Excellent monthly service! I hardly see any pests anymore. Service Pro Jacob Tumilty did a great job all around my house, and it was a pleasure dealing with him and his helpers during that service -... Voir plus
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For my latest appointment, like all my Aptive appointments, the communication was stellar. Advance reminders, texts to let me know when the pest control tech would arrive, if I have any special concer... Voir plus
L'entreprise a répondu
Missed a pretty sizable wasp nest under the back deck that we found cleaning the next day. Otherwise thorough, informative service. Also, could live without the harassment trying to get me to leav... Voir plus
L'entreprise a répondu
Great service, always on time. I absolutely love the service pictures that we receive at the end of each treatment.
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
5009 Pacific Hwy E, Unit #8, 98424, Fife, WA, Etats-Unis
- 12068953471
We overthink pests so you don't have to.
4,3
Excellent
105 avis
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They are so easy to talk to and explain your concerns and act on it
Everytime I get a great rep and one that actually listens to your concerns and acts on it. They always let you know approximately the time of arrival, let you know when they arrive and when they are done. Present you with photos of what they have done. Really never a bad experience
3 octobre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Lorraine,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team consistently listens to your concerns, communicates clearly about arrival times and service completion, and provides photos of the work performed. At Aptive, we strive to deliver professional, thorough, and attentive service for every customer, and it’s wonderful to know our efforts have created a consistently positive experience for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to keep your home protected!
-Jasmine
still running into spider webs on my…
still running into spider webs on my way to the garbage cans or getting into the car. still ants running rampant under and around the travel trailer.
2 octobre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Karl,
Thank you for sharing your feedback with us. We understand how frustrating it can be to still see spiders and ants around your property, especially when you’re relying on Aptive to keep your home and surroundings protected. We want to make sure your treatment is fully effective and covers the areas that matter most, including around your travel trailer and walkways. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and work with you to address these concerns promptly. We appreciate you choosing Aptive and being part of our neighborhood, and we’re committed to making sure your home is properly protected.
-Jasmine
Formal Complaint – Unprofessional Conduct & Incorrect Billing
To Aptive Management,
I am writing to formally express my extreme disappointment with both the conduct of your service technician and the handling of my account.
From the moment the technician arrived, his behavior was hostile and unprofessional. I had specifically requested via text that he not ring the doorbell due to our dog, and I have Ring camera footage showing he ignored this request. When I pointed out spider webs, he dismissed me, saying he only saw “1–2,” and even claimed he couldn’t see the webs directly in front of him. After I pointed them out, he muttered under his breath that I was “going to ruin his credibility.” When I reminded him that his own attitude was what ruined his credibility, he escalated — raising his voice, insisting I “look everywhere so you can’t say I did nothing,” and repeating that I was going to ruin his credibility. His tone and behavior were completely unacceptable and left me feeling disrespected and uncomfortable in my own home.
Following this traumatic experience, I immediately called Aptive asking to speak with a supervisor, but I was hung up on. When I called back, nearly in tears, I spoke with Flower, who apologized and promised I would receive a discount on my next service. However, I later discovered I was still charged in full for this visit — a service I had explicitly told the technician not to complete given his behavior.
This entire situation — from being ignored and disrespected, to being yelled at in my own home, to being charged for a service I did not want — has left me extremely upset and dissatisfied. I feel completely disregarded as a customer.
At the very least, I request:
1. A full refund of the charge for this visit.
2. Confirmation that this technician will not be assigned to my property again.
3. Assurance that Aptive is taking steps to prevent this type of conduct and poor handling of customer concerns in the future.
If this matter is not addressed promptly and fairly, I will be filing a formal complaint with the Better Business Bureau.
Sincerely,
Talitha Green
12 septembre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Talitha,
Thank you for sharing your experience. We are deeply concerned and sincerely apologize for the behavior you described. At Aptive, we expect every service professional to treat our customers and their homes with respect, professionalism, and care, and it’s clear we fell short during your visit.
We take your concerns very seriously. The service professional in question will not be assigned to your property in the future. Regarding the charge for this visit, please contact us at socialmedia@goaptive.com so we can promptly review your account and issue the appropriate refund.
We are committed to improving our communication and service standards, and your feedback will be used to prevent situations like this moving forward. Thank you for bringing this to our attention and for giving Aptive the opportunity to make this right.
-Jasmine
Missed a pretty sizable wasp nest under…
Missed a pretty sizable wasp nest under the back deck that we found cleaning the next day. Otherwise thorough, informative service.
Also, could live without the harassment trying to get me to leave a review every other day.
11 septembre 2025
Réponse de Aptive Pest Control - Tacoma
Hi there,
Thank you for sharing your feedback. We’re glad to hear you found the service thorough and informative, but we apologize for missing the wasp nest under your deck and for the repeated review requests, which clearly caused frustration. At Aptive, we aim to provide complete, respectful service, and it’s important to us to address any oversights. Please reach out to our team at socialmedia@goaptive.com so we can review your service, make sure the wasp nest is properly treated, and ensure your experience moving forward meets the standard you deserve. We appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Réponse de Aptive Pest Control - Tacoma
Hi Gloria,
Thank you for sharing your feedback. We’re glad to hear our employees have been polite, helpful, and thorough with every visit. At Aptive, we strive to provide consistent, high-quality service, and it’s wonderful to know that our efforts have made a positive impact for you.
-Jasmine
Great personal service
They contact you before they come and then they send you a message when they finish detailing what all they did and what pests they treated for. They let you know what they see as potential problems. They will also come in and treat inside if you request and someone is home. They are friendly and professional. Their service is effective.
17 septembre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Ron,
Thank you for sharing your detailed feedback. We’re thrilled to hear that our team’s communication, professionalism, and thorough service have made a positive impact. At Aptive, we strive to provide effective pest control while keeping our customers informed every step of the way, and it’s wonderful to know that our approach has met your expectations.
-Jasmine
We are being overrun by spiders
We are being overrun by spiders, we didn't have this problem until we switched services to Aptive Environmental. The technician that did our last service was very professional and friendly and treated all areas around the house but now you walk into spider webs everywhere especially on the front porch.
3 septembre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Vernon,
Thank you for sharing your feedback. We’re glad to hear that our service professional was professional and friendly, but we’re very sorry to hear about the ongoing spider issues and the webs around your home. At Aptive, we take pest concerns seriously and strive to provide effective, thorough service for every home. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and work with you to address this issue, ensuring your home is more comfortable.
-Jasmine
Best in the Biz
Quality, effectiveness, knowledge of tech and techs kindness and desire to please. His passion for quality and high worth ethic was very apparent!
30 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Kim,
Thank you for sharing such thoughtful feedback! We’re thrilled to hear that your Aptive service professional demonstrated knowledge, kindness, and a genuine passion for providing high-quality service. It’s always our goal to deliver effective pest control while ensuring every visit is positive and reassuring, and it’s wonderful to know that commitment came through so clearly. We truly appreciate you trusting Aptive to protect your home and look forward to continuing to provide the same exceptional care on every visit.
-Jasmine
The person who treated our home, Trey, did a great job. He was thorough in treating all pests.
The person who treated our home
26 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Bob and Linda,
Thank you for sharing your feedback! We’re thrilled to hear that Trey provided thorough service and effectively treated all pests in your home. At Aptive, we pride ourselves on delivering reliable, detail-oriented service that keeps our homeowners’ homes protected. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
Very thorough with inspection and…
Very thorough with inspection and treatment and communication is detailed with photos. I highly recommend.
28 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Catherine,
Thank you for sharing your experience! We’re thrilled to hear that our team provided thorough inspections and treatments, along with detailed communication and photos. At Aptive, we take pride in giving our homeowners clear, reliable service that they can trust. We truly appreciate your recommendation and are grateful to have you as part of the Aptive neighborhood.
-Jasmine
Communication was good
Communication was good, let me know when they were to arrive. Able to adjust what was going to be treated for the day due to illness.
11 septembre 2025
Réponse de Aptive Pest Control - Tacoma
Hi Ted,
Thank you for sharing your experience! We’re glad to hear that our team kept you informed about your appointment and was able to adjust the treatment plan to accommodate your needs. At Aptive, we strive to provide flexible, attentive service that makes our homeowners feel supported and confident in the care we provide. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Continue to be impressed with Aptive…
Continue to be impressed with Aptive Pest Control. Communication between the tech and customer is amazing from texting when in route to when on site. They take pictures of things they find and ask if there are any problem areas. Since signing up with them our ant and wasp/yellow jacket problem is now non existent now. Only part of the whole process I wasn't a fan of was the initial signup with the sales guy. Very high pressure and wouldn't take no for an answer. Overall I am happy with the service and with the price I pay as I was a tough cookie at signup.
29 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Drew,
Thank you for sharing your experience and feedback! We’re thrilled to hear that our communication, thoroughness, and follow-up have made a difference in keeping your home protected from ants and wasps. At Aptive, we strive to provide not only effective pest control but also clear, transparent communication so our neighbors feel confident in the service they receive.
I also appreciate your honesty about the initial sign-up experience. Your feedback is important and helps us improve how we approach new neighbors while maintaining professionalism and respect. We’re glad you’re happy with your service and the value it provides, and we look forward to continuing to protect your home for years to come.
-Jasmine
Nothing but good experience with their…
Nothing but good experience with their work / service so far, but there's a pretty fast and hard sell approach, and (what seems to me to be) an unusual pricing system, ultimately a noticable bit higher than other exterminators I've used . I receive good service, but not frequent, as that's really how they work.
14 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Gary,
Thank you for sharing your experience with Aptive. We’re glad to hear that you’ve been satisfied with the quality of our service so far.
We also appreciate your feedback regarding our approach and pricing. At Aptive, we aim to provide effective, thorough pest control while being transparent about our plans and pricing. We understand that different customers have different expectations around frequency and cost, and your comments help us improve the way we communicate and deliver our services.
If there’s ever anything we can do to better meet your needs or adjust your service plan, please don’t hesitate to reach out at socialmedia@goaptive.com. We value your trust in Aptive and your feedback is important in helping us continue providing the best service possible.
-Jasmine
Fabulous service.
Fabulous service.
The young man that came out was right on time, polite, and went right to work. We had family with kids and dogs. A little chaotic…he wasn’t phased at all. We even offered him breakfast, which he declined.
20 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi Patti,
Thank you for sharing your experience! We’re thrilled to hear that our team member was punctual, polite, and handled a busy home with professionalism and care. At Aptive, we take pride in providing thorough and effective pest control while ensuring a friendly and respectful experience for every neighbor, no matter the circumstances. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home safe and comfortable.
-Jasmine
Réponse de Aptive Pest Control - Tacoma
Hi Harold,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that Dillon consistently does an excellent job. Providing reliable, high-quality service is what we strive for, and we’re grateful to have you as part of the Aptive neighborhood!
-Jasmine
Good service!
I like the reminders sent for service by the company and service provider . I also appreciate that I can reschedule easily by text! Thanks!
5 août 2025
Réponse de Aptive Pest Control - Tacoma
Hi John,
Thank you for sharing your feedback! We’re glad to hear that our reminders and easy rescheduling by text have made your experience more convenient. At Aptive, we strive to provide service that is both effective and hassle-free, and feedback like yours lets us know we’re making that a reality for our customers.
-Jasmine
Our tech (Dylan) was top notch
Our tech (Dylan) was top notch. He was responsive to my questions, thorough, and efficient! He even went above and beyond by noticing another area needing treatment in our open garage. 10/10!!
17 juillet 2025
Réponse de Aptive Pest Control - Tacoma
Hi Oressa,
Thank you so much for the fantastic feedback! We’re thrilled to hear Dylan provided top-notch service—being thorough, responsive, and proactive is exactly what we strive for at Aptive. It’s great to know he went above and beyond by spotting and treating that additional area in your garage.
We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same dedication and care. Thanks again for the 10/10!
-Jasmine
Excellent Service
I needed additional service beyond my current contract but didn't catch them before they left my house - They quickly did the add-on, obtained my signature and were back at my house to do the service that same afternoon. They listened, were quick to respond and were extremely courteous,
16 juillet 2025
Réponse de Aptive Pest Control - Tacoma
Hi Sarina,
Thank you for sharing this experience with us! We're so glad our team was able to respond quickly and go the extra mile to provide the additional service you needed that same day. Listening to your concerns and acting on them promptly is a big part of what we strive for at Aptive. We appreciate your trust in us to help protect your home and are always here when you need us!
-Jasmine
Réponse de Aptive Pest Control - Tacoma
Hi Thomas,
Thanks so much for the kind words! We're glad to hear our team made a great impression and that you're happy with the service. At Aptive, we’re all about delivering reliable, high-quality pest control that makes a difference. We’re grateful to have you as part of the Aptive family!
-Jasmine
Really can’t stand that I was tricked…
Really can’t stand that I was tricked into a 1 year contract
I was doing the same stuff the tech does
For rodents problems an still having issues an seeing rats and mice still
Every time tech comes out still is $130 charge
To buy out of contract is ridiculous amount
1 juillet 2025
Réponse de Aptive Pest Control - Tacoma
Hi Kevin,
We’re truly sorry to hear about your frustration and understand how challenging ongoing rodent issues can be. At Aptive, we aim to provide effective, long-term solutions and clear communication about our services and agreements. It’s upsetting to know that you feel misled and that the problem persists despite our efforts.
We’d like to review your account and see how we can better support you moving forward, including discussing your concerns about the contract and service charges. Please reach out to us at socialmedia@goaptive.com with your service address so we can work toward a resolution. Thank you for your feedback and the opportunity to make things right.
-Jasmine
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