Aramex Avis 

These guys treat customers as widgets. No heart and definitely no application of common sense. The agent was like a machine rattling off the rules and guidelines rather than listen and apply common sense. In these times, such companies will go out of business, as who wants to work with someone who does not seek to help. They need a continuous improvement person rapidly.

Delivery is constantly delayed. Always estimates of delivery are kept moving forward with no explanation.
Why are estimates of delivery never accurate. And why when a parcel is onboard with courier, it often doesn't get delivered that same day.
Very poor courier service

Paid and booked for a parcel pickup 5 days ago. Keep ringing to ask the courier to pick it up but I actually don't think they are going to.
Also like others I had a parcel left in plain sight of the footpath.

I am rapt with the service and price Aramex provides. I think a lot of the detractors are just from other courier companies who can’t match their pricing.

inept, said not there for pick up. was still is.

Aramex Gisborne is shit... You can never get hold of them to enquire about your parcels... The answering machine is some dude yelling "Aramex" at you... Parcels are always misplaced and never get delivered on time...

Product was handed over on the 5/10/25. It's now the 9/10/25 and still hasn't reached the chch depot.

I wouldn’t even give them half a star rating. Over a month of back and forth with different stories each time. My box was picked up from the sender and mislabelled and sent somewhere else, then lost once redirected. Finally was told we would be reimbursed “promptly” a week ago yet no replies since and no reimbursement. I have never come across a business with such bad customer service and rude staff like the Nelson Richmond branch. This has been ongoing since August.

They are so unreliable. Too many times I have ordered things and every time I see aramex is handling delivery, they never pull through with delivering on time. Dislike this courier service so much, I even had to chase one package down because I needed it on a specific date they had provided would be the right time and they didn’t pull through, obviously 🙄

Instantly they lost my package. Left customs and handed over to Aramex. Tracking says they have received the package and then nothing. Customer service is unwilling to help. Just kept parroting the same sentence over and over again, "this is all the information we have" . Would not transfer me to someone else and would not launch an investigation into what happen to the package.

Just an out right S#!T company with crap service. I usually avoid them and don't buy from companies who use them. Unfortunately i bought from amazon and they must use Aramex. Now i wont be using amazon anymore. Thanks for ruining online shopping Aramex.

Wouldn’t even give them 1 start rating if I’m being completely honest. Absolutely shocking service. No one to assist on the phone in Gisborne. Getting 2 different updates via shopify app and aramax website. So annoying going on day 9 of my parcel between Auckland and Gisborne…..

Two weeks for a parcel to get to from Christchurch to Auckland. By comparison NZ post got theirs here overnight. It's been sitting in their Auckland depot for 4 days and still not arrived. Second time this has happened. Last time took 6 weeks!

THE WORST , SOMEHOW IT MADE IT ON THE OTHER SIDE OF MY COUNTRY

Why would you leave my oversized package outside the gate next to the road when I have explicitly requested for the driver to leave a card??

Called earlier on today before it was delivered and customer service was terrible and call centre lady was ready to hang up on me without doing what I had requested.

Not happy at all. It could have gone missing 😒.

Edit//

It happened again on the 7th of October for the second time!! Stop leaving packages outside the gate where anyone can just take it. 😒

APPALLING SERVICE!! Between the sender and the receiver we have enquired 3 times via tracking service on website, twice by phone call. Day 19 still no package. Its a 5 hour drive. Sender wont give me a refund until Aramex admit loosing the package. Aramex keep telling me its on its way... mmmmmm..... I think we need to put pressure on the companies that use Aramex to STOP using them. I will be putting a negative review on the company that used Aramex to send me my package, they MUST know they are beyond unreliable but still use them. disgusting. just dont go there people.

Delivery was on time. But when the courier is too lazy to walk an extra metre and just throws my parcel (Electric jug) onto my doorstep, then there’s a problem.

Won't deliver my parcel and can not make contact with the crooks

Disappointed with their service. Been held my parcel for last 12 days and no delivery done till today. Call center is in Asia and they can't do anything, Aramex should stop their business if they can't full fill delivery on time, 12 days and till now not delivered. Ask for someone senior to call and discuss but till today no on called. They don't even deserve 1 star. Infact should be zero or negative, if someone from Aramex there call n talk to me, You guys are bunch of cowards n crook.

My first time using Aramex. Horrible experience. The same problem as most others. Apparently my parcel is out for delivery. It is currently 8:09 pm with no update, no parcel, no contact or anything.

I tried to make a complaint, but their contact form doesn't work.

Horrible experience. Never using them ever again, not even if they were the last couriers on earth.