We have been using them for a few treatments so far. The staff are very friendly and helpful in answering questions. They do a thorough job. We have seen a large decrease in the spiders and bugs aroun... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement10260 SW Nimbus Ave, Ste M-4, 97223 Portland, OR, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
They come when I call no matter if it’s two extra times during heavy ant active months. They take care of the problem and the ants go away. The ants are super prolific during spring and come from anyw... Voir plus
L'entreprise a répondu
I was surprised when the technician refused to spray the rocks underneath our deck. None of your other techs have refused to either spray or use granules to get ahead of the bugs that breed & spread.... Voir plus
L'entreprise a répondu
Service is consistent, they communicate well regarding when the next service will be, and the technicians send me detailed reports about what was done, usually with photos. The issues I have had is re... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
10260 SW Nimbus Ave, Ste M-4, 97223, Portland, OR, Etats-Unis
- 19712656224
We overthink pests so you don't have to.
4,6
Excellent
200 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Provider showed up as scheduled and did…
Provider showed up as scheduled and did the job.
1 juillet 2025
Réponse de Aptive Pest Control - Portland
Hi Kathleen,
Thank you for sharing your experience! We’re glad to hear our service professional arrived on time and completed the job as expected. At Aptive, punctuality and thoroughness are key to delivering the reliable pest control you deserve. We appreciate your trust in us and look forward to continuing to protect your home.
-Jasmine
The agents are amazing but the product…
The agents are amazing but the product used doesn't work, we are on month 3 I think and after the last scheduled service I had to call them out to redo our inside because the spiders aren't dying and after their coming out again we had some huge spiders by our front door and my mother in law is allergic to spiders
28 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Tyler,
Thank you for your honest feedback. We truly appreciate you recognizing the professionalism of our team, and we’re sorry to hear that the treatments haven’t fully met your expectations, especially given the serious concern with spiders and your family’s safety. Your peace of mind is very important to us, and we want to make sure we’re addressing this thoroughly. I’d encourage you to reach out directly at socialmedia@goaptive.com so we can review your account and work with you to find the best solution to effectively manage the issue. We’re committed to doing everything we can to protect your home and your loved ones. Thank you for being part of the Aptive family, and we hope to turn this experience around for you.
-Jasmine
The Aptive technicians always do a…
The Aptive technicians always do a great job and are friendly and efficient. They listen to my concerns and take care of specific issues.
21 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Mary,
Thank you for sharing your experience! We’re thrilled to hear that our Aptive service professionals are not only friendly and efficient but also attentive to your specific concerns. At Aptive, we’re committed to providing personalized service that truly addresses your needs, and your feedback means a lot to us. Thanks for being part of the Aptive community!
-Jasmine
Your agent is as polite
Your agent is as polite, knowledgeable, efficient and went above and beyond.
21 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Bob,
Thank you so much for the kind words! We're thrilled to hear that your Aptive service professional made such a positive impression—going above and beyond is exactly the level of care we strive to provide. It means a lot to know their politeness, knowledge, and efficiency stood out during your visit. We're grateful to have you as part of the Aptive community and look forward to continuing to protect your home with the same dedication and service you can count on.
-Jasmine
Réponse de Aptive Pest Control - Portland
Hi Lilla,
Thank you for sharing your feedback. We understand how important it is for our service professionals to thoroughly check all aspects of your pest control service, including bait traps. We’re sorry that this part of the service was missed during your visit.
At Aptive, we’re committed to providing complete and attentive care, so we appreciate you bringing this to our attention. Please reach out to our team directly at socialmedia@goaptive.com—we want to make sure your bait trap is properly checked and serviced promptly to meet your expectations.
Thank you for choosing Aptive. We look forward to resolving this and continuing to protect your home effectively.
-Jasmine
Lower your expectations with them
I signed on with your company because they said they could exterminate my backyard rats along with the insects. They have been treating my yard for almost 2 years and the rat issue still exists. I’m paying an extra 15 dollars each month just for the rats. The guy that treated my yard said rats are abundant in my area and will always have them.
6 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Troy,
Thank you for sharing your experience with Aptive. We truly understand how frustrating ongoing pest issues can be, especially when it comes to rats. Our goal is to provide effective, long-term solutions, and we’re sorry to hear that your rat concerns have persisted despite your treatments. Rat populations can be challenging in certain areas, but we want to make sure you feel confident in the service you’re receiving.
We appreciate your loyalty over the past two years and the extra investment you’ve made for rat control. Please know that we take your feedback seriously, and we’d like to connect directly to review your service plan and explore additional strategies that may better address the issue. Please reach out to us at socialmedia@goaptive.com. Your satisfaction and peace of mind are very important to us, and we’re committed to working with you until the problem is resolved.
Thank you again for trusting Aptive—we look forward to making this right for you. Please reach out to us at your convenience.
-Jasmine
The company and there service personal…
The company and there service personal pay attention to what the customer needs.
18 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Darrel,
Thank you for the great feedback! We're so glad to hear that you've felt heard and taken care of by both our team and service professionals. At Aptive, listening to our customers and tailoring our approach to their needs is something we take great pride in.
We appreciate your trust and are proud to have you as part of the Aptive neighborhood!
-Jasmine
Aptive personnel are professional
Aptive personnel are professional, knowledgeable, and friendly.
Recommendation— do better with callback to the customer when Aptive automated answering says that I will get a call back instead of staying on the line waiting for an agent to talk to.
11 juin 2025
Réponse de Aptive Pest Control - Portland
Hi there,
Thank you so much for sharing both your positive experience and thoughtful feedback. We're proud to hear our Aptive team has made a great impression with their professionalism, knowledge, and friendliness—it means a lot to us! That said, we completely understand how frustrating it can be not to receive a timely call back after being prompted to wait for one. Your recommendation is appreciated, and we'll make sure it’s shared with our support team so we can improve this part of the experience. We're grateful to have you as part of the Aptive family and are always working to serve you better!
-Jasmine
Punctual
Punctual, courteous, thorough and always let us know when they come and when they leave.
4 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Cindy and Mick,
Thank you for your kind words! At Aptive, we take pride in being punctual, respectful of your time, and thorough in every visit—so it means a lot to hear that reflected in your experience. We’re glad our team’s communication and care have made a difference, and we’re grateful to have you as part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Portland
Hi there,
We really appreciate you taking a moment to share this! At Aptive, we work hard to make sure our team is not only knowledgeable but also approachable and helpful every step of the way. It means a lot to know that came through in your experience. Thanks for being a valued part of the Aptive family!
-Jasmine
Always do a thorough job
Always do a thorough job, on time and even tend to my very last sec needs. Very friendly team.
29 mai 2025
Réponse de Aptive Pest Control - Portland
Hi Jammie,
Thank you so much for sharing this! It’s incredibly rewarding to know our team consistently delivers timely, thorough service and is able to take care of those last-minute requests when you need us most. At Aptive, we’re all about providing a friendly, reliable experience that puts your needs first. We’re lucky to have you as part of the Aptive family!
-Jasmine
Good Service. Good results.
The Adaptive Techs always explained what they were doing and patiently answered any questions. We have had good results with their service meaning a lot less ants and spiders in and around our home.G
31 mai 2025
Réponse de Aptive Pest Control - Portland
Hi Hans,
Thank you for your detailed feedback! We’re glad to hear our Aptive team took the time to explain the process and patiently address your questions. It’s wonderful to know you’re seeing great results with fewer ants and spiders—that’s exactly what we aim for. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Réponse de Aptive Pest Control - Portland
Hi Dianne,
Thank you for your kind feedback! We're glad to hear that your service professional was knowledgeable, courteous, and took the time to listen to your concerns. At Aptive, we believe that understanding our customers’ needs is key to providing the best service possible.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
Great sercive
I always like the advance notice given before the tech arrives. I like the professionalism, and friendliness. I love have zero pests!
2 juin 2025
Réponse de Aptive Pest Control - Portland
Hi Kellie,
Thank you so much for sharing your experience! We're really glad the advance notices and friendly professionalism from our team make a difference. Nothing makes us happier than knowing your home is comfortable. We truly appreciate having you as part of the Aptive family and look forward to keeping those pests away for good!
-Jasmine
Watch your service Service schedule with Aptive.
The terms of our Service agreement were not adhered to. Specifically, the agreement was the earlier of the two between (4) treatments total and 12 months, whereas Aptive were supposed to come out Quarterly (4 times) in a 12-month period, with any additional treatments 'on request' and billed accordingly.
Aptive was setting appointments at their leisure, showing up every 6 weeks or so and billing out extra treatments I hadn't authorised.
When I caught on, I had to call them and essentially argue that they were coming out way too often, which I never asked for. Sure, I paid them for every visit- they were happy to come out as often as they could get away with. I got no satisfactory answer as to why they were servicing my property so often.
Watch your schedule if you have a contract, so that you are not stuck paying for unnecessary services.
I fulfilled my contractual obligation within the first 6 months, then I told them I would not be renewing.
In fairness, I saw no problems with the quality of their work, and their technicians were always courteous & friendly. It's just their business practices that were pretty sketchy.
10 décembre 2024
Réponse de Aptive Pest Control - Portland
Hi Lou,
Thank you for sharing your experience with Aptive. We truly appreciate your honest feedback and are glad to hear that our service professionals were courteous and that you were satisfied with the quality of work.
That said, it’s important to us that every customer feels confident and clear about their service agreements. We’re sorry that the scheduling and billing did not align with the terms you expected — that’s definitely not the experience we aim to provide. We want to ensure transparency and respect in how we manage every appointment and billing detail, and it sounds like we missed the mark here.
Your comments are valuable, and we’ll be reviewing our processes to make sure we’re communicating more clearly and honoring the terms agreed upon. If you’d be open to it, we’d love the chance to discuss this further and see how we can make things right. Please feel free to reach out to us at socialmedia@goaptive.com.
Thanks again for choosing Aptive and for helping us improve. Wishing you all the best moving forward.
-Jasmine
Réponse de Aptive Pest Control - Portland
Hi Irene,
Thank you for taking the time to share your experience! We're so glad to hear our service professionals have consistently been helpful, thorough, and courteous -- that's exactly the kind of service we aim to provide at Aptive. Your feedback truly motivates our team to keep delivering the best care possible.
We're grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same dedication.
-Jasmine
Still seeing ants!!!
1 mai 2025
Réponse de Aptive Pest Control - Portland
Hi Kathy,
Thanks for letting us know you’re still seeing ants — that’s definitely frustrating, and it’s not the experience we want for you at Aptive. Ants can be tricky, and sometimes they take a little extra attention to fully clear out. We want to make sure you get the lasting results you deserve.
Please reach out to us directly at socialmedia@goaptive.com so we can schedule a follow-up treatment and take a closer look at what’s going on. Your peace of mind means a lot to us, and we’re committed to working with you until those ants are truly gone for good.
We appreciate you being part of the Aptive neighborhood and thank you for your patience. We’ve got your back!
-Jasmine
Excellent service
The last several home services have been very thorough with the technician providing explanations for what they are doing and why.
Whether it's the technician in our home or the customer service representative on the phone, I have felt that they take the time to listen to our concerns and act on them.
1 mai 2025
Réponse de Aptive Pest Control - Portland
Hi Mary,
Thank you so much for your thoughtful feedback! We're so glad to hear that the thoroughness and communication from both our service professionals and customer service team have made a positive impact. At Aptive, we believe that listening to our customers' concerns and providing clear explanations is key to delivering the best service possible. It’s wonderful to know we’ve been able to meet your expectations, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you with the same level of care and attention!
-Jasmine
Don't expect them to show up.
You say someone is coming to service and they do not show up, not even a message to say they're not coming. You don't seem to care about waisting your customer's time.
25 mars 2025
Réponse de Aptive Pest Control - Portland
Hi David,
Based on your account, your most recent service was on March 31st. The email you received was intended as an invitation to share feedback on your overall experience with Aptive. We apologize for any confusion it may have caused and understand how it might have seemed like a service was scheduled. If you'd like to share your thoughts on your service as a whole, we’d truly appreciate it—your feedback helps us continue providing the world-class care you deserve.
-Jasmine
Aptive employees always helpful
Aptives employees are always helpful and thorough answering questions and do a great job.
5 mai 2025
Réponse de Aptive Pest Control - Portland
Hi Margie,
Thank you so much for your kind words! We’re so glad to hear that our Aptive team has consistently been helpful and thorough in answering your questions and providing great service. It’s always our goal to make sure you feel confident and well taken care of, and we're thrilled that we’ve been able to meet that expectation. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to serve you with the same dedication!
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.