Arbitrade Avis 

Acabo de hacer una compra en una de las maquinas y no me dio el producto. El servicio al cliente dice que es una retención y no una compra pero lo es. El dinero se me descontó y la empresa no se hace cargo. Unos ladrones.

I'm using one of their machines on a regular basis. The pre-authorisation charged on my credit card takes up to 30 days to be refunded - only after my claim. Besides that, the amount charged is always wrong, so this means another claim.
Customer service is a bot absolutely useless

Geld abgebucht aber Nix bekommen

I had an issue with a vending machine at Barcelona Airport related to incorrect change.

I contacted Arbitrade to report the problem. They replied immediately and, just a couple of days later, refunded the missing amount without any hassle.

Very efficient, professional and customer-focused service. Problems can happen, but the way they are handled makes all the difference. Highly recommended.

I am furious with Arbitrade and their vending fridge (machine no. 2009415) at Hotel Exe Barcelona Gate. I was charged €19 just to open the fridge, which clearly said “take the items you’d like” with no prices on the shelves — it looked like a single flat fee. Then I was horrified to find I’d been billed €47.95 for a few basic items.

When I complained, Arbitrade didn’t take a shred of responsibility. Instead, they blamed me, claiming the prices were “clearly displayed” in QR codes and slideshows — as if any normal customer would spend time decoding hidden information on a hotel vending machine. This is misleading, unfair, and feels like a tourist scam, and they show zero accountability.

Avoid Arbitrade machines at all costs — they cheat and manipulate customers, and you will almost certainly be ripped off.

I recently used one of Arbitrage machines at the Barcelona airport to buy two bottles of water on discount but the machine took my payment and did not deliver anything. I sent a complain note on the website and they did refund me in less than 24 hours.