aquasonic.com Avis 7

I used my reward points to get the flosser and toothbrush less than two months ago. Yesterday I was using the tongue scrapper on the flosser and it broke. The piece that goes inside the flosser was stuck, but I was able to remove it. I reached out to customer service. They responded quickly. I sent what they asked for; order number, pictures of the broken tongue scrapper, when and where it was purchased. With the reward points, Extra partners with different stores. My flosser and toothbrush were shipped from Walmart. After sending what was asked, they will not honor my one year warranty and they will not replace my tongue scrapper because I used my reward points. I had to spend money to get those points. Thank you Cata!!! So now I have to buy ($20 on Amazon) all the attachments just to get the tongue scrapper. SMH!!! Customer service with most companies no longer exists.

The toothbrush itself is ok. Nothing special. The problem being, I purchased my toothbrush in August of 2025. In May of 2026 it stopped holding a full charge. The battery is now rapidly degrading. I have to charge it every 10 days or so.

Not even good for a short term replacement.

I have emailed 3 different times and no one has responded. If I could rate 0 I could. My toothbrush stopped charging after 3 months. I tried all the FAQ suggestions and nothing worked. I had Phillips for 20 years, I will not be buying Aquasonic again.

Numerous emails and numerous chat requests and not once did they contact me back . The product was defective in a week the ÚV window popped out .

Aquasonic has amazing customer service. A real human responds quickly to your emails. I will use them for the rest of my life!

No instructions how to use the uv light with the tooth brush. Had to google it.

Support for Aquasonic toothbrushes is not very good.
I have tried to get answers numerous times and there is no answer back.