Arccaptain Avis 96

Customer service is terrible. My ArcCaptain cut55 pro plasma cutter arrived with a broken safety lever. The response was that the part was damaged in shipping and that I would have to pay for the broken 'accessory' part because it was damaged in shipping.
The only thing is that the box was not damaged. It was shipped to me broken.

Customer service is terrible. There is no communication as to tracking numbers, delivery estimates, they say they will send you the tracking numbers, and you never receive them. I was promised after calling them, they would tell me my tracking number. The package was delivered and I didn’t even know it was coming because they never sent me a tracking number. By far, the worst company I have ever dealt with. They tried to buy me off by offering a consumables kit. I will not buy anything from Arccaptain again. I tried to give a 0 star rating but unable to.

I've heard great things about the Welder but can't evaluate that because it has not been delivered despite the shipping tracking saying it's delivered. I've recieved the gloves and a10lb spool of wire so far for a package costing over $500.
Customer service is non existent as none of the numbers on the site work and automated responses are all you get to emails and "contact us" link.
Looks like I'll have to try to get the charges reversed if I don't hear anything soon. Fingers crossed.
If buying, use Amazon as there is at least some accountability through Amazon.

UPDATE: 2 days after posting this they did reach out and are shipping my Welder. I'll update once I've gotten to use the tool.

It'll be interesting to see the date this shows up {today is 1/11/25} but here goes.
I bought the Cut50 and used PayPal Credit as I have had some issues with a few online purchases -- I usually make 3 or more a week from different companies {mostly Amazon, eBay etc.} -- and the Cut50 arrived in great condition packaged VERY well.
I set it up and as I have never used a Plasma Cutter, couldn't just let it sit there.
I grabbed a scrap piece of 1/16"X4" rusty plate and figured I'd give it a try.
Again {not knowing what settings to use} I connected it to 220V and was impressed with how it/I did!
I think I'm really going to like it.
NOW -- for the reason I didn't select "5 STARS" -- at 72+ years of age, I'm the type that would much rather TALK to someone than email, text and WhatsApp -- this is VERY HARD to do in the US!
I also bought a MIG200 {again with PayPal Credit} and it took about a week to get notification it was about to ship, I had a question about the Plasma Cut55 and Cut55Pro having an "internal air compressor" which I thought might be an advantage {I could swear their website had a video that stated that -- but once again -- no calls available, so back to emails/WhatsApp!} and at one point filled out a form from their site with my question and used the "Order ID" {which was LONG/numbers/letters/special characters etc!} from the MIG200 by mistake which they decided to cancel the shipment of the MIG200 purchased 12/27/24 -- NOW they are out of them! as per the week of 12/30/24 -- but say they will have some in stock in the US and ship one "next week" -- which is now going to be at least 1/24/25 before I get the one I bought 12/27/24.
I did get a couple of calls from a 318 Area Code which showed up on my cell number as SPAM so didn't answer them, but did get notifications on WhatsApp that someone tried to call me, so I dialed the number back and as there is such a "time zone difference" left messages.
I'm in high hopes that the MIG200 will arrive soon {I don't really need it as I have a 45+ year old "crackerbox" welder that works great and a wire welder bought from a friend that I have no idea what the controls are as they are in Chinese/Japanese or???
As a final note -- communication really opened up through emails and WhatsApp, but again, the time zone difference is something that will take at least a day to get replies.
At this point I am in hopes I can access this "Rate" and update it to five stars -- but am going to wait and see IF I get the MIG200.

I have been trying to contact Arccaptain for 3 1/2 weeks to ask them a couple questions regarding the MIG 200. The web site does not clarify some of the different options that they are selling. I have received no response to my three emails. I'm cautious about investing in a welder that is made by a company that does not respond to a potential customers questions.

I just bought MIG 130. Wire feed running continuously. I want to refund and return. No response for 4 days. No customer service. Don't buy from this company. Very Very bad service. I have to call credit to dispute this charge. It is time wasting. It is not the place to do business with.

What a experience on buying from here, read whole review to find out how it all turned out. Ordered a plasma cutter 3 weeks ago and it said it shipped yet according to UPS, it hasn't. CS was slow at first, they didn't answer emails, WhatsApp or their phone, when you try to leave a review on their web page it says timed out.
So, after several email they finally responded and did me right. Upon talking and them and taking the blame for the delay with their logistics they made things right in making me happy again. You just need to remember there time zone is late hours American time.
After several discussions I am happy on the overall outcome on how it all turned out.

The product is great and as advertised and that pleases me. The Customer Service is superb even going as far as daily updates on status. My need for Customer Service was not caused by Arccaptain rather a carrier loosing the package. A very rare deal but it does happen. I have received my plasma cutter and have it set up and test run was great. I have already ordered from Arccaptain again and plan on continuing to do so. Thank you to the team at Arccaptain.

I bought and received the Mig200 but it was missing the mig gun, I've sent a few emails with no response so I ordered one on their website that day hoping to get one soon as possible and they still haven't sent a shipping date on that order very displeased with this company. and there poor customer service. They did refund me for the mig gun that I ordered to replace the one they didn't send in a timely manner, but still have yet to correct the original missing part. I left a bad review on one of their adds and they basically gave the same response they left here and will not contact me anymore or answer emails.Save your money and shop elsewhere this company has very little to no customer support I will be also noticed bad reviews with the better business bureau where I will be going to leave a negative review with soon.a few weeks later they did finally make good on the missing parts and the two machines I own seem to be working just fine so I've upgraded to a two star

Vergognatevi!
Attirato dalla loro presentazione, mi pento di aver acquistato.
Sì lustrano le scarpe in ogni modo sul sito, ma è solo un bluff, non rispondono quasi mai e quando rispondono non hanno capito la domanda, assistenza inesistente!
DA NON ACQUISTARE!
A VOSTRO RISCHIO E PERICOLO.
A mio parere, se mi vendo promettendo che sarò presente in ogni istante e poi dopo settimane rispondo a un messaggio intimidatorio, sono un truffatore! Voi cosa ne dite?

Ordered on july 18 only recieved half my order. Not tracking information what so ever. Phone calls do not get answered and messages dont get returned, terrible communication. Only replys you can get is through there support email and i believe that is not a person. As i order i made was not a pre order but the email i recieved stated it was which currently the item i am waiting on is listed as pre order only. I would not buy from agian, if this is the communication you get when buying i can only image if there is a problem with the item you might as well cut your loss and spend your money somewhere else. Also you cannot leave a review on there website feature does not work. So if others do not do outside research they will not know how terrrible the service is.

Arccaptain sent a welder with missing parts. They do not answer the phone or the WhatsApp line. Somebody responds via email once per day but they never acknowledge the missing parts or corrective actions. This feels like I’ve been scammed with no way to get my money back.

I ordered a plasma cutter on August 8th. It is paid for, and it still says unfulfilled. I called multiple times yesterday, I left two messages also. Nothing from the company, it said it was a preorder like it was something new. I see the same plasma cutter is on Amazon that I can order and receive tomorrow. How much sense does it make for this company to sale from their website and don't even ship the product. I am about cancel the order with through paypal.

This company is terrible at customer communication. I have been trying to get clarity on an order for more than three days now and am having no joy. All the numbers on their website just rings or goes to voicemail, the whatsapp contact stays unanswered and even though I paid already the order status has not changed. this feels a lot like a SCAM.

i ordered the wrong product and arccaptain exchanged it for the right one even though there was a price difference before my order was sent out great customer service still exist
thanks

Great Welder (MIG200), initially had some issues. But ArcCaptain's product support came through in flying colors.

received my acg200 from arccaptain in two days,i repaired a post driver with it. it does a good job. I have not gotten 220 set up yet. well up date after a little more welding and getting 220 hooked up. so far I highly recommend this company and the machine.

After much debate I decided to purchase the Arccaptian Tig 200P. As an amateur 81 year old guy I found this welder very easy to use. I practiced a little and was making some decent welds. I had not used the pulse function yet but decided to try it. The pulse function is a game changer for me. I made a box out of 1/8" thick aluminum using pulse tig and it looked great. I highly recommend this Arccaptain Tig 200P welder.

Great value and responsive customer service. I looked at a lot of other welders before choosing these and had a number of questions quickly answered. I can't wait to get my hands on my new Welders!

I own just about every welder this company makes along with their plasma cutter. I am not only pleased with them but for the money would put them against any company in their price points and against several levels higher. The Arc200 is an amazing little stick welder. The MiG 130 and 200 are unbelievable with features the competition can’t touch at these price points. The Tig200P is unbelievable and I would put against any Tig machine under $1.5K. All of their machines have excellent warranties and their customer service is really good. Of course you’re always going to be able to find something you don’t like but for the value and functionality of these machines, Arccaptain can’t be beat.