. We appreciate you being persistent and reviewing your agreement so carefully.
This feedback is important, and it’s something we take seriously. Situations like this help us identify where our internal communication and account review processes need to be better aligned so customers don’t feel pressured or misinformed. While we’re glad the issue was ultimately resolved and that you received written confirmation your account was closed, we recognize it should have been much more straightforward from the start.
If there is anything still outstanding or if you need further assistance, we encourage you to reach out at socialmedia@goaptive.com so we can make sure everything is fully taken care of. Thank you again for bringing this to our attention and for giving Aptive the opportunity to learn from your experience. We truly value your time and transparency, and we wish you all the best moving forward.
-Jasmine
I have had the same technician the last…
I have had the same technician the last several appointments. Don’t have to re explain myself over and over about what needs done.
Jesse has been great gets the job done and it prevents me for calling back for a reservice.
9 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Bruce,
Thank you for sharing your experience! We’re thrilled to hear that having the same service professional, Jesse, has made your service consistent and hassle-free. At Aptive, we know how valuable it is for our customers to have a service professional who understands their home and pest concerns, and it’s wonderful to hear Jesse is delivering on that.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
The tech was helpful answering…
The tech was helpful answering questions of concerns and did his job.
15 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Charles,
Thank you for sharing your experience! We’re glad to hear our service professional was helpful in answering your questions and concerns while completing the job. At Aptive, we strive to provide service that is both thorough and informative, so it’s wonderful to know our team delivered on both.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
The service person has always been…
The service person has always been courteous and thorough. However, I think for what I get, Aptive is way to expensive. I will probably drop the service when the current contract is up.
7 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Chiquita,
Thank you for taking the time to share your experience with us. We’re really glad to hear that your Aptive service professional has consistently been courteous and thorough, that kind of care is something we truly value. At the same time, we understand your concerns about pricing, and we know that value looks different for everyone. Your feedback is important to us, and we’d appreciate the chance to review your account and make sure your service plan is the right fit for your needs. If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can take a closer look together. Thank you for being part of the Aptive community and for sharing your honest perspective.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you for sharing your feedback! We’re glad to hear that your service professional was respectful, friendly, and on time, and that you’re pleased with the work performed. At Aptive, we strive to provide reliable, professional service while making sure our customers feel valued, and it’s great to know our team delivered that for you.
We truly appreciate having you as part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Good about avoiding pollinators
I appreciate that they are conscientious about avoiding areas that impact pollinators.
9 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi there,
Thank you for sharing your experience! I’m glad to hear you appreciate our team being conscientious about avoiding areas that impact pollinators. At Aptive, we take pride in providing effective pest control while being mindful of the environment and the important role pollinators play.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected responsibly.
-Jasmine
Always polite and go out of their way…
Always polite and go out of their way to do special areas.
9 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Laura,
Thank you for sharing your experience! I’m glad to hear our team has been polite and attentive, going the extra mile to treat special areas around your home. At Aptive, we take pride in providing thorough, personalized service that ensures every part of your home is protected.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Arun,
Thank you for taking the time to leave your feedback. I’m glad to hear that you’ve had a great experience with Aptive. Providing reliable and effective pest protection is what we strive for, and it’s wonderful to know it’s making a difference for your home.
We truly appreciate having you as part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Jeremy is always attentive to our pest needs.
Jeremy is always prompt, respectful, and attentive to our pest needs.
5 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Tim,
We’re thrilled to hear about your experience with Jeremy! At Aptive, being prompt, respectful, and attentive to each customer’s needs is at the heart of the service we provide, so it’s wonderful to know Jeremy consistently delivers on that. Feedback like yours inspires our team to continue providing reliable and thoughtful service.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
Technicians are courteous
Technicians are courteous, knowledgeable, prompt. Always ask about new needs and respond effectively.
5 décembre 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dan,
We’re thrilled to hear about your experience! At Aptive, being courteous, knowledgeable, and prompt while staying attentive to our customers’ evolving needs is at the heart of our service. It’s wonderful to know our service professionals consistently deliver on that. Feedback like yours inspires our team to continue providing thoughtful, reliable, and attentive service to all our neighbors.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
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