Two scheduled appointments, both were canceled. Both times Customerservice said yes will send someone out between 5-8 PM and no-show/no call. False promises. The text/“Ai” system needs work. The s... Voir plus
Établissement
Changer d'établissement48531 Warm Springs Blvd, Ste 410, 94539 Fremont, CA, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Active pest control had to come out and spray for ants as they started coming inside my home. I use terror ant baits when they come inside and that takes about 2 days to get rid of them. This happen... Voir plus
L'entreprise a répondu
We had lots of carpenter ants coming in my ADU last week. We believe it's because of extremely hot temperature. I went online to make a reservice appointment. It's so simple to get a time slot that fi... Voir plus
L'entreprise a répondu
Our service has always been THE BEST! The Aptive service reps are courteous, timely, very thorough and provide lots of pictures documenting all the areas they maintain. we appreciate their work & su... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
48531 Warm Springs Blvd, Ste 410, 94539, Fremont, CA, Etats-Unis
- 14154130540
We overthink pests so you don't have to.
4,3
Excellent
148 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They notify me of their arrival time
They notify me of their arrival time. They are prompt and courteous asking what I need done. They are quick and then tell me what they found and what they did .
12 août 2025
Réponse de Aptive Pest Control - San Jose
Hi Lawrence & Joyce,
We’re so glad to hear that our team has been prompt, courteous, and communicative during your visits! At Aptive, we take pride in providing service that’s thorough and transparent, making sure you know exactly what was addressed and how.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home comfortable!
-Jasmine
Our main concern was elimination of…spiders
Our main concern was elimination of spiders. A week later, many weds were back...indicating to me that either the webs ere knocked down but not sprayed, or the spay was ineffective for spiders. Disappointing
2 août 2025
Réponse de Aptive Pest Control - San Jose
Hi Bob & Deb,
Thank you for sharing your feedback. I’m sorry to hear that your spider issue has not been resolved and understand how frustrating it must be to see webs returning so quickly. At Aptive, we strive to provide effective treatments that address the root of the problem, and it’s clear we fell short in this instance.
I’d like the opportunity to review your account and the treatments performed so we can ensure your home receives the proper care. Please reach out to us at socialmedia@goaptive.com with your service address so we can address this promptly and work toward a solution that meets your expectations.
-Jasmine
We are very happy with the service and follow up.
We've been very happy with the scheduling, the technicians, and the follow up. We recommend them after having several problems with other companies.
8 août 2025
Réponse de Aptive Pest Control - San Jose
Hi Brent,
Thank you for sharing your experience! We’re thrilled to hear that our scheduling, service professionals, and follow-up have met your expectations. At Aptive, we take pride in providing reliable, thorough service and it’s wonderful to know our efforts have earned your trust, especially after past challenges with other companies.
We truly appreciate you choosing Aptive to protect your home, and we’re always here if you need any assistance or have questions about your pest control services.
-Jasmine
Excellent Service.
Show up on time and do quality work. Friendly people
that document their work in pictures.
6 août 2025
Réponse de Aptive Pest Control - San Jose
Hi Cher,
Thank you for sharing your experience with Aptive! We’re thrilled to hear our team has been punctual, friendly, and thorough while documenting their work. Providing reliable service with attention to detail is exactly what we strive for. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Réponse de Aptive Pest Control - San Jose
Hi there,
Thank you for sharing your experience! We’re so glad to hear that our team has been punctual and thorough—that’s exactly the kind of service we aim to provide at Aptive Environmental.
Your trust means a lot to us, and we’re grateful to have you as part of the Aptive family. We look forward to continuing to deliver dependable, high-quality care for your home.
Thanks again for your kind words!
-Jasmine
Réponse de Aptive Pest Control - San Jose
Hi Scott,
Thank you for your kind words! We’re thrilled to hear that your service was quick and effective—that’s exactly the kind of experience we aim to deliver at Aptive Environmental.
We appreciate you choosing Aptive and look forward to continuing to protect your home with care and efficiency.
Thanks again for trusting us!
-Jasmine
Great service. Listened to my needs and provided insight on my services. Very professional n polite
Service was great 👍.
23 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Frank,
Thank you so much for the kind words! We’re thrilled to hear that your service professional took the time to listen, provide helpful insight, and deliver a great experience with professionalism and care. That’s exactly the kind of service we strive for at Aptive Environmental.
We truly appreciate you being a part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
They get the job done.
They have great staff who are always on time and highly professional. I can trust them to take care of all my specified needs whether I am at home, or not - no babysitting required. They keep me updated with pictures and texts. Our house is bug free. Highly recommend!
22 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Barbara,
Thank you so much for your incredible review! We're thrilled to hear that our team’s professionalism, punctuality, and clear communication have helped build that level of trust—whether you're home or away. At Aptive, that’s exactly the experience we strive to deliver every visit.
Knowing your home is comfortable and that you feel confident in our care means the world to us. We truly appreciate your recommendation and are grateful to have you as part of the Aptive family!
-Jasmine
I have had the service for three months…
I have had the service for three months now, each time they come over to spray they knock down most of the spider webs and apply their solution but within a few days the spider webs come back especially in our patio chairs and tables where I have always had the problems.
My bad: I should have done my research, the company does not have good reviews and are often referred as scammers which is true. I called the company and requested to stop the service but I had to pay the $199 dollar cancelation fee, this is really criminal when you pay for a service and they can't provide it. Please do your homework and research Aptive Pest Control before making your decision.
12 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Mike,
Thank you for sharing your experience with us. We're truly sorry to hear that the results you've seen over the past few months haven’t met your expectations, especially in the areas where you’ve continued to see recurring spider activity. At Aptive Environmental, our goal is always to provide consistent, reliable service that brings real results—and it’s clear we’ve fallen short in your case.
We understand how frustrating it must be to continue seeing webs reappear so quickly, and even more so when you feel stuck in a service agreement that isn’t delivering the peace of mind you signed up for. That’s never the experience we want any of our customers to have.
We’d really appreciate the opportunity to take another look at your account and see how we can make this right. If you're open to it, please reach out to us at socialmedia@goaptive.com so we can review your service history and discuss possible solutions, including a closer look at the cancellation fee and whether there’s something more we can do to resolve your concerns.
We truly value every member of the Aptive neighborhood, and your feedback is important in helping us improve. Thank you again for bringing this to our attention.
-Jasmine
Great Experience
Arrived when stated. Took care of pest issues in needed areas. Included pictures of treated area with finishing work text.
11 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Mary,
Thanks for sharing your experience! We’re so glad to hear our service professional arrived as promised and addressed the pest issues with care and attention. At Aptive, we believe in clear communication and thorough service, so we're happy the photos and follow-up text added value to your visit.
We truly appreciate having you as part of the Aptive family!
-Jasmine
They did not solve the problem.
16 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Jill,
Thank you for sharing your feedback. We’re truly sorry to hear that your pest issue hasn’t been resolved yet—that’s definitely not the experience we want for any of our customers.
At Aptive Environmental, we’re committed to providing effective, lasting solutions. We’d appreciate the opportunity to review your account and work with you to find a treatment plan that fully addresses your concerns.
Please reach out to us at socialmedia@goaptive.com so we can assist you directly and get this resolved. We value you as part of the Aptive neighborhood and want to make this right.
-Jasmine
Réponse de Aptive Pest Control - San Jose
Hi Kimiko,
Thank you for your kind words! We’re proud of our team for being both professional and knowledgeable—that’s exactly the experience we aim to provide at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of care.
-Jasmine
Brandon did a great job on our most…
Brandon did a great job on our most recent service!
His work seems quite thorough, and he was very communicative and attentive to our needs.
13 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi Georgia,
Thank you so much for sharing your experience! We’re thrilled to hear that Brandon delivered the attentive, communicative, and thorough service we strive for at Aptive. It means a lot to know he took great care of your home and addressed your specific needs—he truly represents the level of care we want every customer to feel. We're grateful to have you as part of the Aptive family!
-Jasmine
The technician was personable and…
The technician was personable and completely thorough.
2 juillet 2025
Réponse de Aptive Pest Control - San Jose
Hi there,
We’re grateful for your kind words about our service professional’s personable approach and thorough work! At Aptive, we take pride in providing service that’s not only effective but also respectful and attentive to your needs. Thanks for trusting us to protect your home!
-Jasmine
Réponse de Aptive Pest Control - San Jose
Hi Kathy,
Thank you so much for the wonderful compliment! We’re honored to be considered the best pest control company in the Bay Area. At Aptive, we’re passionate about providing effective, reliable service with care and professionalism. It means a lot to have your trust and support, and we look forward to continuing to protect your home and community.
-Jasmine
Réponse de Aptive Pest Control - San Jose
Hi Charles,
Thank you for sharing your feedback. We're sorry to hear that you're still noticing spider webs after your recent service — we know how frustrating that can be. At Aptive, we’re committed to providing thorough, effective treatments, and it’s clear we may have missed the mark this time.
We’d love the opportunity to make this right and ensure your home feels fully protected. Please reach out to us at socialmedia@goaptive.com so we can schedule a complimentary follow-up service to address any remaining concerns. Your satisfaction is incredibly important to us, and we’re here to help however we can.
Thanks for being part of the Aptive family — we’re committed to earning your trust at every visit.
-Jasmine
The technicians have been great
The technicians have been great. We were supposed to get a $20 credit for last month because of their scheduling on wrong date. Give it to us now and call us to let us knpw you did it!!!
11 juin 2025
Réponse de Aptive Pest Control - San Jose
Hi there,
Thank you so much for recognizing our technicians’ efforts—we’re glad they’ve been great! We also appreciate your patience regarding the scheduling mix-up.
I’ve reviewed your account and I can confirm the $20 was applied to your account last month.
Thank you for being part of the Aptive family—we’re committed to providing the best experience possible and appreciate the opportunity to make this right!
-Jasmine
Great people, great results, can't get better than that!
I have found Aptive people to be prompt, effective, and very, very nice. It can't get much better than that
31 mai 2025
Réponse de Aptive Pest Control - San Jose
Hi Jenny,
Thank you for your kind words! We’re thrilled to hear that our Aptive team has been prompt, effective, and pleasant during your visits—that’s exactly the experience we aim to provide every time. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and professionalism.
-Jasmine
I absolutely hate to be text messaged 3…
I absolutely hate to be text messaged 3 time the day of the service and I dont like getting email reminders the day before. I've complained about it before and if it continues then I'll switch companys.
6 juin 2025
Réponse de Aptive Pest Control - San Jose
Hi Rick,
Thank you for taking the time to share your experience with us. We really appreciate your candor, and we completely understand your frustration with receiving multiple messages and email reminders. Our aim at Aptive is to make service convenient and stress-free for our customers, and we’re sorry this fell short for you.
We’re currently looking into our notification settings to make sure we’re striking the right balance — keeping you adequately updated without adding unwanted distractions. Your feedback directly helps us improve, and we’ll do our best to make sure your preferences are honored moving forward.
Thank you for choosing Aptive — we truly value your business and appreciate your continued loyalty.
-Jasmine
3 stars
High price to pay for 10 minutes of service quarterly. The technicians are stretched too thin and do not have time to do a good job.
12 mars 2025
Réponse de Aptive Pest Control - San Jose
Hi Raina and Dave,
Thank you for taking the time to share your experience. We really appreciate your honesty and your continued loyalty to Aptive — and we’re sorry you’re feeling discouraged by your service.
We completely understand your concerns about the value you’re receiving and the time our team spends at your home. Our aim is always to provide a thorough, effective service that leaves you feeling comfortable and well cared for — not rushed or incomplete — and we’re disappointed that this hasn’t been your experience.
Your feedback helps us identify where we can improve, and we’re currently evaluating our schedules and training to make sure our service professionals have the time they need to do their best work. We want you to feel that you’re getting the full value for your investment, and we’re here to make things right.
If you’d be willing, we’d appreciate the opportunity to connect directly and learn more. Please reach out at socialmedia@goaptive.com, and we’ll do everything we can to address your concerns. Thank you again for choosing Aptive — we truly value your business.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.