Aquatica Bath Avis 131

First time buyer of Aquatica. Customer service was amazing. Online chat with Goran was quick and easy. Looking forward to my Dune bathtub.

I ordered an infinity vibe hot tub $35,000 sometime summer 2021. Received November 2022. Since then it has never worked. Repeated calls and messages to the Latvian production facility. Promises made and not kept. We spent over $20,000 to an our landscaper to oversee the installation ie cement pad and electrical and plumbing. I might add that there were no functional blueprints and we needed to employ a crane twice. At $2,000 per time. So we are in for about $70,000. And it’s SO bad, I am having it removed. $70,000 goodbye. But not worth my health. This has been the most unprofessional company I’ve ever dealt with. Unless you love misery stay away from Aquatica and their faulty product and no support company

Aquatica’s representative Goran was a fine contact to explain their product.

The detailed design of the Aquatica tub I chose, set it apart in my criteria list. There were many alternatives.

Four areas of excellence: Accurate, timely, to the point, and helpful information.

Website content was the most complete when compared to competition. This includes photo, specification and dimensional information that I found necessary to make an accurate assessment.

Dear Trustpilot community,

I'm happy to share my experience with Aquatica's technician, Jared, He really went above and beyond to solve our issue with our spa in timely manner. I can tell he is fully committed to his clients and I really appreciate it. For the each time I needed help anything or just asking him a simple question he is always available.

Thank you very much, Jared, and the entire team at Aquatica, for providing me with such exceptional customer care.

Dear Trustpilot community,

I am delighted to share my experience with Aquatica's technician, Jared, who recently flew all the way from Portugal to California to repair my hot tub. I was impressed by his commitment to providing excellent service and his exceptional level of professionalism.

Jared was incredibly knowledgeable and took the time to explain everything that was wrong with my hot tub and the steps he would take to fix it. He was patient and understanding, answering all of my questions and providing me with valuable insights and advice.

Jared's work ethic was exceptional. He was thorough and meticulous in his approach, ensuring that every aspect of my hot tub was in perfect working order. I was impressed by his attention to detail and dedication to ensuring that the job was completed to the highest standard.

Thank you, Jared, and the entire team at Aquatica, for providing me with such excellent service.

Jared has been an absolute pleasure to handle my situation. I purchased their Ofuro tub several years ago and recently had a leak due to a crack in the overflow which needed to be repaired. Jared took my call and explained the crack was caused in installation therefore not covered under warranty but they could repair it on site and reinstall the tub for a reasonable fee. They traveled to Southern California to perform this service.

Jared and his teammate arrived with smiles and professionalism. They were very careful to not cause any damage to our remodeled bathroom with newer marble tile and shower glass surrounding the tub in a tight space. We had some challenges with leaks after connecting the tub to plumbing (twice) but they remained calm, professional, and determined to fix the problem. Their third strategy was successful and the tub installation was complete. The job took them a few hours longer than they expected but they never complained. They saw the homeowner (me) grow more concerned over the duration but Jared’s professional and unrushed approach allowed me to rest assured that all would be fine in the end.

They stayed for an extended period of time for further leak testing and even asked me to text them if there were any leaks after they left. They traveled to another job over the weekend and Jared went out of his way to text me then to see if I had any further issues. I hadn’t had the opportunity to test it myself yet but I’m confident that I can contact them if any future issues arise and they’ll be responsive.

Thank you for the kit gloves experience.

Great service. Jared was professional, helpful and had great communication.

Goran was very helpful in the online chat to help me get my order taken care of, and put a hold on delivery until we are ready.

The company sells high quality products and backs up everything. The people who work there are great and very responsive.

I purchased a Baby Boomer tub and had major problems with the handle. It did not align at the other end where it connects. (wish I could show pictures) I noticed it when the tub was sitting in my garage before it was installed. I mentioned it to a sales associate and he said he’ll have a contractor look at it. The contractors came and made the alignment closer and it worked one or two times without leaking. After that, it leaked all over the floor. They came to repair it a second time, and It leaked again. They offered me another tub. So in haste, I picked a cheaper Lullaby nano tub at no charge. That tub ended up not suiting our needs so we just bought a standard tub at the Home Depot. So we literally threw away the $6000 Boomer tub- seems like it could not be fixed. Got stuck with a Lullaby nano tub in the garage. Paid installation and tile work two times. It’s part my fault for allowing them to install a defective tub. The Aquatica employees got sick of me complaining about the defective junk they sold me and ignored my phone calls. I was gullible enough to believe that the tub would be fixed. It should’ve been returned and my money refunded!

This was a very difficult purchase. Initial shipment arrived crushed. This resulted in significant issues with that original vendor.

Goran and his staff stepped up and helped me get a replacement tub in a timely manner, and followed up all the way through from order to delivery. Without their help, we would never have gotten this tub.

The Downtown Spa I purchased from Aquatica USA in April 2022 is no longer operable as of December 2022 due to a broken control panel. The company is unresponsive to multiple phone messages asking for help on a product that is still under warranty.

Quality products with great customer service is a company WIN in my book.
Satisfaction from purchase date, shipping date, and delivery safely and on time along with quick responses with every inquiry I made, will keep me as a valued customer.
Shout out to employee Goran who made my shopping experience what it should be.
Thanks Again!

I got an incredibly beautiful soaking tub (Ofuro Mini Tranquility) and vessel sink. They both arrived in good condition with helpful delivery people. The Aquatica sales people were always helpful and ready to answer any questions through the process. I did have some issues with getting the drains, in there were huge delays followed by the wrong parts being shipped multiple times. The logistics people were helpful but sometimes took over a week to respond, requiring multiple emails and calls. All in all, it finally worked out after some frustration, and my bathroom is like a showplace. Very happy that I went with Aquatica.

Great customer service!

The product lead time was not made clear on your website. I mistakenly placed my order assuming it would only take a few days.

I purchased a home that has a luna tub. The suction area was cracked on the euroclicker, so the tub would not hold water. It would slowly drain and never fully fill.

I reached out to your customer service team, sent photos, told the person the exact month and year the tub was purchased.

I was advised to order a euro clicker, which I did. The clicker was sent and it was not the correct size. I called 5 times, emailed at least 5 times with not one person getting back to me. To ignore customers, when the error was on your end is horrible customer service.

I still do not have my updated clicker. It was a simple fix, that caused a silly level of frustration. They said it was shipped, and I hope this one arrives and works properly.

To begin, the Aquatica website is very well organized, and all the photos are very helpful to a customer trying to visualize how a particular tub might look like in their own home. Secondly, the few questions I had were answered almost immediately with online chat. And those answers to my questions were knowledgeable! Thirdly, when I wanted to speak to a person directly before placing my order, Goran called promptly. We discussed a few details, and I placed my order. Placing the order on their website was easy, and I received a confirmation that day. All very professional.

The particular tub we ordered was a special corner fit and worked great! It was shipped and delivered as scheduled and wife is happy.

I have been impressed with everything I have read about the product, but when I contacted the company with a simple technical clarification question I was not impressed at all. The sales representative was rude and dismissive of my concern. He had no suggestion about how to find an answer to my question and concluded our conversation by saying “good luck” in a facetious tone. I will not be doing business with this company.